Experience

WIZ.AI

• Singapore
• IT Services and IT Consulting
• 100 - 200 Employee

• Solutions Architect

  • Jul 2023 - Present

  Our conversational AI solutions are powered by generative AI and are trained for specific business verticals and industries. They can automate customer engagement tasks, improve operational efficiency, and generate valuable insights from AI-driven analytics. By leveraging a massive dataset, copilot, and end-user feedback, our solutions help businesses make data-informed decisions that drive growth. Multilingual Automatic Speech Recognition, Speech to Text, Voice Analytics Solution, LLM-based Contact Center as a Service (CCaaS), Domain Knowledge LLM, Co-piloting LLM, Virtual Assistants, Sentiment Analysis, LLM tuning. - Build and maintain strong relationships with key stakeholders within client accounts. - Develop and execute strategic account plans that align with the client's business objectives. - Provide proactive support and guidance to clients, addressing any challenges or concerns. - The lifecycle consists of initializing a business use case, experimenting with simple data, evaluating and refining against a larger dataset, and deploying with improvements and further iterations. - Stay up to date on the latest AI technologies. (GPT-3, Llama2, BERT, LangChain, NLP, ASR, TTS, Fine-tuning, Vector databases, Prompt engineering, Semantic search, NVIDIA NeMo, PyTorch, TensorFlow) Show less



BIPO

• Singapore
• Human Resources Services
• 400 - 500 Employee

• Sales Engineer & Sales Enablement

  • Jun 2022 - Jun 2023

  BIPO, a company that values Belonging, Integrity, Professionalism, and Openness, developed three cloud-native platforms using agile methodology. 1/ The service platform is a microservices architecture that uses Vue.js, Spring Cloud, and Camunda to provide a variety of services. The platform uses MySQL and MongoDB for data persistence, Redis for caching, and RabbitMQ as a message queue for asynchronous communication and buffering. K8S is used for automated container deployment to enhance application elasticity and high availability. 2/ The BI platform uses Python and MySQL to collect, store, and analyze data. 3/ The HR SaaS platform uses .NET MVC, IIS, SQL Server, and React JS to manage employee data, including payroll, hiring, time & attendance, leave, claims, and performance reviews. It also provides a self-service portal for employees to view their own data and make changes. Responsibilities: - Closely collaborated with multiple teams including engineering, design, sales, customer success, support, and a set of diverse stakeholders around the world. - Gathered feedback from customers and alliance partners and filled the gaps that existed and communicated to technical and non-technical audiences. - Provided direct support to Sales, Customer Success, Product Development, and Customer Support teams. - Developed tailored campaign messaging and a communications strategy to articulate a compelling proposition in client-facing deliverables. - Identified, developed and implemented innovative approaches to pursuit management. Drive adoption of strategies across the firm. - Produced all sales materials, sales enablement program, demo scripts and RFP database. - Served as technical subject matter expert for customers, and internal teams on all aspects of sales cycle. - Implemented and documented solutions for integrating with other SaaS platforms. - Drove incremental pipeline activity from customer product usage. Show less



Alibaba Group

• China
• Software Development
• 700 & Above Employee

• Enterprise OA HRIS (Lazada Group)

  • Jan 2021 - Apr 2022

  Lead a team of product analysts to bridge the gap between Lazada and Alibaba technology solutions. Assessed Lazada's current state, understood its system landscape, end-to-end business processes, and overall corporate strategies. Partnered with other business leaders to understand how to better support their operations. Defined the future vision from an operational, organizational, and technological perspective. Led key initiatives to execute on the tech roadmap. Designed integration strategies and architecture required to implement custom solutions using best practices in Cloud, including Alicloud, HBase, Pandora Boot, HSF, Alibaba Sentinel, and ApsaraDB (Redis enhanced). Responsible for finance, HR, compliance, and legal related technology. Show less

• Head of Fulfilment Product (Lazada Group)

