Project Manager

• Oct 2018 - Present

Griffith University Work Integrated Learning Student

• Jul 2018 - Sep 2018

This position was a 13 week professional placement that forms part of my Master's Degree. The purpose of the placement is to provide an opportunity to apply academic learning, specifically project management, in a real-world public health setting. Assigned Project - to deliver a robust, evidence based customer engagement framework. * Utilized PRINCE2 project management to plan, manage and deliver a robust, evidence based customer engagement framework * Delivered a detailed project plan outlining the background/case for change, scope statements, key stakeholder analysis, detailed communications plan, risk assessment and mitigation strategies, detailed budget and Gantt chart ~ Recognized by Digital Engagement Director (project sponsor) for delivery of a high quality project plan * Performed a formal analysis of current key strategy documents and consultancy reports relevant to the project to inform project background and identify key barriers to successful engagement within the organization * Facilitated 2 stakeholder engagement workshops utilizing Design Thinking methodologies ~ Commended by workshop participants for facilitation skills and ability to not allow personal opinions to drive facilitation/outcomes of the workshop * Utilized Survey Monkey to develop and analyze survey results * Utilized customer journey mapping to understand tools required to support effective customer engagement * Performed a formal literature review utilizing purposive snowball methodology to develop a robust evidence base for customer engagement framework * Delivered a detailed customer engagement framework based upon an SBAR format * Delivered a closure report including a summary of the work completed, lessons learned and recommendations for future work to support knowledge sharing within the team * Supported other projects being managed by various Digital Engagement team members * Participated in Design Thinking methodology training workshop Show less