Michael Chung
Senior Director, Market Intelligence at Auto Care Association- Claim this Profile
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Bio
James Wilcox
In my entire time at Hanover (or at any other company I have worked with), I have never met another individual who reaches out to get to know every single new person that they come across—and especially in a company that is more than 350 strong. However, not only does Mike likely know your name, he probably could tell you about your family, your dog, and perhaps maybe even a little bit about your odd neighbor down the street. Mike is not only the first to congratulate you when you get a big promotion, but he is also there to empathize with you when you did not. He is extremely emotionally intelligent and insightful. Mike exemplifies a spirit of community and exudes citizenship, unlike any other employee I have ever seen.
Joshua Zieve
Mike was the manager of my small team and/or my personal manager for the first two years of my time at Hanover Research, and I'm eternally grateful that he was. Not only was Mike an exemplary manager (e.g., communicative, organized, made himself available if/when analysts needed him), but he truly "had our backs." Indeed, he did more than was typical/required and actively sought out meaningful opportunities for analysts (e.g., coveted projects that align with analysts' career aspirations). I cannot overemphasize that this was over and above the call of duty. Truthfully, I probably would not have stayed at Hanover as long as I did if it weren't for having Mike as my manager.
James Wilcox
In my entire time at Hanover (or at any other company I have worked with), I have never met another individual who reaches out to get to know every single new person that they come across—and especially in a company that is more than 350 strong. However, not only does Mike likely know your name, he probably could tell you about your family, your dog, and perhaps maybe even a little bit about your odd neighbor down the street. Mike is not only the first to congratulate you when you get a big promotion, but he is also there to empathize with you when you did not. He is extremely emotionally intelligent and insightful. Mike exemplifies a spirit of community and exudes citizenship, unlike any other employee I have ever seen.
Joshua Zieve
Mike was the manager of my small team and/or my personal manager for the first two years of my time at Hanover Research, and I'm eternally grateful that he was. Not only was Mike an exemplary manager (e.g., communicative, organized, made himself available if/when analysts needed him), but he truly "had our backs." Indeed, he did more than was typical/required and actively sought out meaningful opportunities for analysts (e.g., coveted projects that align with analysts' career aspirations). I cannot overemphasize that this was over and above the call of duty. Truthfully, I probably would not have stayed at Hanover as long as I did if it weren't for having Mike as my manager.
James Wilcox
In my entire time at Hanover (or at any other company I have worked with), I have never met another individual who reaches out to get to know every single new person that they come across—and especially in a company that is more than 350 strong. However, not only does Mike likely know your name, he probably could tell you about your family, your dog, and perhaps maybe even a little bit about your odd neighbor down the street. Mike is not only the first to congratulate you when you get a big promotion, but he is also there to empathize with you when you did not. He is extremely emotionally intelligent and insightful. Mike exemplifies a spirit of community and exudes citizenship, unlike any other employee I have ever seen.
Joshua Zieve
Mike was the manager of my small team and/or my personal manager for the first two years of my time at Hanover Research, and I'm eternally grateful that he was. Not only was Mike an exemplary manager (e.g., communicative, organized, made himself available if/when analysts needed him), but he truly "had our backs." Indeed, he did more than was typical/required and actively sought out meaningful opportunities for analysts (e.g., coveted projects that align with analysts' career aspirations). I cannot overemphasize that this was over and above the call of duty. Truthfully, I probably would not have stayed at Hanover as long as I did if it weren't for having Mike as my manager.
James Wilcox
In my entire time at Hanover (or at any other company I have worked with), I have never met another individual who reaches out to get to know every single new person that they come across—and especially in a company that is more than 350 strong. However, not only does Mike likely know your name, he probably could tell you about your family, your dog, and perhaps maybe even a little bit about your odd neighbor down the street. Mike is not only the first to congratulate you when you get a big promotion, but he is also there to empathize with you when you did not. He is extremely emotionally intelligent and insightful. Mike exemplifies a spirit of community and exudes citizenship, unlike any other employee I have ever seen.
Joshua Zieve
Mike was the manager of my small team and/or my personal manager for the first two years of my time at Hanover Research, and I'm eternally grateful that he was. Not only was Mike an exemplary manager (e.g., communicative, organized, made himself available if/when analysts needed him), but he truly "had our backs." Indeed, he did more than was typical/required and actively sought out meaningful opportunities for analysts (e.g., coveted projects that align with analysts' career aspirations). I cannot overemphasize that this was over and above the call of duty. Truthfully, I probably would not have stayed at Hanover as long as I did if it weren't for having Mike as my manager.
Credentials
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How to Manage Your Manager
LinkedInNov, 2022- Nov, 2024 -
A Manager's Guide to Inclusive Teams
LinkedInOct, 2022- Nov, 2024 -
How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity
LinkedInAug, 2022- Nov, 2024 -
Conducting a SWOT Analysis
LinkedInJul, 2022- Nov, 2024 -
How to Make Strategic Thinking a Habit
LinkedInJul, 2022- Nov, 2024 -
Pitching Your Ideas Strategically
LinkedInJul, 2022- Nov, 2024 -
Backgrounder: Leadership Conversations with Different Personalities
LinkedInMar, 2022- Nov, 2024 -
Being an Effective Team Member
LinkedInMar, 2022- Nov, 2024 -
Communicating with Emotional Intelligence
LinkedInMar, 2022- Nov, 2024 -
Leading and Motivating People with Different Personalities
LinkedInOct, 2021- Nov, 2024 -
P.E.
