Experience

YUKKA Lab AG

• Germany
• Financial Services
• 1 - 100 Employee

• Knowledge Engineer/Annotator

  • Aug 2020 - Present

  Berlin, Germany • data verification; • data quality assurance; • development of language resources; • data collection; • linguistic annotations; • ontology maintanance, • Cypher; • knowledge-sharing; • language analysis; • guidelines preparation



Majorel

• Luxembourg
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer service with German

  • Mar 2020 - Aug 2020

  Poznań, Poland • providing accurate and complete support by using the right methods to German clients; • understanding and following decision trees; • clarifying the customer's complaints; • managing large amounts of incoming e-mails;



Hotel Campanile

• Waitress

  • Aug 2018 - May 2019

  Poznań, Poland • serving customers in an accommodating manner • successfully solving customer conflict and problems • assisting in maintaining inventory • using POS system to input orders and process cash, debit, credit, and gift card payments