Experience

SmartEquip

• Software Development
• 1 - 100 Employee

• Quality Assurance Analyst

  • Jan 2019 - Present



FactSet

• United States
• Financial Services
• 700 & Above Employee

• Quality Assurance Analyst

  • Feb 2014 - Mar 2018

  Functioning as a QA Analyst, sitting on the Analytics team of 30, focusing on testing and maintaining front end and back end applications for Portfolio Analytics. Responsible for reporting, monitoring, and managing bugs and issues within Analytics Applications utilizing Jira, Pivotal Tracker, Trello. Design and maintain test suites for Web and Windows based apps Develop and promote best practices for QA department. Best practices include participating in high level discussions to set up test development standards, SDLC workflow standards, and test environment set up. Partner with Information Systems and Software Developers to automate testing process utilizing Protractor and Selenium. Analyze and report on client facing issues monthly to expose any future workflow gaps that may affect clients as well as internal users. Serving as a Resource Manager for offshore teams to ensure testing for application development is properly dispersed. Provided oversight and due diligence after tasks are assigned.



Cartus

• United States
• Real Estate
• 700 & Above Employee

• Data Control Specialist

  • Jan 2011 - Oct 2013

  Department liaison to project team for new applications testing and training Interfaced with internal customers to assist resolving difficult client facing issues Served as internal contact in resolution of new client implementations onboarding Responsible for maintaining critical data quality control measures Department liaison to project team for new applications testing and training Interfaced with internal customers to assist resolving difficult client facing issues Served as internal contact in resolution of new client implementations onboarding Responsible for maintaining critical data quality control measures



Ring's End, Inc.

• United States
• Wholesale Building Materials
• 100 - 200 Employee

• Floor Clerk

  • Mar 2005 - Aug 2010

  Redesigned store layout in order to maximize merchandise visibility Answerable for receiving and cataloging incoming shipments Inventory Systems Management Updated over 1000 non-perpetual inventory items into automated perpetual sales service program Analyzed detailed sales histories of all individual Rings End stores Researched supplier product packaging availability and shipping requirements Formulated complete min/max list of all products combining the above information and known shelf space in the individual stores Redesigned order system to read min/max list and enabled automated batch orders when supplier quantity or weight minimum guidelines were met Dealt with a wide range of customer expectations and experience levels while providing service to homeowners as well as contractors Self-managed workload in order to accomplish all tasks within given time frames