Experience

DfE Digital, Data and Technology

• United Kingdom
• Government Relations Services
• 1 - 100 Employee

• Agile delivery manager

  • Feb 2022 - Present

• Head of community and communications

  • Jan 2019 - Mar 2023

  Using simple and creative ways to tell the stories of how talented digital professionals design, build and improve public service. Agile comms for agile teams.



Government Digital Service

• United Kingdom
• Government Relations Services
• 400 - 500 Employee

• Communications and campaigns manager

  • Sep 2017 - Jan 2019

  I ran GDS comms campaigns, leading on the creation of excellent content across a range of new and existing digital channels.Depending on the campaign and comms activity, I brought together a rich mix of experts including writers, animators, film makers, designers, content designers, and event organisers. I planned the timing, messaging, and content for maximum impact and engagement.

• Digital Engagement lead for Government as a Platform

  • Aug 2015 - Sep 2017

  Making sure the progress, findings and approach of the GaaP product teams are shared and showcased clearly, simply and in the right way at the right time. As the teams collaborate with government departments and agencies, to design and build user-centric services, there's a lot to talk about - my contribution to telling the GaaP story covers a broad range of digital engagement including:- managing and editing the Government as a Platform blog, and co-ordinating posts and content- co-ordinating events and presentations, and responding to feedback- liaising with Cabinet Office press office on media requests- making sure all communication materials about GaaP are up to date, readily available and useful Show less

• Content Designer

  • Aug 2014 - Aug 2015

  Designed content to meet the needs of users by taking complex language and processes and making them simple to understand, so users can do what they need to, quickly and easily.

• Head of Internal Communications

  • Jan 2013 - Aug 2014

  I headed up internal communications at GDS, which included: - making valuable and positive relationships with colleagues across the organisation and within the wider cabinet Office, this gave me a very clear understanding of business areas. This insight and knowledge shaped and informed how I communicated with staff making any messaging useful and in a more natural tone of voice- being the point of contact for all internal communications queries- pushing out messages on behalf of senior leaders making sure they were pitched appropriately and clearly- co-ordinating a monthly programme of interesting all staff events for 500+ people, ensuring they ran seamlessly and generated positive feedback. We iterated each event based on feedback from the previous oneI also:- wrote the GDS weekly updates and other all-staff communications, curating the content carefully to make sure only useful content was included to keep people engaged- advised colleagues on how they present information across multiple channels signposting them to best practice- was responsible or involved with other GDS channels, eg GDS wiki, Twitter, LinkedIn Show less

• Digital Engagement

  • Jan 2012 - Jan 2013

  Wide range of tasks including: - day to day running the GDS blog - social media monitoring - internal communicationsI contributed to crowd sourcing and then writing of the Civil Service social media guidance. Promoted promotion of the Civil Service reform plan and the civil service website.



Ministry of Justice UK

• United Kingdom
• Government Administration
• 700 & Above Employee

• Head of Digital Engagement

  • Jan 2011 - Jun 2012

  I was the departmental lead on digital engagement, including staff and public participation, connecting people and encouraging collaboration. Role included: - acting as user champion and being the public face of the MoJ to the digital community - championing a strong user-centred approach to digital with continuous dialogue and collaboration with users - understanding how and where digital can make a difference - increasing engaging content that’s rich, optimised and interactive - being an advocate for better digital engagement. Show less



Judicial Communications

• Royal Courts of Justice

• Digital project manager

  • Dec 2009 - Jan 2011

  To help me get back into the swing of work after maternity leave this secondment was a welcome opportunity. Reporting to the Head of Judicial communications I coordinated all the work involved with the rebuild of www.judiciary.gov.uk. - I made sure the website was developed and according to the communications plan. By keeping track of the project dependencies I minimised slippage and spotted hidden costs. - I managed seven suppliers and coordinated the production of digital content including video, interactive elements and design. - I oversaw migration of the judicial server cluster from within the gsi to externally hosted servers. Show less



