John Kerr
IT Administration Manager at Litchfield Special Risks, Inc.- Claim this Profile
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Bio
Credentials
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John Kerr
Dell EMCDec, 2016- Nov, 2024
Experience
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Litchfield Special Risks, Inc.
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United States
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Insurance
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1 - 100 Employee
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IT Administration Manager
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Sep 2017 - Present
I am tasked with steering my organization's technology for future success. It's a challenge to collect, transmit and store data efficiently in an industry that is slow to accept changes in technology. Many insurance carriers don't have web services available for automation. However, we have made progress by replacing our outdated workflow management, document storage, accounting, and payroll systems. We are now working to integrate our system with carriers and producers through an API and bot automation. We have also found ways to reduce 20+ physical servers down to a small virtualized cloud system. By doing these things, we have achieved our goals to improve disaster recovery and provide systems with high availability for our agencies and underwriters. Also, the changes we implemented have established an effective work from home system for our employees during the COVID-19 quarantine in 2020. Show less
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Integra Solutions - A Spectrum Technologies Enterprise
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El Paso, Texas Area
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Solutions Engineer
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Sep 2016 - Sep 2017
As a consultant for Integra, I provided innovative solutions and empowered clients for long-term growth and success. I was expected to become the expert for each project even without prior experience. I would meet with clients to map out projects and make recommendations. I also coordinated the implementation of solutions with a team of technicians and tracked the billing of projects upon completion. Major Projects included: • A large scale technology refresh for the Texas Department of Motor Vehicles. This was a multi-month project that included implementations across Texas. • Assisted a government contractor to become NIST compliant. This included securing data and creating supporting technical documents. • A rebuild of the network and servers for a school district after lightning strikes destroyed most of the infrastructure. • Redesigned the IP address structure for a school district to improve security and network performance. • Created a new domain and trust with supporting infrastructure for the purpose of separating non-profit and for-profit divisions of a large company. • Replaced 400 Cisco network switches with Juniper switches for the University of Texas at Arlington. • Expanded Integra's service by training and assisting a team member with hundreds of network drops and the positioning of wifi access points for hotels, medical facilities, and other clients. • Assisted a bank with troubleshooting firewall rules and routing. • Completed Dell SC/Compellent Storage Deployment certification. This allowed us to form a Dell partnership for our region. • Participated in a Dell server certification pilot program. Show less
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FedEx Office
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United States
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Printing Services
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700 & Above Employee
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Field Technology Specialist
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Jan 2012 - May 2016
As an FTS I was assigned to the IT division of FedEx and reported to the regional technology manager. I became the regional specialist for real estate and special projects. As such, I partnered with the project coordinators for new store locations and major remodels. I ensured that correct provisions were made for technology and performed the initial configuration of networks and computers for each new location. I also partnered with district managers to provide information and make recommendations for technology in their coverage areas. My position involved nearly 50% travel and covered Las Vegas, NV, El Paso, TX and Las Cruces NM. Travel planning, setting goals and completing assigned tasks were self-managed. Responsibilities included: • Planned and implemented large-scale, high impact, technology program initiatives • Coordinated with FedEx Field Operations team members and vendors to ensure compliance with corporate standards • Partnered with IT services at multiple, Five Diamond hotel and convention locations to ensure the quality of services to the facility and their guests • Installed and maintained network infrastructure • Tested and traced faults in phone systems • Documented infrastructure layouts, including data connections and switch configurations • Conducted preventative maintenance to increase system uptime • Maintained data backups and provided data recovery • Performed troubleshooting and escalated technical issues to ensure resolution • Assisted with the creation of documentation for technical systems standards and troubleshooting • Participated in Quality Action Teams to improve security and processes • Trained employees to reduce knowledge gaps and improve workflow • Conducted technical surveys and quarterly Technical Systems Audits to ensure PCI compliance, company standards, and the integrity of technical systems • Gathered digital forensic data for the Information Security Team Show less
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Center Technology Specialist
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Jan 2009 - Dec 2011
