Experience

ReVision Energy

• United States
• Solar Electric Power Generation
• 100 - 200 Employee

• Operations Facilitator

  • Feb 2023 - Present

• Operations Coordinator

  • Sep 2021 - Feb 2023



Vertex Pharmaceuticals

• United States
• Biotechnology Research
• 700 & Above Employee

• Patient Enrollment Associate

  • Apr 2021 - Aug 2021

  Boston, Massachusetts, United States



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Senior Manager of Rooms Operations at Boston Marriott Long Wharf

  • Jun 2018 - Apr 2021

  Greater Boston Area Lead high power team of 45+ associates (5 managers)- drive interdepartmental collaboration to increase employee engagement, achieve guest metrics, and financial goals Improved guest Intent to Recommend 6% YOY while realizing 5.2% productivity savings Creation of Guest Experience Supervisor role- Created a customized job description, and hired an individual whose focus is geared towards pre-arrival planning. This position is now being adopted in multiple hotels within Boston. In… Show more Lead high power team of 45+ associates (5 managers)- drive interdepartmental collaboration to increase employee engagement, achieve guest metrics, and financial goals Improved guest Intent to Recommend 6% YOY while realizing 5.2% productivity savings Creation of Guest Experience Supervisor role- Created a customized job description, and hired an individual whose focus is geared towards pre-arrival planning. This position is now being adopted in multiple hotels within Boston. In 6 months this role has provided additional incremental revenue for the hotel, and has helped to drive our Elite Appreciation score 1.6%. Deliver 278% YOY improvement in upgrade program Hotel’s CRM (Salesforce) expert: driving our understanding of guest profile Drive rollout of Marriott’s revamped loyalty program, mobile-key initiative, and hotel renovation projects

• Front Desk Manager

  • Jun 2016 - Jun 2018

  Boston Marriott Copley Place Create forecasting models to implement new scheduling strategy- improved productivity 3.4% YOY & decreased negative Guest Satisfaction “wait time” verbatim by 40% Leader of Associate Relations Committee: implement sustainable initiatives within entire hotel •Coordinate with Back Bay Association to maintain vegetation in public spaces. •Drive associate awareness towards energy and recycling goals. Responsible for weekly scheduling (surplus of 1500hrs/week)… Show more Create forecasting models to implement new scheduling strategy- improved productivity 3.4% YOY & decreased negative Guest Satisfaction “wait time” verbatim by 40% Leader of Associate Relations Committee: implement sustainable initiatives within entire hotel •Coordinate with Back Bay Association to maintain vegetation in public spaces. •Drive associate awareness towards energy and recycling goals. Responsible for weekly scheduling (surplus of 1500hrs/week). Implement new scheduling strategy to improve productivity (3.5% improvement YOY). Create an engaging work environment (associate engagement increased 11 points YOY). Problem Resolution Team Leader: Problems experienced score down 3% YOY



Exploring

• Travel

  • Oct 2015 - Apr 2016

  Twice around the world: -Seven Countries in six months: -South Africa, Zimbabwe, Australia, New Zealand, Indonesia, Cambodia, & Thailand



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Mar 2014 - Sep 2015

  Boston Marriott Peabody -Department Head: responsible for leading all front office operations (At Your Service, Front Desk, Concierge, etc.). -Breakthrough Leadership Property Champion -Mobile App property coach -Associate Relations Committee member -Lead team through complete room renovation with minimal impact to guest satisfaction

• Front Desk Supervisor

  • Jan 2013 - Mar 2014

  Boston Marriott Peabody -Breakthrough Leadership Champion •drive hotel overall satisfaction through entire hotel engagement -Gift Shop Manager -Train and develop front office "hosts" -Task Force: Marriott Long Wharf, Boston Marriott Cambridge, Newport Marriott

• Guest Service Representative

  • Sep 2011 - Dec 2012

  Boston Marriott Peabody Learning the ins and outs of the hotel business, and what makes Marriott one of the most successful hotel companies in the world. Creating a personalized experience designed to go above and beyond each guest's expectations. -BLT (breakthrough leadership (Co-Champion) -Gift Shop manager • Increased Sales 8% (YOY), Increased Profit 19% (YOY) -Cross Trained: • restaurant server, banquet server, houseman, engineering, housekeeper, concierge, host



Pepperberg Lab

• Lab Manager

  • Jun 2011 - Oct 2011

  Waltham -Schedule & conduct experiments -Direct Small team (4-6) lab assistants on a daily basis -Maintain upkeep of lab & order supplies

• Lab Assistant

  • May 2010 - Jun 2011

  Brandeis University -Work with African Grey Parrots in an attempt to better understand animal intelligence -Conduct experiments and train the parrots in various causal, spatial, and verbal tasks