Jairo Jimenez
IT Manager at Robertson Stephens- Claim this Profile
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Spanish Professional working proficiency
Topline Score
Bio
Omar Morales
Jairo has a demonstrable knack for tackling IT work. He jumps into request queues, can handle incidents alone or through swarming as well as handles leading initiatives with his peers. He keeps up with the technology he works on every but also with what's coming around the corner. I depended on him to handle many solo shifts at a large Data Center and he never let me down. Jairo would be a benefit to any fast-paced Service Desk environment.
Nicola Tuffarelli
Jairo is an excellent IT technician. He is always ready to help with any task or issue, also his easygoing attitude make people feel relaxed when dealing with any IT issues. Jairo has great people skills and is such a team player with everything that he does. I remember upon our first meeting, I thought to myself , Jairo will be a star employee and coworker and that’s exactly what he is.. Any company is lucky to have him.
Omar Morales
Jairo has a demonstrable knack for tackling IT work. He jumps into request queues, can handle incidents alone or through swarming as well as handles leading initiatives with his peers. He keeps up with the technology he works on every but also with what's coming around the corner. I depended on him to handle many solo shifts at a large Data Center and he never let me down. Jairo would be a benefit to any fast-paced Service Desk environment.
Nicola Tuffarelli
Jairo is an excellent IT technician. He is always ready to help with any task or issue, also his easygoing attitude make people feel relaxed when dealing with any IT issues. Jairo has great people skills and is such a team player with everything that he does. I remember upon our first meeting, I thought to myself , Jairo will be a star employee and coworker and that’s exactly what he is.. Any company is lucky to have him.
Omar Morales
Jairo has a demonstrable knack for tackling IT work. He jumps into request queues, can handle incidents alone or through swarming as well as handles leading initiatives with his peers. He keeps up with the technology he works on every but also with what's coming around the corner. I depended on him to handle many solo shifts at a large Data Center and he never let me down. Jairo would be a benefit to any fast-paced Service Desk environment.
Nicola Tuffarelli
Jairo is an excellent IT technician. He is always ready to help with any task or issue, also his easygoing attitude make people feel relaxed when dealing with any IT issues. Jairo has great people skills and is such a team player with everything that he does. I remember upon our first meeting, I thought to myself , Jairo will be a star employee and coworker and that’s exactly what he is.. Any company is lucky to have him.
Omar Morales
Jairo has a demonstrable knack for tackling IT work. He jumps into request queues, can handle incidents alone or through swarming as well as handles leading initiatives with his peers. He keeps up with the technology he works on every but also with what's coming around the corner. I depended on him to handle many solo shifts at a large Data Center and he never let me down. Jairo would be a benefit to any fast-paced Service Desk environment.
Nicola Tuffarelli
Jairo is an excellent IT technician. He is always ready to help with any task or issue, also his easygoing attitude make people feel relaxed when dealing with any IT issues. Jairo has great people skills and is such a team player with everything that he does. I remember upon our first meeting, I thought to myself , Jairo will be a star employee and coworker and that’s exactly what he is.. Any company is lucky to have him.
Credentials
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A+
CompTIAApr, 2019- Nov, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CiscoNov, 2018- Nov, 2024 -
CCENT
CiscoApr, 2018- Nov, 2024 -
Understanding of Cisco Network Devices
Cisco
Experience
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Robertson Stephens
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United States
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Financial Services
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1 - 100 Employee
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IT Manager
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Dec 2022 - Present
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ACE IT Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Systems Engineer- Level 2
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Dec 2021 - Dec 2022
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RFA
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IT Services and IT Consulting
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200 - 300 Employee
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Client Services Engineer
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Jun 2021 - Dec 2021
- Provide on-site technical support to system users by troubleshooting issues and working directlywith vendors to resolve major hardware and software problems.- Maintain systems, install new equipment, and make modifications to client infrastructure as requested.- Able to troubleshoot mobile devices (setup, email and security tokens).- Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory,- MS Exchange, O365, MDM, SharePoint and DNS.- Evaluate client’s operational efficiency of different IT systems and recommend improvements.- Interact with clients using clear and concise communication in order to facilitate ticket status updates and product availability.- Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date- Assist vendors with maintenance and installations of software\equiptment Show less
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Service Desk Engineer
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Nov 2019 - Jun 2021
- Level 1 and Level 2 support in Windows Server, MS Exchange, Active Directory, VPN Software, Microsoft Office, O365, AWS, Azure, Windows Server, Windows AD/ Exchange management, OKTA, VMware vCenter, AirWatch, Mimecast, Windows 7/8/10, MacOS, Linux, mobile and other cloud based systems.- Planning, configuring and setting up of Servers and other appliances.- Visit clients locations based off current projects.- Supervision and maintenance of Data Center(including HVAC systems, racking new hardware, running cable, configuring devices, etc.)- Maintenance and troubleshooting of Networking equipment (Cisco, Palo Alto,etc.)- Assist customers by confidently restoring services on incidents across RFA’s service portfolio at multiple levels.- Utilize the ticketing system to monitor and respond to tickets within RFA established SLAs.- Leverage critical thinking skills to find practical workarounds and permanent solutions.- Use appropriate judgment and apply most effective resolution methodology to properly escalate to other teams.- Act as a critical front-line and provide direct support to all RFA Clients. Show less
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GCInfotech
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Network & Systems Administrator
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Apr 2021 - Jun 2021
- Support Windows Server, MS Exchange, Active Directory, VPN Software, Microsoft Office, O365, AWS, Azure, Windows Server, Windows AD/ Exchange management, OKTA, VMware vCenter, Windows 7/8/10, MacOS, Linux, mobile and other cloud based systems. - Maintenance and troubleshooting of Networking equipment - Planning, configuring and setting up of Servers and other appliances. - Roll out hardware and software to ensure optimal deployment of resources. - Manages small to medium sized projects according to budgets and schedules. - Assists with technology planning through ongoing research. Show less
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MGM Resorts International
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United States
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Hospitality
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700 & Above Employee
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IT Technician
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Jun 2017 - Feb 2020
- Provide Tier 1 and 2 desktop support - Scripting using Python and Powershell to automate administrative tasks - Implementation of networking hardware or upgrades to current equipment - Network troubleshooting and resolutions - Deploy, configure, and troubleshoot user workstations and third party supported applications - Deployment and Troubleshooting of Agilysys POS systems - Active Directory administration - Provide Tier 1 and 2 desktop support - Scripting using Python and Powershell to automate administrative tasks - Implementation of networking hardware or upgrades to current equipment - Network troubleshooting and resolutions - Deploy, configure, and troubleshoot user workstations and third party supported applications - Deployment and Troubleshooting of Agilysys POS systems - Active Directory administration
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Micro Center
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United States
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Retail
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700 & Above Employee
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Tech Level 1
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Feb 2016 - Jun 2017
- Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment - Recommend components/configurations and assemble customized computer systems - Provide timely, complete and accurate information directly to customers. - Identified and solved technical issues with a variety of diagnostic tools. - Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems. - Installed software, modified and repair hardware and resolved technical issues. - Resolved computer hardware and software, printing, installation, word-processing, email and operating systems issues Show less
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Education
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CUNY New York City College of Technology
Information Technology
Community
