Victoria W.
Product Manager at MaxOptra- Claim this Profile
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Bio
Joe Mattinson
Victoria is amongst the best people I have ever worked with; she's keen, pragmatic, spots opportunities for improvement and loves learning and growing her skills. She is a great communicator, and has become very competent technician with a wonderful client-facing manner. As her manager I was kept on my toes trying to keep up with Victoria's drive and capability; she's one of those 'I've already done that' colleagues, truly exceptional, and I suspect there's nothing she couldn't turn her hand to and do a great job of. I miss working with Vicky; she's the one I'd head hunt if I were looking for a top-notch all-round doer.
Darren Rivers
I worked with Vicky for a number of years at Kineo. Vicky joined us as an Administrator, but from the get go she really excelled in the role. There was no holding her back, Vicky continuously challenged us as to why we were doing things the way we were, she proposed new ideas and improvements, constantly thought outside the box and really brought a level of energy to the team. Vicky quickly developed an eye for the technical detail and her strong communication skills shone through. Vicky moved into an Application Support role, and soon after was promoted to a Senior role. It was in these years that she really excelled, building an excellent rapport with clients and colleagues, and continuing to drive improvement. Vicky was a dream to line manage - so enthusiastic, passionate and determined to succeed, she certainly kept me on my toes in terms of continuing to challenge her! I cannot recommend Vicky highly enough, and it was an absolute pleasure to work with her for the four or so years. Thanks for everything you did, Vicky!
Joe Mattinson
Victoria is amongst the best people I have ever worked with; she's keen, pragmatic, spots opportunities for improvement and loves learning and growing her skills. She is a great communicator, and has become very competent technician with a wonderful client-facing manner. As her manager I was kept on my toes trying to keep up with Victoria's drive and capability; she's one of those 'I've already done that' colleagues, truly exceptional, and I suspect there's nothing she couldn't turn her hand to and do a great job of. I miss working with Vicky; she's the one I'd head hunt if I were looking for a top-notch all-round doer.
Darren Rivers
I worked with Vicky for a number of years at Kineo. Vicky joined us as an Administrator, but from the get go she really excelled in the role. There was no holding her back, Vicky continuously challenged us as to why we were doing things the way we were, she proposed new ideas and improvements, constantly thought outside the box and really brought a level of energy to the team. Vicky quickly developed an eye for the technical detail and her strong communication skills shone through. Vicky moved into an Application Support role, and soon after was promoted to a Senior role. It was in these years that she really excelled, building an excellent rapport with clients and colleagues, and continuing to drive improvement. Vicky was a dream to line manage - so enthusiastic, passionate and determined to succeed, she certainly kept me on my toes in terms of continuing to challenge her! I cannot recommend Vicky highly enough, and it was an absolute pleasure to work with her for the four or so years. Thanks for everything you did, Vicky!
Joe Mattinson
Victoria is amongst the best people I have ever worked with; she's keen, pragmatic, spots opportunities for improvement and loves learning and growing her skills. She is a great communicator, and has become very competent technician with a wonderful client-facing manner. As her manager I was kept on my toes trying to keep up with Victoria's drive and capability; she's one of those 'I've already done that' colleagues, truly exceptional, and I suspect there's nothing she couldn't turn her hand to and do a great job of. I miss working with Vicky; she's the one I'd head hunt if I were looking for a top-notch all-round doer.
Darren Rivers
I worked with Vicky for a number of years at Kineo. Vicky joined us as an Administrator, but from the get go she really excelled in the role. There was no holding her back, Vicky continuously challenged us as to why we were doing things the way we were, she proposed new ideas and improvements, constantly thought outside the box and really brought a level of energy to the team. Vicky quickly developed an eye for the technical detail and her strong communication skills shone through. Vicky moved into an Application Support role, and soon after was promoted to a Senior role. It was in these years that she really excelled, building an excellent rapport with clients and colleagues, and continuing to drive improvement. Vicky was a dream to line manage - so enthusiastic, passionate and determined to succeed, she certainly kept me on my toes in terms of continuing to challenge her! I cannot recommend Vicky highly enough, and it was an absolute pleasure to work with her for the four or so years. Thanks for everything you did, Vicky!