  • Jan 2019 - Dec 2020

  - Led a team of 6 product managers in developing and managing the fulfilment platform.- Collaborated with cross-functional stakeholders from engineering, business, and operations teams to define and implement product requirements.- Managed the portfolio of fulfilment products, including Warehouse Management System (20+ warehouses across SEA), Warehouse Workforce Management System, Reverse Logistics for return volumes, Fulfilment by LAZADA Seller Central, Supply Chain Planning, 3PL Billing, Shipping Fee (rates on cost & revenue).- Launched Youpik, a social commerce platform in Thailand.- Launched LazMart, an online supermarket in Thailand and the Philippines.- Launched Workforce Management in SEA fulfilment centres to improve labour productivity.- Led a project to enable multi-channel fulfilment through LP (Lazada Partners). Show less

• HCM Product Manager (Alibaba Group)

  • Nov 2016 - Jan 2019

  - Led and executed the commercialization of Alibaba's workforce platform, a suite of modules that support the employee lifecycle, from recruitment to retirement.- Managed and reiterated a shared vision between Alibaba and M&A firms.- Refined the core HRIS platform capabilities to help Alibaba Economy streamline global HR processes.- Acted as both product owner and scrum master.- Worked across departments to collaborate with business managers, user experience designers, systems architects, engineering delivery teams, product designers, QA, and operations teams.- Led the GDPR readiness initiative.Accomplishments:- Successfully launched the workforce platform, which is now used by over 10,000 employees at LAZADA and other Alibaba acquisitions.- Successfully led the GDPR readiness initiative, which ensured that Alibaba was compliant with the new regulations. Show less



Blackstone

• United States
• Financial Services
• 700 & Above Employee

• Software Engineer

  • Mar 2010 - Oct 2016

  - Provided primary oversight of business applications (Taleo, Workday HCM, SAP SuccessFactors, ADP GlobalView, SAP FICO), including active management of product maintenance cycles, implementation of new capabilities, and resolution of issues. - Responsible for technology infrastructures to support the entire user community and other stakeholders across the firm for all activities related to the employee life cycle. - Used a variety of database technologies, including .net framework, MVC, n-tier, IIS, Microsoft SQL server, SSIS, ETL, Reporting Services, and Oracle, to design, develop, and maintain databases for a variety of applications. Show less



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Business Intelligence Developer

  • Sep 2007 - Mar 2010

  - ERP: provided for the timely delivery and management of the necessary tools and services that related to provisioning & de-provisioning to all Ernst & Young Americas people throughout their tenure with the firm, through a streamlined, flexible and cost-effective method. - SMS Remote Install: designed and built a Microsoft Systems Management Server (SMS) add-on tool, a software solution that allows SMS system to distribute application from a portable web URL. - Tech resource data warehouse: a data warehouse that consolidated data from various sources around the firm. Database size up to 5gb. MS SQL server, MySQL, DTS, ODBC, OLE DB. Show less



Northrop Grumman

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Software Engineer, IT Security & Infrastructure

  • Apr 2005 - Sep 2007

  - Developed and led multiple high-profile government projects. - Interacted with government tech leads and customers to provide technical solutions to improve business processes. - Gathered requirements, created project timelines, tracked progress, analyzed data, designed solutions, coded software, and conducted quality checks. - Maintained and applied DISA (Defense Information Systems Agency) security settings. - Used the following programming languages and technologies: ASP.net (C#/VB/Entity Framework), Java, Web Services, WSDL, XSD, SQL, XML, XSLT, and Oracle 9i, 10g. Security Clearance: - US Department of Defense (Secret Level), expired 2016. Show less



Zorona.com

• Technology, Information and Internet

• Software Engineer

  • May 2000 - May 2002

  - Developed and maintained a web portal Zorona.com that attracted over 10,000,000 visits per month. - Led the development of the FileActive framework, a SaaS product that had similar features from SAP SuccessFactors Performance and Goals, Microsoft SharePoint and SAP Jam. - Collaborated with a team of engineers to develop the framework using PostgreSQL, Apache HTTP Server, Apache Tomcat, PHP, JavaScript, Flash, and CSS framework. - Successfully launched the FileActive framework on time and within budget. - Attracted the attention of Yahoo!, who considered acquiring the company. Show less