As a CTS I was part of the district administration team and I reported to the district manager. As such, I worked with the district manager to accomplish technology goals within the district. I provided reports, audited store technology, provided documentation on center technology, and gathered feedback for operations management. During this time, I covered stores in Tucson, AZ, El Paso, TX and Las Cruces, NM. Travel planning, setting goals and completing assigned tasks were self-managed. Responsibilities included: • Planned and implemented large-scale, high impact, technology program initiatives • Coordinated with Field Operations and vendors to ensure compliance with corporate standards • Installed and maintained network infrastructure • Tested and traced faults in phone systems • Documented infrastructure layouts, including data connections and switch configurations • Conducted preventative maintenance to increase system uptime • Maintained data backups and provided data recovery • Performed troubleshooting and escalated technical issues to ensure resolution • Assisted with the creation of documentation for technical systems standards and troubleshooting • Trained employees to reduce knowledge gaps and improve workflow • Conducted technical surveys and quarterly Technical Systems Audits to ensure PCI compliance, company standards, and the integrity of technical systems • Gathered digital forensic data for the Information Security Team Show less
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Senior Technology Specialist
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Jun 2008 - Dec 2008
As an STS I filled an elevated center level support role under the area manager. As such, I was expected to perform maintenance, troubleshoot, and replace technology in the store. I scheduled visits to each of my 5 stores spread across El paso, TX and Las Cruces, NM with priority given to stores with a greater need. Responsibilities included: • Planned and implemented small-scale, low impact, technology program initiatives • Worked with store managers to ensure they had the tools to provide excellent customer service • Performed troubleshooting on network infrastructure • Tested and traced faults in phone systems • Conducted preventative maintenance to increase system uptime • Performed troubleshooting and escalated technical issues to ensure resolution • Maintained an inventory of all in-store technology • Trained employees to reduce knowledge gaps and improve workflow • Conducted technical surveys and quarterly Technical Systems Audits to ensure PCI compliance, company standards, and the integrity of technical systems Show less
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Store Lead Consultant
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Jun 2007 - May 2008
Position SummaryAs a Lead Consultant I was expected to be knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently deliver a positive experience to all customers. My time was spent taking customer orders; coordinating store activities; recommending products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. I performed my duties utilizing consultative skills to anticipated needs, suggested alternatives and provided solutions to colleagues and customers. I also provided direction to team members and solved escalated customer issues.General Duties and Responsibilities:• Managed production flow to ensure all production orders were done right and on time• Setup complex orders and performed multiple tasks at the same time• Responsible for ensuring quality during and after production process• Ensured communication among shifts• Coordinated pick-up and delivery of customer orders• Provided leadership to team members• Trained team members• Operated the Point of Sale terminal (POS)• Completed required financial paperwork and assisted with financial reporting including daily sales, close-outs and bank deposits• Maintained inventory of store supplies• Communicated effectively with customers, vendors, and other team members• Functioned in a fast-paced environment, under substantial pressure• Suggested areas for improvement in internal processes along with possible solutions• Worked with management to reduce company costs/wastes, and to optimize profitability Show less
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Production Operator
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Nov 2006 - May 2007
General Duties and Responsibilities• Demonstrated consultative behaviors to ensure friendly, polite, expert services were delivered to all customers• Ensure all production orders were done right and on time• Took customer orders, gave pricing information, performed consultative selling to customers, and and recommended products and services• Setup complex orders and performed multiple tasks at the same time• Trained team members• Operated the Point of Sale terminal (POS)• Determined appropriate shipping methods, services, routes, and rates• Maintained inventory of store supplies• Communicated effectively with customers, vendors, and other team members• Functioned in a fast-paced environment, under substantial pressure• Worked with minimal supervision Show less
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Customer Service Associate
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Jan 2006 - Oct 2006
General Duties and Responsibilities• Greeted customers and assisted them with self-service machines and services including copiers, printers, and computers• Provided an outstanding customer service experience by using consultative skills to anticipate customer needs, suggested alternatives, and found solutions to meet customer needs• Ensured all customer problems were resolved quickly and to the satisfaction of the customer• Assembled parcels and prepared goods for shipping• Setup and operated printing, binding, and other related equipment using customer supplied original media and documents• Ensured confidentiality of customer data and careful handling of documents, media, and packages• Processed financial transactions using a Point of Sale terminal (POS), handled cash and made change• Cleaned, repaired, and stocked all printing and shipping equipment and supplies• Took preemptive action to prevent errors and waste• Performed multiple tasks at the same time Show less
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Education
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2005 - 2006
New Mexico State University
Not completed, Computer Science
Community
