Alex Moozhayil
Product Program Manager at Rug Doctor- Claim this Profile
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Malayalam -
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English -
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Bio
Credentials
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PMI Agile Certified Practitioner (PMI-ACP)
Project Management InstituteJun, 2022- Nov, 2024 -
Lean Six Sigma Yellow Belt (ICYB)
Roxtar, Inc.Feb, 2020- Nov, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceMar, 2019- Nov, 2024
Experience
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Rug Doctor
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Manufacturing
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100 - 200 Employee
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Product Program Manager
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May 2021 - Present
Taking an Idea to Market. Leading companies top two strategic initiatives, Digital/Self Checkout and Home Delivery. Not just "overseeing" rather decipher which markets to enter into, understand market and consumer trends. Technologies involved in researching are Google Analytics, PlacerAI, PowerBI and IRS Data. Collaborating with our Digital Marketing, Legal and Operations Teams to improve core customer journey including initial sale to retention. Provided executive leadership team (ELT) update on project, roadblocks and financials. • Demonstrate expertise in bringing an original idea to market while overseeing the top two strategic initiatives, digital/self-checkout and home delivery. • Identify the most lucrative areas for market expansion by understanding market and consumer trends. • Utilize various technologies to conduct in-depth research, including Google Analytics, PlacerAI, Power BI, and IRS Data. • Cross-collaborate with Digital Marketing, Legal, and Operations Teams to enhance the core customer journey from initial sale to retention. • Deliver detailed a project update reports on roadblocks and financials to the Executive Leadership Team (ELT). • Led the Home Delivery rollout to 35 major MSA locations across North America. • Direct the deployment of digital kiosks and increase rentals via mobile self-checkout as well as conduct profit and loss modeling (P&L) for ELT. • Join custom application changes and inventory movement back to the JD Edwards ERP system. • Delineate and communicate new product value proposition in regard to product enhancements and features. • Develop the overall tech product roadmap and solutions alongside key stakeholders, including business owners and technology leaders for new products or product enhancement/support. • Perform complex analysis, study and interpret Google Analytics Consumer data, and support the design of solutions and action plans. • Show less
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WIS International
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United States
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Retail
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700 & Above Employee
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Product Program Manager
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May 2020 - Jun 2021
Promoted to Product Program Manager over all field technology. Meeting with ELT to determine Strategic initiatives and profiles. Responsible for managing development programs by coordinating between R&D, Ops, Regulatory and Marketing, and Quality Assurance and maintaining timelines and budgets. • Aligned objectives with ELT to devise and execute strategic initiatives and profiles while holding accountability for managing development programs and communicating with R&D, Ops, Regulatory and Marketing, and Quality Assurance departments.• Monitored project progress in order to ensure compliance with strict timelines and budgets.• Ascertained and promptly acted upon untapped product opportunities based on in-depth market research.• Established project goals and deliverables to maintain consistency with company strategy and commitments.• Provided SWOT analysis for proposed plans, conducted competitive analysis for entry to market options, and set metrics to visualize the impact of product implementations. Show less
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Agile Product Manager, Business Analyst
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Apr 2019 - Oct 2020
Leading IT Project Management over software for field operations for the 2nd largest global inventory and data collection services company. Delivering a Tier One Project budgeted at 2.25 million, focusing on upgrading our current solution from WPF to a .NET solution using Azure Cloud. The Development team is comprised of both on and offshore resources. Deployed 800 Samsung tablets across the US to refresh Device Fleet, established better Asset Management procedures. • Presided over IT software projects for field operations for the second largest global inventory and data collection services company. • Delivered a tier one project budgeted at $2.25 million with a concentration on upgrading the current solution from WPF to a .NET solution using Azure Cloud. • Configured and deployed 800 Samsung tablets across the US as a means to upgrade the device fleet.• Implemented and ensured compliance with optimized asset management procedures. • Administered all aspects of inventory management, high dollar assets, and client relations during a shift in inventory demands.• Utilized Waterfall, iterative, and Agile methodologies to maintain a high quality of project delivery.• Reviewed, assessed, and streamlined retail inventory management and minimized expenditures through technology implementation.• Aligned technical and business requirements with user stories, created value from current initiatives, and developed action plans for throughput increase from development. Show less
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BKD CPAs & Advisors
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United States
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Accounting
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700 & Above Employee
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DevOps Product Manager, Business Analyst
