Experience

TennCare

• United States
• Government Administration
• 300 - 400 Employee

• Content Specialist

  • Apr 2019 - Present

  - Strategize, develop and edit instructional and informative content using plain language to ensure that documents like forms, applications, job aids, employee communications, and other technical reference materials are easily understood by all employees. - Format documents like forms, applications, job aids, employee communications, and other reference materials.- Created new layout and content strategy for employee monthly newsletter in order to provide employees with a variety of important information.- Regularly manage content on 44 web pages to make sure they have updated and correct information.- Create graphic materials such as fliers, posters, and communication templates that are both visually appealing and easy to understand.

• Communication Specialist

  • Dec 2017 - Present

  - Create and revise content in letters, fliers, emails and other informational tools using plain language guidelines.- Help manage, create, and approve communications for employees regarding newly implemented systems and the training involved. - Help manage content on 11 website pages.- Assisted in re-designing the TennCare Paper Application to align with the new Online Application for healthcare.



iHeartMedia

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Promotions Assistant

  • Jul 2017 - Sep 2017

  - Assisted the director of promotions with daily tasks for stations The BIG 98, 1059 The Rock, and ALT 97.5. - Built relationships with listeners at remote events. - Used Promosuite in order to create and schedule liners and contests. - Performed well under pressure when details change last minute. - Assisted the director of promotions with daily tasks for stations The BIG 98, 1059 The Rock, and ALT 97.5. - Built relationships with listeners at remote events. - Used Promosuite in order to create and schedule liners and contests. - Performed well under pressure when details change last minute.



University of Tennessee

• Higher Education
• 700 & Above Employee

• Student Assistant

  • Aug 2016 - Jul 2017

  - Assisted with daily responsibilities at the University's Visitor's Center. - Provided visitors with an excellent first impression of UT. - Solved problems regarding unregistered attendees and offer multiple alternatives. - Provided excellent customer service via phone and email. - Assisted with daily responsibilities at the University's Visitor's Center. - Provided visitors with an excellent first impression of UT. - Solved problems regarding unregistered attendees and offer multiple alternatives. - Provided excellent customer service via phone and email.



CUMULUS MEDIA

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Media Promotions Intern

  • Jan 2017 - May 2017

  - Assisted with daily responsibilities associated with WIVK, WNML, and WOKI. - Wrote promotion proposals and recaps. - Gained more insight into the multiple different areas of Cumulus Media (sales, show hosting, etc.). - Attended station promotional events. - Assisted with daily responsibilities associated with WIVK, WNML, and WOKI. - Wrote promotion proposals and recaps. - Gained more insight into the multiple different areas of Cumulus Media (sales, show hosting, etc.). - Attended station promotional events.