Lisa Mogilka
Patient Service Representative at MaineGeneral Health- Claim this Profile
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Bio
Credentials
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5 Ways to Control Your Time
LinkedInSep, 2019- Nov, 2024 -
Safety-Care Specialist v5.5
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Experience
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MaineGeneral Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Patient Service Representative
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Sep 2021 - Present
Collaborates closely with multiple departments to create, implement, and achieve various GEMBA goals. Diligently schedules patients for imaging, procedures, testing, and clinic visits as well as completely following through with the patient to make sure that they were able to attend the appointment and receive any applicable results or communication. Consistently resolves patient requests in one call/ contact or successfully manages prolonged or complex issues, with high attention… Show more Collaborates closely with multiple departments to create, implement, and achieve various GEMBA goals. Diligently schedules patients for imaging, procedures, testing, and clinic visits as well as completely following through with the patient to make sure that they were able to attend the appointment and receive any applicable results or communication. Consistently resolves patient requests in one call/ contact or successfully manages prolonged or complex issues, with high attention to managing the customer experience and emotion. Effectively communicates with doctors and clinical support staff to deliver excellent patient care and experience. Thoroughly interacts with numerous insurance companies via phone, fax, or portal to verify patient eligibility and benefits as well as determine the need for prior authorizations and approvals. Accurately reviews medical charts and records to verify and obtain pertinent patient information for accurate prior authorization submissions. Correctly adds, edits, and places new orders for patients as directed by providers or radiology. Continuously demonstrates AIDET behaviors while escorting patients to rooms, speaking with patients over the phone, and checking patients out. Show less Collaborates closely with multiple departments to create, implement, and achieve various GEMBA goals. Diligently schedules patients for imaging, procedures, testing, and clinic visits as well as completely following through with the patient to make sure that they were able to attend the appointment and receive any applicable results or communication. Consistently resolves patient requests in one call/ contact or successfully manages prolonged or complex issues, with high attention… Show more Collaborates closely with multiple departments to create, implement, and achieve various GEMBA goals. Diligently schedules patients for imaging, procedures, testing, and clinic visits as well as completely following through with the patient to make sure that they were able to attend the appointment and receive any applicable results or communication. Consistently resolves patient requests in one call/ contact or successfully manages prolonged or complex issues, with high attention to managing the customer experience and emotion. Effectively communicates with doctors and clinical support staff to deliver excellent patient care and experience. Thoroughly interacts with numerous insurance companies via phone, fax, or portal to verify patient eligibility and benefits as well as determine the need for prior authorizations and approvals. Accurately reviews medical charts and records to verify and obtain pertinent patient information for accurate prior authorization submissions. Correctly adds, edits, and places new orders for patients as directed by providers or radiology. Continuously demonstrates AIDET behaviors while escorting patients to rooms, speaking with patients over the phone, and checking patients out. Show less
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Senior Account Expert
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May 2019 - Aug 2021
Provided support to members of the community to help resolve concerns of the customers Observed and evaluated agent performance by listening to live and recorded phone calls Prepared and delivered feedback to members of the community to increase their individual performance and community performance Communicated clearly to the coaching team on performance from agents Built meaningful relationships with community agents and leaders
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Account Expert
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Apr 2017 - Aug 2021
Demonstrated competency in multiple systems to navigate through and make changes to customers’ accounts Increased customer loyalty by providing an Un-Carrier resolution and experience while considering the best interest of the customer and company Implemented feedback and best practices to boost personal and community metrics Provided support and feedback to members of the community to help resolve concerns of the customers
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Ed Tech III
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Aug 2015 - Apr 2017
Communicated with various staff, faculty, and administrators to streamline instruction efforts Supported, guided, and facilitated positive behaviors, interventions, and supports for special populations Maintained confidentiality of all students’ educational plans and progress Assisted various teachers with classroom management and the preparation of classroom materials Supervised and taught individual students and small groups to build social and educational skills allocated by the… Show more Communicated with various staff, faculty, and administrators to streamline instruction efforts Supported, guided, and facilitated positive behaviors, interventions, and supports for special populations Maintained confidentiality of all students’ educational plans and progress Assisted various teachers with classroom management and the preparation of classroom materials Supervised and taught individual students and small groups to build social and educational skills allocated by the teacher Provided support in planning, designing, and implementing individualized lesson plans Show less Communicated with various staff, faculty, and administrators to streamline instruction efforts Supported, guided, and facilitated positive behaviors, interventions, and supports for special populations Maintained confidentiality of all students’ educational plans and progress Assisted various teachers with classroom management and the preparation of classroom materials Supervised and taught individual students and small groups to build social and educational skills allocated by the… Show more Communicated with various staff, faculty, and administrators to streamline instruction efforts Supported, guided, and facilitated positive behaviors, interventions, and supports for special populations Maintained confidentiality of all students’ educational plans and progress Assisted various teachers with classroom management and the preparation of classroom materials Supervised and taught individual students and small groups to build social and educational skills allocated by the teacher Provided support in planning, designing, and implementing individualized lesson plans Show less
