Specialist

• Nov 2021 - Present

▣ CS Retail Business Analysis and Report ▣ New Business Planning and Implementing ▣ CS Retail Business Analysis and Report ▣ New Business Planning and Implementing

Special Truck Sales Operations

• Apr 2019 - Jul 2021

▣ Special Trucks (Unimog) Sales Operation and Sales Administration - Supported vehicle configuration, sales planning, pricing, tender & sales contract process - Responsible for regular reporting of sales figures to management & HQ - Responsible for vehicle ordering, tracking vehicle from plant(Germany) to arrival in Korea, managing inland transportation until customer delivery, supporting registration, payments, etc. ▣ Planned and Implemented Special Trucks Marketing and Media PR - Planning and producing merchandizes as delivery package for Special Truck customers - Managing Media PR about the Unimog in cooperation with Media agency ▣ Manual Translation and Review (GER ► KOR) - Managing and reviewing translation of Mercedes-Benz Truck & Van Owner’s manual for customers and After Sales documents, translation and production of Technical data booklet for customers

Freelance Translator

• May 2013 - Aug 2018

▣ Translated documents (mainly user manual for Mercedes-Benz Passenger cars) and video subtitles (TV documentary, movie DVD) *Used Tools: TRADOS, TRANSIT, NETRA, ACROSS ▣ Area: Automotive, Education, Environment, Contracts, Christianity etc. ▣ Translated documents (mainly user manual for Mercedes-Benz Passenger cars) and video subtitles (TV documentary, movie DVD) *Used Tools: TRADOS, TRANSIT, NETRA, ACROSS ▣ Area: Automotive, Education, Environment, Contracts, Christianity etc.

Donor Marketing

• Nov 2011 - Apr 2013

▣ Provided services for sponsorship donor satisfaction and retention - Produced annual donor reports for existing child sponsorship donors (In cooperation with Asian & African World Vision Regional Offices worldwide) - Handled sponsorship related donor inquiries in cooperation with regional offices worldwide ▣ Planned and led donor group visits to project sites being an all-round player (leader, translator, and camera woman) - Visit to Ethiopia to share the result of the visiting groups’ donation project : Conducted a new school construction ceremony inviting Ethiopian government officials - Visit to Sri Lanka to promote on Kook-min newspapers and raise donation : Visited with goodwill ambassador and journalist and interviewed sponsored families

After Sales Marketing

• Jul 2008 - Apr 2011

▣ Increased parts revenue by planning and implementing Seasonal Mkt. Campaigns, Events - Parts discount campaign (Seasonal, Classic Car), Events for special occasions ▣ Increased technicians motivation and qualification by leading (planning and implementing) Mercedes-Benz Technicians Competition Event 'TechMasters’ - National competition (preliminaries for the global competition), 2 times - Supported international competition ‘Global TechMasters’ hold in Germany (Daimler AG) ► Result: Southkorea won 1st place in ‘Technician’ sector, 2nd place in ‘Service Advisor’ sector, 4th place as a ‘team’ ▣ Improved customer service quality by leading (launching, user training) new Digital Quotation System for dealer to use when consulting end customers ► Result: Currently used in Mercedes-Benz Service Centers(for passenger cars and commercial vehicles) in order to provide quick and precise quotation to customers ▣ Managed Marketing Communications for all After Sales Activities - Responsible for media PR, marketing materials for marketing activities, wrote an article about ‘Best Practices’ of Southkorea and shared on Mercedes-Benz worldwide Magazine ‘Service World’ ▣ Managed Dealer Key Performance Index(KPI) and reported monthly to Management

Intern

• Jan 2008 - Feb 2008

Intern

• Aug 2007 - Aug 2007