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Nov 2016 - May 2019
Working with a mid-size development team to develop solutions against the CPA firm’s vision and client needs. Coordinate agile work between cross-functional teams such as corporate IT infrastructure engineers, IT security, SME (Subject Matter Experts) and application development. Currently managing 3 to 4 initiatives/projects. Technologies include but not limited to: WPF, .Net, SQL Server, TFS, AWS and Atlassian solutions. • Achieved measurable success in designing solutions in accordance with the firm’s vision and client requirements. • Facilitated Agile activities between cross-functional teams, such as corporate IT infrastructure engineers, IT security, SMEs, and application development. • Designed and implemented client site applications (tax/audit solution) to bridge communication between clients and BKD. • Managed the firm’s objectives and PMO using waterfall methodology while the Dev team used Scrum methodologies for development and Kanban for support tickets. • Provided tactical leadership to the User Experience (UX) Consulting Team, utilizing InVision/Balasamiq for mockups. • Formulated unified molding language diagrams which enabled Architects and Developers to see the bigger picture. • Composed and translated traditional business requirement documents into user stories • Educated the team on Scrum processed and evaluated team dynamics by conducting retrospectives. • Created an effective story mapping process for use in product backlog initiatives and documented the SOC workflow to ensure compliance and auditability. Show less
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NOV
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United States
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Oil and Gas
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700 & Above Employee
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Implementation Project Manager
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Feb 2015 - Nov 2016
Managed tier 1 project implementations across Wellbore division. Provided PMO team with project updates and used Scrum experience to effectively gather requirements, understand business needs and deliver business value over writing more code.• Governed all phases of tier 1 project implementations across the Wellbore division and delivered project updates to the PMO team. • Oversaw two to five concurrent projects while managing project budgets ranging from $325,000 to $1,500,000 with conflicting deadlines.• Studied, assessed, and fully restructured an ongoing tier 1 project in order to ensure adherence to business value over IT value stream.• Calculated ROI on IS strategies to prioritize backlog.• Assisted with the implementation of an offshore model to cut costs for application management services. Show less
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Project Manager Scrum Master
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May 2014 - Feb 2015
As a Scrum Master, I was responsible for developing an agile based process for custom application team. Established roles within the company in respect to the agile principles. Maintained the backlog and facilitating agile ceremonies like stand ups, sprint planning and retrospectives. I also monitored team performance through the ServiceNow and Jira dashboards and help identify continuous improvement opportunities to help the team work better and smarter. • Established an Agile based process as well as various roles within the company in alignment with Agile principles. • Evaluated team performance through the ServiceNow and Jira dashboards in order to identify continuous improvement opportunities and heighten team efficiency.• Improved Scrum cadence and educated future Scrum Masters in maintaining a Kaizen environment.• Originated all training documentation and trained teams on best practices for user story and story mapping development.• Designed an engaging website to provide the PMO team with an understanding of resource allocation and project status. Show less
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Agile Business Analyst
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Dec 2013 - May 2014
As an Agile lead I was accountable for leading all aspects of an IT project in a waterfall, agile or a multi-methodology approach. This includes planning, leading, organizing and motivating teams to achieve a high level of performance and quality. Below I’ve listed my achievements and highlight of my experience:• Administered an IT project with accountability for coordination, execution, and motivating teams to• achieve a high level of performance and quality. • Boosted throughput by migrating the development process from Waterfall to IT Lean methodology and converted the entire the division to a system which facilitated work visibility.• Deployed and updated a comprehensive internal project management page and created a project page for utilization by C- Suite Executives.• Trained SMEs and Product Owners on better ideation tracking and coached Business Analysts on user stories and basic Visio workflows, such as UML.• Realized a saving for the division of $530k over three years by improving SDLC tracking software and requirements gathering. Show less
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Business Analyst
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Jan 2013 - Dec 2013
As a Business Analyst worked with a small but highly effective Analytics team. Worked on delivering insights into the performance of applications and provide data-driven recommendations on improving the effectiveness of the program. My role required incisive analytical thinking, strong execution and teamwork across teams and your global stakeholders.• Prioritized, Planned and delivered enhancements (average of 3 applications)• Maintained and monitored asset value, inflow and outflow of cash within ERP and compiled P&L for stakeholders; Corrected $100k in asset valuations. • Created application to manage Customers inventory, from origination to rig and back for service; Application managed $25 million worth of assets• Introduced organization to Story Mapping, and idea management• Addressed financial anomalies between applications such as JD Edwards• Developed Test Scripts and worked cross functional with technical teams Show less
