Experience

GlobalMed Telemedicine

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Software Quality Assurance Engineer

  • Jun 2023 - Present



reveal - ipro

• United States
• Software Development
• 100 - 200 Employee

• Software Quality Assurance Lead

  • Jan 2015 - Apr 2023

  QA Lead with SDLC, Waterfall & Agile experience to a team of 10+. Lead tester & Certified Professional for one of Ipro’s best-selling software suites. Participated in daily scrum meetings and contributed to process improvements. Jira defect sorting & logging. Primary support resource to a supplemental Offshore dev team. Tracked branch code check-ins using Git and Visual Studio. Active participant in E2E testing as well as release preparedness. Created test cases in Xray using Gherkin. Setup & maintained VMs using various tools such as VMM, Hyper-V and Oracle VBox. Interviewed QA applicants & QA managers. New hire mentor & trainer. Software automation development using SmartBear’s TestComplete. Show less



Intel Corporation

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Senior QA Tester (and interim PM)

  • Oct 2010 - Apr 2014

  QA Validation Lead Engineer (including localization and translation). Interim Project Manager (replacing PM during their sabbatical leave). Tested Intel® Hardware and Software products on cutting edge Operating Systems & Platforms. Localization and translation testing on Intel® Hardware and Software. Attended daily scrums. Created test plans and assigned them to QA Testers for execution on various platforms. Sorted through defects found by all QA testers and reported them back to Dev. Liaison between offshore coders/developers and on-site project coordination, ensuring adherence to project roadmap & deadlines. Participated in architecture, design & features meetings in order to strive for quality. Acquired Java and SQL knowledge of simple queries for project status reporting purposes Led meetings with project developers & coders (including offshore) to meet deadlines. Relayed status updates from upper management to the QA team on a daily basis. Helped setup version control repositories (in Perforce and IBM Clearcase). Performed Perforce source repository check-outs and check-ins for the team with included language files. Tackled 3rd party & client inquiries regarding project quality. Created detailed status Reports for upper Management. Conducted QA Automation using in-house scripts with results analysis. Hardware Lab Assistant - provided in-house technical support for the team’s lab. Wrote and reviewed test cases. Received multiple awards of excellence. Show less



Mattel, Inc.

• United States
• Manufacturing
• 700 & Above Employee

• Lead Technical Support Specialist

  • Jul 2004 - Oct 2010

  Lead IT Support Specialist for Mattel, Fisher Price, and American Girl. Provided support for employees worldwide including retail support – approximately 10,000 employees. Software and Hardware Technical Lead for both on-site and remote employees. Worked with Unix, Oracle, SQL and MS Servers. Performed site-wide software upgrades. Led a project to launch a new world-wide company software tool. Prepared and coordinated hardware and software testing environments. Remotely trained teams in both Asia and Europe on newly deployed software. Single-handedly designed and launched an in-house knowledge base website. Technical writer. Consistently scored very highly on all yearly reviews as well as customer feedback. Show less



Gerber

• United States
• Food and Beverage Retail
• 300 - 400 Employee

• Technical Support Specialist

  • Feb 2003 - Jul 2004

  IT support Lead for over 7,000 Nestlé USA employees. Software and hardware troubleshooting for remote employees, including network support. Regularly recognized by management for delivering excellent customer service. Technical writer (updating procedures, policies and guides). Updating knowledge base (in HTML). IT support Lead for over 7,000 Nestlé USA employees. Software and hardware troubleshooting for remote employees, including network support. Regularly recognized by management for delivering excellent customer service. Technical writer (updating procedures, policies and guides). Updating knowledge base (in HTML).



Mobility Electronics (iGo)

• Scottsdale, AZ

• QA & Technical Lead

  • Feb 2001 - Dec 2002

  Technical Support Lead for U.S. and European customers. Lead QA Tester of all alpha & beta software. Hardware QA Tester of all Mobility’s products. Worked with on-site developers to eliminate software and hardware bugs using UAT. Technical writer and documentation reviewer. Travelled to Europe to provide on-site training of support analysts (teams of 20 people per site). Translated technical documents (French/English). RMA warehouse lead (testing and inventorying Returned Materials). Recognized for providing excellent support in a multi-tasking environment. Show less