Eric Stakland
Customer Service Management at Truepill- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Lauren Rivera
Working with Eric has been an eye-opener and testimony to what daily teamwork should look like. He is the first person to offer assistance to any person in need, while also staying on top of his own assignments successfully. His ability to communicate effectively makes him easy to work with and a great role model for new and existing employees. Eric is an outside-of-the-box thinker and regularly looks for ways to improve our team’s processes by suggesting possible solutions. I’m proud to call him a colleague and look to him for ideas, questions and advice on how to become more efficient in my own role.
Lewis McMurran
Eric has a firm grasp on the sales and marketing process. He helped us get an automated marketing and sales process in place. He helped create improved content for the website and for outgoing marketing campaigns. Plus he was really enjoyable to work with.
Lauren Rivera
Working with Eric has been an eye-opener and testimony to what daily teamwork should look like. He is the first person to offer assistance to any person in need, while also staying on top of his own assignments successfully. His ability to communicate effectively makes him easy to work with and a great role model for new and existing employees. Eric is an outside-of-the-box thinker and regularly looks for ways to improve our team’s processes by suggesting possible solutions. I’m proud to call him a colleague and look to him for ideas, questions and advice on how to become more efficient in my own role.
Lewis McMurran
Eric has a firm grasp on the sales and marketing process. He helped us get an automated marketing and sales process in place. He helped create improved content for the website and for outgoing marketing campaigns. Plus he was really enjoyable to work with.
Lauren Rivera
Working with Eric has been an eye-opener and testimony to what daily teamwork should look like. He is the first person to offer assistance to any person in need, while also staying on top of his own assignments successfully. His ability to communicate effectively makes him easy to work with and a great role model for new and existing employees. Eric is an outside-of-the-box thinker and regularly looks for ways to improve our team’s processes by suggesting possible solutions. I’m proud to call him a colleague and look to him for ideas, questions and advice on how to become more efficient in my own role.
Lewis McMurran
Eric has a firm grasp on the sales and marketing process. He helped us get an automated marketing and sales process in place. He helped create improved content for the website and for outgoing marketing campaigns. Plus he was really enjoyable to work with.
Lauren Rivera
Working with Eric has been an eye-opener and testimony to what daily teamwork should look like. He is the first person to offer assistance to any person in need, while also staying on top of his own assignments successfully. His ability to communicate effectively makes him easy to work with and a great role model for new and existing employees. Eric is an outside-of-the-box thinker and regularly looks for ways to improve our team’s processes by suggesting possible solutions. I’m proud to call him a colleague and look to him for ideas, questions and advice on how to become more efficient in my own role.
Lewis McMurran
Eric has a firm grasp on the sales and marketing process. He helped us get an automated marketing and sales process in place. He helped create improved content for the website and for outgoing marketing campaigns. Plus he was really enjoyable to work with.
Credentials
-
Lean Six Sigma Green Belt
GEICOMay, 2006- Nov, 2024
Experience
-
Truepill
-
United States
-
Software Development
-
200 - 300 Employee
-
Customer Service Management
-
Mar 2022 - Present
Transforming consumer healthcare. Innovation. Impact. Integrity. Transforming consumer healthcare. Innovation. Impact. Integrity.
-
-
-
McKesson
-
United States
-
Hospitals and Health Care
-
700 & Above Employee
-
Customer Service Supervisor
-
Oct 2017 - Mar 2022
Leadership role in the customer service department of McKesson's Medical-Surgical division. Leadership role in the customer service department of McKesson's Medical-Surgical division.
-
-
-
Stakland Consulting
-
Phoenix, Arizona Area
-
President
-
Mar 2011 - Oct 2017
Provided consulting and management training services to contact centers and small business owners. Clients included: GoDaddy, Home Depot, Nextiva Inc. & BMS Insurance Provided consulting and management training services to contact centers and small business owners. Clients included: GoDaddy, Home Depot, Nextiva Inc. & BMS Insurance
-
-
-
Wowrack
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
General Manager
-
Apr 2016 - Sep 2016
Wowrack is a Global Cloud Service provider. Offering various Hosting services including Managed Hosting Solutions, Dedicated Server Solutions, Colocation, Virtualization, Bandwidth Delivery and Managed Services - Created marketing strategy for a growing IaaS company - Implemented marketing automation software within company budget - Directed content creation and entire marketing strategy - Created buyer persona’s to target niche verticals where the company excelled. Wowrack is a Global Cloud Service provider. Offering various Hosting services including Managed Hosting Solutions, Dedicated Server Solutions, Colocation, Virtualization, Bandwidth Delivery and Managed Services - Created marketing strategy for a growing IaaS company - Implemented marketing automation software within company budget - Directed content creation and entire marketing strategy - Created buyer persona’s to target niche verticals where the company excelled.
-
-
-
Farmers Insurance
-
United States
-
Insurance
-
700 & Above Employee
-
President
-
Jun 2007 - Mar 2011
· Licensed insurance agent in the states of Iowa and Arizona · Developed and maintained book of personal lines and commercial insurance through captive appointment with Farmers Insurance Group and independent lines · Agent of the Year for sales district in 2007 & 2010 · Awarded to agency with the highest sales growth and profitability throughout the year · Revolutionized the way agents approached obtaining new business and keeping it · Licensed insurance agent in the states of Iowa and Arizona · Developed and maintained book of personal lines and commercial insurance through captive appointment with Farmers Insurance Group and independent lines · Agent of the Year for sales district in 2007 & 2010 · Awarded to agency with the highest sales growth and profitability throughout the year · Revolutionized the way agents approached obtaining new business and keeping it
-
-
-
GEICO
-
United States
-
Insurance
-
700 & Above Employee
-
Customer Service Manager
-
May 2000 - Jun 2007
· Leadership of up to 30 licensed insurance agents/adjusters and management in a high volume call center environment. · Worked as claims manager responsible for team of adjusters handling third party injury settlements, negotiations and disputed liability. Manager Role · Trained and developed future company leaders · Led new hire transition unit with direct reports of up to 150 · Maintained company best employee retention · This was done by consistently setting the… Show more · Leadership of up to 30 licensed insurance agents/adjusters and management in a high volume call center environment. · Worked as claims manager responsible for team of adjusters handling third party injury settlements, negotiations and disputed liability. Manager Role · Trained and developed future company leaders · Led new hire transition unit with direct reports of up to 150 · Maintained company best employee retention · This was done by consistently setting the example and inspiring others to achieve their best Show less · Leadership of up to 30 licensed insurance agents/adjusters and management in a high volume call center environment. · Worked as claims manager responsible for team of adjusters handling third party injury settlements, negotiations and disputed liability. Manager Role · Trained and developed future company leaders · Led new hire transition unit with direct reports of up to 150 · Maintained company best employee retention · This was done by consistently setting the… Show more · Leadership of up to 30 licensed insurance agents/adjusters and management in a high volume call center environment. · Worked as claims manager responsible for team of adjusters handling third party injury settlements, negotiations and disputed liability. Manager Role · Trained and developed future company leaders · Led new hire transition unit with direct reports of up to 150 · Maintained company best employee retention · This was done by consistently setting the example and inspiring others to achieve their best Show less
-
-
Education
-
2003 - 2005
Pima Community College
Associate’s Degree, Business Administration and Management, General
Community