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Village School
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Gorham, Maine
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Student Teacher
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Jan 2015 - May 2015
Assisted the teacher with behavior management and all content lessons Effectively completed two weeks of lead teaching Collaborated and planned with cooperating teacher, staff, and special educators to develop and teach relevant lessons Taught whole group and small group lessons Implemented technology during lessons to enhance student learning Attended all staff meetings and InService opportunities Assisted the teacher with behavior management and all content lessons Effectively completed two weeks of lead teaching Collaborated and planned with cooperating teacher, staff, and special educators to develop and teach relevant lessons Taught whole group and small group lessons Implemented technology during lessons to enhance student learning Attended all staff meetings and InService opportunities
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Machias Bay Area Schools
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Washington County
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Intern
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Jan 2013 - Dec 2014
Observed the teaching methods, classroom management, and behavior management of the cooperating teacher Assisted the teacher with behavior management and all content lessons Developed and effectively taught grade appropriate lessons in science, literacy, and mathematics Collaborated and planned with cooperating teacher to produce and teach lessons Taught whole group and small group lessons Reflected upon experience while teaching and observing Observed the teaching methods, classroom management, and behavior management of the cooperating teacher Assisted the teacher with behavior management and all content lessons Developed and effectively taught grade appropriate lessons in science, literacy, and mathematics Collaborated and planned with cooperating teacher to produce and teach lessons Taught whole group and small group lessons Reflected upon experience while teaching and observing
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WCSU Explorers' Camp
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Jamaica, Vermont
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Camp Counselor
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Jul 2014 - Aug 2014
Created and coordinated educational programs and activities for elementary and middle school aged students to encourage academic growth Supervised indoor and outdoor activities as well as field trips to a variety of educational institutions Collaborated with lead teachers and staff members to coordinate fun and interesting activities for the students Assisted the Special Education teacher, delivering academic services for students with specific Individualized Education… Show more Created and coordinated educational programs and activities for elementary and middle school aged students to encourage academic growth Supervised indoor and outdoor activities as well as field trips to a variety of educational institutions Collaborated with lead teachers and staff members to coordinate fun and interesting activities for the students Assisted the Special Education teacher, delivering academic services for students with specific Individualized Education Plans Monitored students during the school day to ensure their safety and wellbeing Show less Created and coordinated educational programs and activities for elementary and middle school aged students to encourage academic growth Supervised indoor and outdoor activities as well as field trips to a variety of educational institutions Collaborated with lead teachers and staff members to coordinate fun and interesting activities for the students Assisted the Special Education teacher, delivering academic services for students with specific Individualized Education… Show more Created and coordinated educational programs and activities for elementary and middle school aged students to encourage academic growth Supervised indoor and outdoor activities as well as field trips to a variety of educational institutions Collaborated with lead teachers and staff members to coordinate fun and interesting activities for the students Assisted the Special Education teacher, delivering academic services for students with specific Individualized Education Plans Monitored students during the school day to ensure their safety and wellbeing Show less
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WCSU Explorers’ Camp
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Townshend, Vermont
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Camp Counselor
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Jul 2013 - Aug 2013
Created and coordinated educational programs and activities for elementary and middle school aged students to encourage academic growth Supervised indoor and outdoor activities as well as field trips to a variety of educational institutions Collaborated with lead teachers and staff members to coordinate fun and interesting activities for the students Assisted the Special Education teacher, delivering academic services for students with specific Individualized Education… Show more Created and coordinated educational programs and activities for elementary and middle school aged students to encourage academic growth Supervised indoor and outdoor activities as well as field trips to a variety of educational institutions Collaborated with lead teachers and staff members to coordinate fun and interesting activities for the students Assisted the Special Education teacher, delivering academic services for students with specific Individualized Education Plans Monitored students during the school day to ensure their safety and wellbeing Show less Created and coordinated educational programs and activities for elementary and middle school aged students to encourage academic growth Supervised indoor and outdoor activities as well as field trips to a variety of educational institutions Collaborated with lead teachers and staff members to coordinate fun and interesting activities for the students Assisted the Special Education teacher, delivering academic services for students with specific Individualized Education… Show more Created and coordinated educational programs and activities for elementary and middle school aged students to encourage academic growth Supervised indoor and outdoor activities as well as field trips to a variety of educational institutions Collaborated with lead teachers and staff members to coordinate fun and interesting activities for the students Assisted the Special Education teacher, delivering academic services for students with specific Individualized Education Plans Monitored students during the school day to ensure their safety and wellbeing Show less
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Education
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2011 - 2015
University of Maine at Machias
Bachelor of Science, Elementary Education -
2005 - 2011
Hampshire Regional High School
Community