Ministry of Justice UK

• United Kingdom
• Government Administration
• 700 & Above Employee

• Head of web production

  • May 2007 - Jan 2010

  In the last six months of my post prior to taking maternity leave I focussed on two projects: - carrying out the Ministry of Justice web review of costs, platforms, technologies, urls and staffing. - in preparation for 2009 rebuild of www.justice.gov.uk I recruited the temporary staff, secured the project budget, selected suppliers (designers, insight and research specialists, software providers). In the last six months of my post prior to taking maternity leave I focussed on two projects: - carrying out the Ministry of Justice web review of costs, platforms, technologies, urls and staffing. - in preparation for 2009 rebuild of www.justice.gov.uk I recruited the temporary staff, secured the project budget, selected suppliers (designers, insight and research specialists, software providers).



Department for Constitutional Affairs

• Government Administration
• 1 - 100 Employee

• Technical web manager

  • May 2004 - Apr 2007

  In this role I had responsibility for: - managing the technical team ensuring the intranet and internet met audience expectations with minimum downtime and fast loading and fully accessible pages. - leading the web team on the timely delivery of www.justice.gov.uk in April 2007 when MoJ was established. - chairing DCA's web technical group (responsible for managing the development of online resources and identifying opportunities for sharing technical knowledge and skills) - lead on sourcing and deploying new web-technologies across the DCA online family - managing a team of web developers, content management specialists and senior designers - ensuring e-government guidelines were adhered to - advising Head of communications on web technical issues. - representing the department at relevant cross-Whitehall events. Show less



HM Treasury

• United Kingdom
• Public Policy Offices
• 700 & Above Employee

• Web team manager, Communications

  • Jan 2003 - May 2004

  Responsibilities and achievements included: - managing www.hm-treasury.gov.uk and all its associated microsites ensuring time sensitive delivery of information in particular EMU, Budget, Pre-Budget and Spending Review. - liaising with policy teams on how to display material online, training staff on how to manage their content via the cms. - making a significant contribution in the set-up of the dedicated server space. There were very specific load balancing, bandwidth and penetration testing specifications due to the unique nature of HM treasury's traffic. - I was the first point of contact for HMT's web hosting suppliers and ISP providers. - line managing three website editors and administrators. Show less

• Website publisher / developer, Communications

  • Jan 2001 - Jan 2003

  Website editor and developer.Managed www.hm-treasury.gov.uk and build of microsites.Part of team that rebuilt www.hm-treasury.gov.uk website and migrated to cms (Best Government website award 2002).



BlueWave Computing - now a Onepath company

• IT Services and IT Consulting
• 1 - 100 Employee

• Communications designer

  • Aug 1999 - Jan 2001

  Checking corporate branding was consistent on all offline and online communications. Designed in-house banners, signage and business cards. Made sure that staff knew and kept to agreed production process. Checking corporate branding was consistent on all offline and online communications. Designed in-house banners, signage and business cards. Made sure that staff knew and kept to agreed production process.



Battersea Churches and Chelsea Housing Trust

• General needs and special needs housing officer

  • Jan 1992 - May 1997

  I started as receptionist and then moved in managing general needs, then special needs, housing stock and tenants. Properties included ex-offender housing, housing adapted for people with sickle cell anaemia and sheltered housing for the elderly. I took voluntary redundancy from this post as a General-needs housing officer in May 1997 to re-think my career. Between May 1997 and August 1999 I worked at the Royal Court Theatre and studied. I started as receptionist and then moved in managing general needs, then special needs, housing stock and tenants. Properties included ex-offender housing, housing adapted for people with sickle cell anaemia and sheltered housing for the elderly. I took voluntary redundancy from this post as a General-needs housing officer in May 1997 to re-think my career. Between May 1997 and August 1999 I worked at the Royal Court Theatre and studied.



Yoshikawa board of education, Saitama, Japan

• English teacher

  • Aug 1990 - Jan 1992

  Based at a local board of education in Yoshikawa, I worked with Japanese teachers on improving their teaching methods and I also taught classes myself. Based at a local board of education in Yoshikawa, I worked with Japanese teachers on improving their teaching methods and I also taught classes myself.