Program Director of Employer Services

• Oct 2022 - Present

Employment Development Manager

• Oct 2019 - Nov 2022

Manager of Member Engagement

• 2018 - 2019

* Coordinate all member engagement activities of the Council * Manage and update the Salesforce database * Oversee the Council’s workforce development initiatives related to recruitment and retention of human service workers * Promote the Providers’ Council to larger workforce development audiences * Coordinate educational workshops and sponsorships for the statewide convention * Coordinate all member engagement activities of the Council * Manage and update the Salesforce database * Oversee the Council’s workforce development initiatives related to recruitment and retention of human service workers * Promote the Providers’ Council to larger workforce development audiences * Coordinate educational workshops and sponsorships for the statewide convention

Operations Manager

• 2017 - 2018

* Oversee the service delivery and performance of state and federal workforce programs * Manage a team of 11 union and non-union career services staff * Allocate staffing costs across various grant funds * Develop programs and services for jobseekers and employers in the Metro South West region * Cultivate relationships with community based organizations that provide adult basic education services, training programs and services for jobseekers with disabilities * Oversee the service delivery and performance of state and federal workforce programs * Manage a team of 11 union and non-union career services staff * Allocate staffing costs across various grant funds * Develop programs and services for jobseekers and employers in the Metro South West region * Cultivate relationships with community based organizations that provide adult basic education services, training programs and services for jobseekers with disabilities

Business Services Representative

• 2015 - 2016

Employment and Training Resources is a Massachusetts One-Stop Career Center with locations in Norwood and Framingham MA. The center provides services to jobseekers and business customers in the Metro South West Region of Massachusetts. * Market the services of the MA BizWorks Initiative and career center to business customers * Conduct comprehensive business assessments to determine career center services that are appropriate for a company * Provide companies with full business life cycle services to assist them with growing their business and meeting hiring objectives * Assist employers with writing job descriptions that attract top talent and promotes job retention * Recruit and screen jobseekers to refer to business customers * Coordinate and promote all hiring and recruitment events * Collaborate with companies and jobseekers to develop on the job training plans and incumbent worker trainings Show less

Employment Services Supervisor

• 2013 - 2015

The Sullivan Family Moving Ahead Program is a 14-week job and life skills training program for individuals who have experienced homelessness and have a history of mental illness, addiction and incarceration. * Supervise a team comprised of a Job Coach, Student and Alumni Services Coordinator and Image Counselor/Career Clothing Coordinator * Served as Interim Manager of Workforce Development in the absence of a program manager * Successfully led a staff of 9 through a program transition * Interview, hire and conduct all on-boarding activities for Employment Services staff * Conduct performance reviews and establish personalized professional development goals with staff * Track employment services related performance outcomes and created reports for funders * Wrote the employment services components of grant applications * Coordinate all aspects of employment related services for 200 students annually * Increased the programs entered employment rate from 68% to 91% in one fiscal year * Create partnerships with members of the Boston business community to create jobs and internships for students and alumni * Co-Chair the Boston Employment Network, a sub committee of the City of Boston Workforce Development Committee * Developed the Boston Employment Network website in order to facilitate employer engagement with the network Show less

Career Specialist

• 2008 - 2013

CareerWorks located in Brockton MA is a Massachusetts One-Stop Career Center managed by UMASS Donahue Institute. The career center provides services to job seekers and business customers in Southeastern Massachusetts. * Serve as point of contact for career center specialized programs (RESEA, Trade and National Emergency Grants) * Collaborate with community colleges and job training providers to enroll students in degree and occupational skills training programs * Act as the liaison between the career center and the local workforce investment board to facilitate approvals of all individual training accounts (ITAs) in the region * Develop and facilitate job search workshops and staff training seminars * Research labor market trends in the Greater Boston area and use the information for effective job development Show less

MCAS Outreach Coordinator

• 2008 - 2008

YouthWorks is a career center providing educational and employment support to youth ages 14-24. I oversaw the Pathways to MCAS Success Program. This program was offered through the Massachusetts Department of Elementary and Secondary Education. The goal of the program was to engage with out of school youth who left the school system without passing the MCAS examination and connect these youth to MCAS remediation services and career center services. * Managed all aspects of the Pathways to MCAS Success Program * Prepare grant applications to fund program operations * Recruit and provide YouthWorks orientation to at risk youth who withdrew from the public school system without passing the MCAS examination * Partner with the local community college to facilitate MCAS remediation services for youth * Develop employment, internship and job shadow opportunities with local employers for youth participants Show less

Family Counselor

• 2007 - 2008

Dare Family Services provides therapeutic foster care to children involved with the Massachusetts Department of Social Services. * Provided reunification services to children and families involved with the Department of Social Services and Department of Youth Services. * Oversaw all parent mentors assigned to my cases. Dare Family Services provides therapeutic foster care to children involved with the Massachusetts Department of Social Services. * Provided reunification services to children and families involved with the Department of Social Services and Department of Youth Services. * Oversaw all parent mentors assigned to my cases.

Court Appointed Special Advocate

• 2004 - 2008

The CASA (Court Appointed Special Advocate) program in the Rhode Island Family Court provides legal representation to children involved with the Rhode Island Department of Youth and Families. * Collaborate with staff attorneys and judges to make recommendations in the child's best interest * Interview all parties involved in cases of child abuse and neglect The CASA (Court Appointed Special Advocate) program in the Rhode Island Family Court provides legal representation to children involved with the Rhode Island Department of Youth and Families. * Collaborate with staff attorneys and judges to make recommendations in the child's best interest * Interview all parties involved in cases of child abuse and neglect

Overnight Advocate

• 2002 - 2007

Community Outreach Consultant

• 2001 - 2003