Experience

Delos S.A.

• Greece
• Wholesale
• 1 - 100 Employee

• Sales Manager

  • May 2021 - Present

  Having the responsibility to operate the Sales and Sales Support Divisions

• Customer Service Manager

  • May 2016 - May 2021

  Having the responsibility to operate of the following services structures:A. CUSTOMERS & CONSUMERS SERVICES-CRM management for 2.500 points of sales-Complaint handling from customers & consumers-Customer service KPI'sB. ORDERS ADMINISTRATION- Management of Wireless Orders Application- B2B orders management- EDI- Nationwide data management on visits of 22 salesmen - Products discounts management- Exports management- Commercial reportingC. CREDIT CONTROL-Orders suspend and release management-Control credit limits-Management credit types-Control customers discountsD. DISTRIBUTION MANAGEMENT- Budget control- ABC analysis- 3PL Partner’s control- Reverse Logistics- Logistics KPI's



VF Corporation

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Customer Service & Sales Administration Director

  • Oct 2004 - Apr 2016

  Having the responsibility to operate of the following support structures:A. DATA ANALYSIS • Sales Analysis & Reporting• Data Mining• Commercial KPI’s• Forecasting• Budget Control• P&L• Cost to Sell Analysis• On demand reportsB. SUPPLY CHAIN MANAGEMENT• Annual budget management• Imports management from Belgium, Czech Republic, UK• Internal distribution management• 3PL Partner’s control• Suppliers management• Reverse Logistics• Exports management• Logistics KPI's trackingC. CUSTOMER SERVICE• Order Management• Complaint handling• CRM



Minerva SA Edible Oils & Food Enterprises

• Greece
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Commercial Support Manager

  • Sep 1998 - Sep 2004

  Having the responsibility to operate the Commercial Support Division with main objects of engagement:A. MANAGEMENT INFORMATION SYSTEM• Development & Management of MIS system using DB2 and BUSINESS OBJECT• Statistical support of the entire company-on Sales, Marketing, Trade Marketing, Credit Control and Distribution• Reporting / recommendations to the administration of the company on certain KPI's evolutionB. CUSTOMER SERVICE• Support of all accounts in accordance with standard procedures CRM• Development & Management of Wireless Orders Application• Nationwide data management on visits of 27 salesmen from 2.200 Points of Sales and of 35 Special Agents.• Third Party Logistics control• Monitoring KPI's supply chain



Training Center Manola

• Head of Administration Division

  • Sep 1996 - Aug 1998

  • Establishment, organization and certification by Ministry of Labour of Training Centre MANOLA.• Coordination and support to the process of submission and implementation of vocational training in the areas of Finance and Administration, Information Technology, Energy, Health and Safety. • Establishment, organization and certification by Ministry of Labour of Training Centre MANOLA.• Coordination and support to the process of submission and implementation of vocational training in the areas of Finance and Administration, Information Technology, Energy, Health and Safety.