Experience

ACSIA Partners

• United States
• Insurance
• 200 - 300 Employee

• Software Development Engineer

  • Oct 2006 - Present

  Developed a new business submission management application (ASP.NET/Ext.NET/EF). CRM integration allows for tracking of leads from creation to policy acceptance. Replaces a manual paper process and allows agents to submit new business in a secure manner electronically. Accounting interface allows for auditing, correction, and approval of pending submissions. Developed a production analytics application (C#/WinForms/ADO.NET). Provides management quick access to metrics to gauge company… Show more Developed a new business submission management application (ASP.NET/Ext.NET/EF). CRM integration allows for tracking of leads from creation to policy acceptance. Replaces a manual paper process and allows agents to submit new business in a secure manner electronically. Accounting interface allows for auditing, correction, and approval of pending submissions. Developed a production analytics application (C#/WinForms/ADO.NET). Provides management quick access to metrics to gauge company performance and assist in agent coaching. Developed a bidirectional CRM/Exchange synchronization service (C#/T-SQL) to sync lead related appointments and email. Wrote a SharePoint to Exchange synchronization job (PowerShell) to create and update distribution groups in Exchange GAL. Prototyped an Outlook integrated agent dashboard. Customization and management of SharePoint agent portal. Developed several AJAX based widgets (ASP.NET/jQuery), both UX and reporting focused. Modified master pages, removed clutter, and branded the portal. Management of company’s public web presence (ASP.NET MVC/EF). Integration with various backend databases. Collaboration with marketing and graphic design on site design and improvement. Assist fellow developers on solving issues with their projects and perform code reviews as requested. Work with other departments and investigate potential business process improvements.

• System Administrator

  • Oct 2006 - Present

  Responsible for network operations. Ensure uptime of all IT systems at HQ and Colo through periodic monitoring and diagnostics. Evaluate and deploy new systems and services. Liaise with telecoms and other vendors. Document assets and related configuration. Patch management for all systems. Act as escalation point for other IT staff and conduct training as required. Ensure connectivity, security, and disaster recovery. Maintain switches, routers, firewalls, VPN, and WAPs. Management of… Show more Responsible for network operations. Ensure uptime of all IT systems at HQ and Colo through periodic monitoring and diagnostics. Evaluate and deploy new systems and services. Liaise with telecoms and other vendors. Document assets and related configuration. Patch management for all systems. Act as escalation point for other IT staff and conduct training as required. Ensure connectivity, security, and disaster recovery. Maintain switches, routers, firewalls, VPN, and WAPs. Management of Active Directory, Group Policy, and DNS. Maintain data replicas through Data Protection Manager and other DR technologies. Deployment and management of application servers. Maintain a multi-homed Exchange organization of 500+ users, SharePoint servers, and SQL servers. Manage both physical and Hyper-V virtualized servers running Windows. Management of telephony. Maintain a Mitel 5000 ICP phone system. Traffic shaping and diagnostics as it pertains to SIP/VOIP. Deployment and management of an open source predictive dialer.



DML Computer Services

• Seattle, WA

• Owner

  • Sep 2004 - Jan 2008

  Provided network administration services for small to medium sized businesses. Provided network administration services for small to medium sized businesses.