Joe Mattinson
Victoria is amongst the best people I have ever worked with; she's keen, pragmatic, spots opportunities for improvement and loves learning and growing her skills. She is a great communicator, and has become very competent technician with a wonderful client-facing manner. As her manager I was kept on my toes trying to keep up with Victoria's drive and capability; she's one of those 'I've already done that' colleagues, truly exceptional, and I suspect there's nothing she couldn't turn her hand to and do a great job of. I miss working with Vicky; she's the one I'd head hunt if I were looking for a top-notch all-round doer.
Darren Rivers
I worked with Vicky for a number of years at Kineo. Vicky joined us as an Administrator, but from the get go she really excelled in the role. There was no holding her back, Vicky continuously challenged us as to why we were doing things the way we were, she proposed new ideas and improvements, constantly thought outside the box and really brought a level of energy to the team. Vicky quickly developed an eye for the technical detail and her strong communication skills shone through. Vicky moved into an Application Support role, and soon after was promoted to a Senior role. It was in these years that she really excelled, building an excellent rapport with clients and colleagues, and continuing to drive improvement. Vicky was a dream to line manage - so enthusiastic, passionate and determined to succeed, she certainly kept me on my toes in terms of continuing to challenge her! I cannot recommend Vicky highly enough, and it was an absolute pleasure to work with her for the four or so years. Thanks for everything you did, Vicky!
Credentials
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Scrum Product Owner Certified (SPOC)
Scrum.orgJul, 2020- Oct, 2024 -
The Fundamentals of Digital Marketing
Google Digital GarageJul, 2020- Oct, 2024 -
Leadership Launchpad
ILMOct, 2019- Oct, 2024 -
Totara Learn 10 Administrator Certification
Totara Learning SolutionsMar, 2018- Oct, 2024
Experience
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MaxOptra
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United Kingdom
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Software Development
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1 - 100 Employee
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Product Manager
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Dec 2021 - Present
Manage and deliver a roadmap of features and improvements for MaxOptra, a leading route optimisation cloud based SaaS software and Android and iOS mobile apps that supports over 650 SME customers worldwide. Key responsibilities include; acting as scrum product owner, writing functional specifications and maintaining the product backlog, roadmap, strategy and vision. Conducting competitor analysis and collecting customer feedback through surveys and workshops. Coordinating release management, providing regular stakeholder updates and facilitating team meetings and scrum ceremonies. Also, support marketing and sales initiatives and attend industry conferences. Show less
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Duradiamond Healthcare Ltd
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United Kingdom
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Wellness and Fitness Services
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1 - 100 Employee
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Product Owner
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Sep 2020 - Dec 2021
In the IT Product Team, I am responsible for supporting the change cycle of the bespoke cloud Healthcare platforms whilst working closely with the Product Manager in defining the vision of the platform products. Key responsibilities include; gathering and understanding requirements from stakeholders and change boards and translating into user stories and process flows. Producing and gathering feedback on wireframes and prototypes and co-ordinating post release support material. Working in an agile scrum team I collaborate closely with development and testing teams at all stages in the development lifecycle from discovery to delivery. This includes, research, design, estimation, stakeholder signoff and CAB approval for any new features and bugs. Currently, owning the modernisation project of the end user employee portal working with a third-party design and development agency. Using applications such as; Azure DevOps, Miro, Adobe XD, Balsamiq, Aha. Show less
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ProvisionPoint
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United Kingdom
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Software Development
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1 - 100 Employee
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Product Specialist
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Aug 2020 - Sep 2020
Working in the Product/Sales team demoing the SaaS Microsoft Provisioning product. During the short time, I configured and rolled out a new customer support system on Zoho. Working in the Product/Sales team demoing the SaaS Microsoft Provisioning product. During the short time, I configured and rolled out a new customer support system on Zoho.
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Thrive
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United Kingdom
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Software Development
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100 - 200 Employee
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Product Owner
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Jan 2020 - Jul 2020
In the Learning Experience Platform (LXP) Product team, I utilised user research, user stories with acceptance criteria and collaboration with UX designers and Developers to define features such as; admin interface enhancements, manager analytics, language support and events enhancements. Working in Agile team, managing roadmap and backlog prioritisation in Jira. Communicated regularly with all stakeholders updating on new releases and design concepts. In the Learning Experience Platform (LXP) Product team, I utilised user research, user stories with acceptance criteria and collaboration with UX designers and Developers to define features such as; admin interface enhancements, manager analytics, language support and events enhancements. Working in Agile team, managing roadmap and backlog prioritisation in Jira. Communicated regularly with all stakeholders updating on new releases and design concepts.
