Experience

Arab Developers Holding

• Egypt
• Real Estate
• 100 - 200 Employee

• Senior IT Specialist

  • May 2023 - Present



SMARTTEL GROUP

• Cairo, Egypt

• Information Technology Specialist

  • Dec 2021 - May 2023

   Responsible for the maintenance, configuration, and reliable operation of computer systems and network servers.  Responsible for Data center support RACK servers, cabling, UPS and provide support for different IT teams as needed.  Configure and Administrate Microsoft Servers (Active Directory, Domain Controller, WDS, DNS, DHCP, Fileserver ... etc.).  Ensure security through access controls, backups and firewalls.  Setting up mail accounts for new users.  Implement the policies for the use of the computer system and network.  Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues  Administrate Backup solution such as (acronis true image, VEEAM backup).  Manage surveillance cameras, DVR, NVR and their connecting cables.  Monitor and respond quickly and effectively to requests received through the Phone call, Email or face to face.  Perform basic repairs to Copiers & Printers. Show less



Telecom Egypt

• Egypt
• Telecommunications
• 700 & Above Employee

• Technical Support Engineer

  • Jul 2021 - Dec 2021