State of New JerseyJul, 2006- Nov, 2024
Experience
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Auto Care Association
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United States
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Motor Vehicle Manufacturing
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100 - 200 Employee
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Senior Director, Market Intelligence
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Jul 2023 - Present
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Director, Market Intelligence
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Jan 2020 - Jun 2023
Market intelligence lead for automotive aftermarket non-profit trade association, advocating a $400 billion industry spanning 150,000 businesses in manufacturing, distribution, retail sales, service, maintenance and repair. Responsible for:• Auto Care Factbook: Project manager for annual “flagship” publication of key industry statistics, trends and insights. • Market Intelligence Committee: Liaison to 20-person member volunteer group. Organize and run monthly meetings to deliver relevant and timely insights to members (research, webinars, articles, industry publications).• Thought Leadership: Act as "voice of industry" by publishing articles in Market Insights with Mike (Auto Care blog site), Motor and Auto Care magazines; conducting interviews by various media outlets for industry insights; speaking at industry events (keynote speaker, moderator, panelist).• Digital Products: Promote TrendLens data platform usage to members (e.g., demo sessions, training videos, articles). Lead monthly internal meetings to align sales and renewal efforts of data products. Show less
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New York Medical College
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United States
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Higher Education
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700 & Above Employee
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Adjunct Assistant Professor of Environmental Health Science
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Jan 2010 - Present
Co-teaching graduate-level course (~20 students) on "Public Health and Water Quality" at School of Health Sciences and Practice. This course addresses drinking water and waste water systems from a public health perspective and closely examines the water quality regulations impacting these public works areas. The course provides a historical overview and includes discussion of the health effects of water-related diseases. - Spring 2010: Taught course on campus - Summer 2010: Developed/adapted course for NYMC's online program - 2010-2023: Taught course online each fall semester Show less
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Hanover Research
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United States
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Market Research
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300 - 400 Employee
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Senior Director
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Jan 2015 - Dec 2019
• Co-led Corporate B2C practice of ~30 analysts and managers. Supervisory responsibilities for both managers and analysts. • Client relationship manager: scoped, managed and delivered custom market research. • Oversaw/directed analysts' primary and secondary research, including in-depth interviews, quantitative surveys, market characterizations, competitor profiles and quantitative data analyses. • Co-led Corporate B2C practice of ~30 analysts and managers. Supervisory responsibilities for both managers and analysts. • Client relationship manager: scoped, managed and delivered custom market research. • Oversaw/directed analysts' primary and secondary research, including in-depth interviews, quantitative surveys, market characterizations, competitor profiles and quantitative data analyses.
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Arcadis
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Netherlands
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Professional Services
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700 & Above Employee
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Marketing Information Manager
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Sep 2005 - Jan 2015
Client Satisfaction and Market Research Program Manager to drive operational and corporate business strategies. Managed vendor relationships for market/client research and survey support.
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Project Engineer/Environmental Health Scientist
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Jul 1998 - Aug 2005
PM/Deputy PM for hazardous waste assessment and environmental restoration projects.
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Montclair State University
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United States
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Higher Education
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700 & Above Employee
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Adjunct Professor
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Sep 2009 - Dec 2014
Spring 2012: Appointed to Dept. of Nutrition and Health Sciences. Designed and taught HLTH 502: Determinants of Environmental Health (core MPH course). Taught 20-25 students on campus each spring from 2012-2014. Fall 2009: Appointed to College of Science and Mathematics. Co-designed and co-taught GNED 303: Interdisciplinary Global Issues: Sustainability (100 students). I covered environmental and policy-related topics; Professor Mark Kay (School of Business, Marketing) addressed corporate and historical aspects of sustainability. Show less
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ICF
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United States
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Business Consulting and Services
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700 & Above Employee
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Analyst
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Jun 1997 - Aug 1997
Summer internship in environmental consulting division, Fairfax, VA. Summer internship in environmental consulting division, Fairfax, VA.
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Boston Children's Hospital
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United States
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Hospitals and Health Care
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700 & Above Employee
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Research Technician
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Aug 1994 - Aug 1996
Performed molecular and cellular biology techniques to study murine macrophage receptor. Managed internal orders for supplies. Presented results to group on a quarterly basis. Work published in Blood. Performed molecular and cellular biology techniques to study murine macrophage receptor. Managed internal orders for supplies. Presented results to group on a quarterly basis. Work published in Blood.
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Education
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Massachusetts Institute of Technology
SB, Chemical Engineering -
Montclair State University
MBA, Marketing -
Harvard T.H. Chan School of Public Health
SM, Environmental Health Management -
MIT (B.S.), Harvard (M.S.), Montclair State (M.B.A.)
Community