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Kineo
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United Kingdom
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E-Learning Providers
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100 - 200 Employee
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Senior Application Support Engineer
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Feb 2018 - Jan 2020
Led a new premium support service to provide dedicated technical support to a global client with highly customised Learning Management System (LMS) with integrated iOS application and API feeds. education.wella.com As the SME, I investigated, analysed and problem solved Jira support tickets that included; bug fixing, training and change requests. Gathered requirements and wrote specifications for change requests. Managed Developer resourcing and prioritisation and conducted QA testing. Ran weekly and monthly client meetings to provide progress updates. Collaborated with Product Development and Infrastructure teams at all project stages to ensure successful implementations. Transitioned new product feature releases to Client Services smoothly and collated documentation to maintain knowledge base. Included conducting and co-ordinating efficient downtime code promotions using GIT change control. Provided mentoring, training and line management for Application Engineers and Client Administrator teams. Show less
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Application Engineer
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Feb 2017 - Feb 2018
Provided responsive, expert technical support to over 100 client LMS systems whilst working within SLA requirements. This involved; investigation, problem solving, and QA testing on support tickets raised by clients. Engaging relevant stakeholders to escalate bug fix and development requests across Client Services and Platforms teams. Provided client training via webinars to meet client needs. Led and co-ordinated regular site update implementations, documentation and schedule. Show less
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Client Services Administrator
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Feb 2015 - Feb 2017
Supported client services team by; collating renewals, maintaining multiple CRM's, conducted weekly team meetings, produced forecasting reports, maintained domain renewals and other software license renewals. Provided invoicing and purchase order support for Operations team using SAP. Additional responsibilities included; in-house and client support for off-the-shelf LMS products including client training. I also launched new projects such as Application Support for Office 365 and supported roll out of new Project Management software, KeyedIn, for the company. Show less
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Kelway Law Estate Agents
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Hindhead, Surrey
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Property Manager
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Sep 2014 - Feb 2015
Responsible for; maintaining and coordinating two databases, dealing with incoming calls and enquiries, logging and following up incoming rent accounts, landlord payments and invoices, co-ordination of all maintenance issues with tenants, landlords and contractors, creating and co-ordination of contracts plus day to day viewings, diary management and filing. Responsible for; maintaining and coordinating two databases, dealing with incoming calls and enquiries, logging and following up incoming rent accounts, landlord payments and invoices, co-ordination of all maintenance issues with tenants, landlords and contractors, creating and co-ordination of contracts plus day to day viewings, diary management and filing.
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Prominence Property
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United Kingdom
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Real Estate
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1 - 100 Employee
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Assistant Property Manager
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Jul 2013 - Jul 2014
Responsible for; property viewings and follow up, processing tenants and guarantor applications, integration of new software, maintaining filing, diary management and dealing with incoming calls and enquiries from landlords, tenants and prospective tenants. Full time role during summer and continued part time during final year at University. Responsible for; property viewings and follow up, processing tenants and guarantor applications, integration of new software, maintaining filing, diary management and dealing with incoming calls and enquiries from landlords, tenants and prospective tenants. Full time role during summer and continued part time during final year at University.
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Southern Co-op
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United Kingdom
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Retail
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400 - 500 Employee
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Customer Service Assistant
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Oct 2011 - Jun 2013
Excellent customer service skills in a busy store, shift work doing early mornings and late nights working in a team of between 8 and 13 people. Roles include; operating tills, ensuring the store is tidy and restocking shelves. Excellent customer service skills in a busy store, shift work doing early mornings and late nights working in a team of between 8 and 13 people. Roles include; operating tills, ensuring the store is tidy and restocking shelves.
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Bushy Hill After School Club
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Guildford, United Kingdom
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Playworker
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May 2007 - Jun 2011
Engaging with parents and school children aged 4-11. Worked in small team and was responsible for supervising and engaging with 40 children in a variety of stimulating activities. Transferable skills gained such as multitasking, maintaining awareness and staying calm in stressful situations. Engaging with parents and school children aged 4-11. Worked in small team and was responsible for supervising and engaging with 40 children in a variety of stimulating activities. Transferable skills gained such as multitasking, maintaining awareness and staying calm in stressful situations.
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Education
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2011 - 2014
University of Sussex
Business and Management Studies Bsc, Business Administration and Management, General -
2009 - 2011
George Abbot Sixth Form
Community
