Learning Technology Resource Specialist

• Jul 2020 - Present

Quality Assurance and Training Specialist

• Jan 2018 - Present

Learning Commons (Department of Technology-Enhanced Instruction and Wellehan Library)• Identify training needs and organize training interventions to meet departmental and organizational standards• Develop and deliver virtual and face-to-face Learning Management System (LMS) training for online and on-campus faculty, program directors, and staff• Create and deliver processes and procedures training for Learning Commons student workers• Provide rigorous Quality Assurance of online courses to ensure course functionality and increase student success• Analyze faculty and peer feedback to identify areas for improvement in the quality system• Assess, troubleshoot, and provide instruction and assistance with educational technology issues and concerns for online and on-campus faculty and students• Oversee Learning Commons student workers in day-to-day operations and special projects• Provide support for all Wellehan Library functions including circulation assistance, reference services, copy-cataloging, course reserves, processing of print periodicals, and billing procedures• Provide exceptional customer service for faculty, staff, students, and community members Show less

Course Production Coordinator

• Jul 2013 - Jan 2018

TRAINING• Develop and facilitate virtual and face-to-face Learning Management System (LMS) training for online and on-campus instructors, program directors, and staff. • Create learning guides and handbooks for instructors to navigate our online environment. LEARNING MANAGEMENT SYSTEM (DESIGN AND INSTRUCTION)• Collaborate and consult with instructors on the design and development of online courses with a focus on student-centered learning solutions.• Assist instructors in aligning learning solutions with course objectives, assessments, learner needs, and comprehension.• Assist in developing Competency-Based Education learning solutions for the Online Education Department. • Provide strategic and timely support to instructors around LMS troubleshooting issues and concerns. • Design web pages in the LMS using HTML source editor.IN ADDITION• Serve on the Online Student Retention Taskforce to troubleshoot retention issues and recommend solutions to retain and increase our online student population. • Provide in-depth quality assurance review of all online courses to ensure courses meet department and organizational standards which has significantly reduced student support queries.• Member of the Human Resource’s “Buddy Program” taskforce to develop training procedures and methods for new employee onboarding and subsequent support. • “Buddy”/mentor in the Buddy Program (provide consistent support and coaching to new employees from various departments). • Member of the Saint Joseph's College Sustainability Committee. • Presented at the Second Annual Faculty Conference on Teaching and Learning at Saint Joseph's College. • Plan and implement department events. Show less

Administrative Assistant

• Nov 2012 - Jul 2013

• Edited, formatted, and uploaded course materials into virtual classrooms.• Supported Marketing Department and Graduate and Professional Studies administration personnel with logistical support, Education fair materials, and customer service.• Assisted with on campus and off campus conference registrations.• Completed various mailings for the Marketing Department and others as required.• Monitored and maintained inventory of Education materials for the Marketing Department. Show less

Administrative Assistant

• Sep 2005 - Nov 2012

• Acquired and electronically processed incoming sensitive paperwork, including insurance policies and Attending Physician Statements (medical records). • Utilized ACT database. • First point of contact for the office either in person or by telephone. • Operated various office machines including copier, fax, postage meter, etc. • Assisted Director of Administration as needed. • Acquired and electronically processed incoming sensitive paperwork, including insurance policies and Attending Physician Statements (medical records). • Utilized ACT database. • First point of contact for the office either in person or by telephone. • Operated various office machines including copier, fax, postage meter, etc. • Assisted Director of Administration as needed.