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IT Support Analyst III
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Jul 2012 - Jan 2013
Solved issues relating to post migration and demonstrated strong interpersonal skills to build up positive relationships with clients and teammates. I dealt with 100 - 130 problems and requests per week with varying levels of complexity ensuring that they are fixed within agreed SLAs/OLAs. Working in a team of 6 Analysts I often provide 1-2-1 support to others in the team and share my knowledge when complex issues are raised or when colleagues request to ensure a swift and efficient resolution. I regularly attended sites to address and resolve issues at short notice to prevent/reduce the trade and business impact of issues. Created techniques/strategies to improve communication within the IT Dept. and users within NOV. •Face of iNOV T.V. Implemented training videos to reduce support tickets.•Managed Expenses and Asset Purchase during R&M Purchase• Migrated user applications from 32-bit to 64-bit (500 users migrated)• Troubleshot numerous post-migration issues for users• Understood business processes and knowledge to help design a knowledge base.• Worked on migrating support system to BMC Remedy and Sharepoint Show less
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Memorial Hermann Health System
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Hospitals and Health Care
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700 & Above Employee
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IT Contractor
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Feb 2011 - Jul 2012
Implemented a large scale hospital wide initiative updating software and hardware for Hospital staff. • Migrated over 200 PCs to Windows 7 with no data loss for users • Facilitated hospital-wide setup of Prescription print out via WTS/NT Server Application, coordinating across end-users, network engineers, and project managers • Implementation of XYLOC Proximity Readers for hands-free secure login for doctors Implemented a large scale hospital wide initiative updating software and hardware for Hospital staff. • Migrated over 200 PCs to Windows 7 with no data loss for users • Facilitated hospital-wide setup of Prescription print out via WTS/NT Server Application, coordinating across end-users, network engineers, and project managers • Implementation of XYLOC Proximity Readers for hands-free secure login for doctors
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University of Houston
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United States
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Higher Education
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700 & Above Employee
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I.T. Support Services Level 2
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Dec 2009 - Jan 2011
Demonstrated customer service skills working with Information Technology at the University of Houston. • Created employee time management tools & improved student/faculty Check-In/Check-Out System • Worked on IT related issues with internal and external customers at all levels via telephone and email Demonstrated customer service skills working with Information Technology at the University of Houston. • Created employee time management tools & improved student/faculty Check-In/Check-Out System • Worked on IT related issues with internal and external customers at all levels via telephone and email
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Rosetta Stone
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United States
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Software Development
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400 - 500 Employee
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Commission Sales Associate
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Jan 2008 - Dec 2008
Sold Rosetta Stone products in a fast-paced retail/kiosk environment. *Consistently in the Top Ten Salesmen in the U.S. every month; achieved 2nd highest quarterly sales *Signed a construction company with Rosetta Stone *Promoted to locations with more traffic/visibility Sold Rosetta Stone products in a fast-paced retail/kiosk environment. *Consistently in the Top Ten Salesmen in the U.S. every month; achieved 2nd highest quarterly sales *Signed a construction company with Rosetta Stone *Promoted to locations with more traffic/visibility
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Fresenius Medical Care North America
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United States
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Hospitals and Health Care
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700 & Above Employee
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Biomedical Equipment Technician
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Jan 2007 - Jan 2008
Responsible for the operational condition, maintenance, and repair of all water systems, medical equipment, and mechanical/electrical systems in assigned facilities. • Produced quickest turnover time for patients and staff by providing excellent medical equipment.• Responsible for cost containment with regard to equipment maintenance and repair.• Assisted in the upgrading of existing equipment in the field.
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Patient Care Technician
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May 2006 - Jan 2007
Collaborated with RN's and MD's to provide treatment to patients while maintaining the functionality of the clinic. Developed relationship with patients to improve their quality of life. • Obtain EKG readings and monitor vital signs• Processed Insurance Claims • Perform phlebotomy procedures• Perform safety checks and assisted in emergency situations
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Education
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2014 - 2016
University of St. Thomas (TX)
Bachelor of Business Administration - BBA -
2009 - 2010
University of Houston
Bachelor's degree
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