Experience

College of The Albemarle

• United States
• Higher Education
• 100 - 200 Employee

• Director

  • Feb 2022 - Present

  •Serve as the Quality Matters (QM) Coordinator.•Consult with faculty and staff on instructional design, gamification, and technology implementation surrounding teaching and learning. Assist faculty and staff infuse technology solutions to streamline processes. Implement Quality Matters (QM) standards along with other Instructional theories. Certified QM Peer Reviewer.•Provide Instructional Design expertise in reviewing and designing courses using Moodle for online and face-to-face courses (examples: COA 103 QMR - Quality Matters Resources; COA 104 - Distance Education Technologies).•Provide strategic and customized training support by planning, coordinating, scheduling, and teaching classes/workshops in one-on-one, instructor-led, and online learning environments to suit the needs of individuals and/or departments. Develop, evaluate, and assemble training materials and handouts.•Conduct assessments for professional development workshops using surveys, interviews, or participant evaluations; and provide data for analysis of effectiveness.•Research, analyze, and evaluate new technologies for potential application in instruction and arrange new technology demonstrations and workshops when applicable. Design and implement technology solutions to foster classroom interaction and collaboration.•Serve as Moodle Administrator assisting in the creation of semester and sandbox courses, and handling daily help desk support tickets regarding myCourses (Moodle), Mediasite, Respondus, Turnitin, Collaborate, and Zoom. Provide technical support for the Video Conferencing Equipment with the ability to troubleshoot audio and/or video problems.•Communicate technical information to campus users in non-technical, clear terms when providing support.•Assist the Director of Learning Commons with special projects, administrative support, and technical advice. Show less

• Adjunct Instructor

  • Oct 2017 - Present

  •Teaching the ACA 122 College Transfer Success course in an online environment using myCourses (Moodle).•Provide course design and structure suggestions to Program Coordinator when merited to ensure the course has consistent layout and design with all resources and assignments.

• Instructional Developer

  • Sep 2015 - Jan 2022

  •Serve as the Interim Director (November 2021-January 2022).•Serve as the Quality Matters (QM) Coordinator.•Consult with faculty and staff on instructional design, gamification, and technology implementation surrounding teaching and learning. Assist faculty and staff infuse technology solutions to streamline processes. Implement Quality Matters (QM) standards along with other Instructional theories. Certified QM Peer Reviewer.•Provide Instructional Design expertise in reviewing and designing courses using Moodle for online and face-to-face courses (examples: COA 103 QMR - Quality Matters Resources; COA 104 - Distance Education Technologies).•Provide strategic and customized training support by planning, coordinating, scheduling, and teaching classes/workshops in one-on-one, instructor-led, and online learning environments to suit the needs of individuals and/or departments. Develop, evaluate, and assemble training materials and handouts.•Conduct assessments for professional development workshops using surveys, interviews, or participant evaluations; and provide data for analysis of effectiveness.•Research, analyze, and evaluate new technologies for potential application in instruction and arrange new technology demonstrations and workshops when applicable. Design and implement technology solutions to foster classroom interaction and collaboration.•Serve as Moodle Administrator assisting in the creation of semester and sandbox courses, and handling daily help desk support tickets regarding myCourses (Moodle), Mediasite, Respondus, Turnitin, Collaborate, and Zoom. Provide technical support for the Video Conferencing Equipment with the ability to troubleshoot audio and/or video problems.•Communicate technical information to campus users in non-technical, clear terms when providing support.•Assist the Director of Distance Education with special projects, administrative support, and technical advice. Show less



Elizabeth City State University

• United States
• Higher Education
• 400 - 500 Employee

• Adjunct Faculty

  • Feb 2007 - Dec 2017

  •Taught the Introduction to Computer Instructional Technology course in both face-to-face and online formats (Spring 2007, Spring 2010, Fall 2010, Spring 2016, Fall 2017). The course provided pre-service teachers with an introduction to instructional use of technology in the classroom.

• Instructional Technology Specialist

  • Sep 2006 - Jul 2015

  •Consulted with faculty on instructional design, gamification, and technology implementation surrounding teaching and learning. Researched new technologies, designed, and implemented technology solutions to foster classroom collaboration. Helped faculty and staff infuse technology solutions to streamline processes.•Provided strategic and customized training support and special topics by planning, coordinating, scheduling, and teaching classes/workshops in one-on-one, instructor-led, and online learning environments to suit the needs of individuals and/or departments. Arranged and scheduled new technology demonstrations and workshops. Developed, evaluated, and assembled training materials and handouts. Conducted assessments for professional development workshops using surveys, interviews, or participant evaluations; and provided data for analysis of effectiveness. Developed, produced, and distributed training schedules online and in written form. Provided follow-up support and further training assessment to employees and students. •Designed and implemented resources to streamline processes or make more efficient:•Designed, developed, and maintained the IT Training Resource in Blackboard for a centralized location of various technologies used at the University, utilized by both students and employees.•Provided feedback to the Chief Information Officer and staff members regarding technology and training. •Responded and resolved daily help desk support requests by communicating technical information to campus users in non-technical, clear terms by providing support in training, guiding, and answering end-users with computer problems/questions for software/hardware issues.•Served on various committees. Show less

• Office Assistant/Helpdesk Operator

  • Aug 1998 - Aug 2006

  •Served as the Supervisor to the Work-Study students of approximately 20-35 to interview and schedule the computer labs per semester. Provided training and guidance to work-study students using Blackboard to learn the various IT processes and technologies. Developed, designed, and maintained the "Training Guide" course. Submitted timesheets and evaluation according to schedule. Assigned students to other departmental staff based on performance.•Served as the Help Desk Operator to provide support to end-users with computer problems/questions for software/hardware issues. •Designed, created, and maintained handbooks (Office Assistant & Scanning File Cabinet). Developed relevant curriculum and/or instructions that met the technical needs of faculty, staff, and students on using software and hardware. Designed and delivered both instruction-led workshops and online learning for the faculty, staff and students. Prepared ECSU staff to independently produce online learning that meets identified campus needs (SUG Guide using Blackboard). •Served as the Coordinator for reserving the departmental facilities without conflict including seven computer labs, lecture hall, conference room, student lounge, equipment, and software requests. •Maintained and shared a total of six Microsoft Outlook calendars with the Director and staff.•Served as the department secretary to provide clerical and technical support to the Director and staff such as oversaw and maintained departmental budget, arranged travel arrangements, established and maintained paper and electronic filing systems, and inventory supplies and equipment. Show less



U.S. Coast Guard

• Armed Forces
• 700 & Above Employee

• Office Automation Clerk

  • Jan 1990 - May 1998

  •Performed desktop publishing–composition, editing, and proofreading (brochures, flyers, forms, etc.). Operated printing post-production equipment. Assisted in printing technical publications. •Reorganized and maintained written and graphic material files. Established several paper and electronic filing systems. •Performed desktop publishing–composition, editing, and proofreading (brochures, flyers, forms, etc.). Operated printing post-production equipment. Assisted in printing technical publications. •Reorganized and maintained written and graphic material files. Established several paper and electronic filing systems.