Chief Information Officer, Information Security Officer

• Oct 2021 - Present

Currently, I am working as a Chief Information Officer (CIO), Information Security Officer at Jefferson County Health Center, where I spearhead the planning, governance, management, implementation, support, and maintenance of the organization’s information systems and technology. I serve as a strategic member of the leadership team to support secure transformation of hospital resources, improve clinical informatics, and make the hospital a premier destination for high-quality, patient-centered care.I manage a team of 20 direct and indirect reports. I play an instrumental role in driving digital transformation, streamlining clinical information systems, enhancing cybersecurity posture, and ensuring maximum compliance with HIPAA and PCI-DSS by developing and implementing policies and strategic roadmaps.Highlights of accomplishment in this role include:• I played an integral role in establishing proactive risk management by implementing a virtual Security Operations Center (vSOC) with a budget of $307k. I reclaimed 8% of IST Department salaries with a robust cybersecurity program from the implementation of a vSOC.• I utilized analytical and critical thinking skills while reassessing hospital contracts and IST department budgets to identify and eliminate wasteful spending and refocus on hospital goals, patient care initiatives, and risk reduction; successfully saved capital budget by 18% and operating budget by 3%. I minimized spending on desktop and laptop hardware by 60% through analyzing Dell|EMC and Lenovo contracts and aligning equipment purchase with organization needs.• I reduced FY2023 budget by 30% whilst maintaining strategic carrying capacity.• I achieved and maintained 99.999% information systems uptime by supervising runaway spending to repair critical infrastructure.• I enhanced workstation refresh rates to outpace hardware depreciation, as well as increased energy efficiency by more than 80%.

Chief Information Officer / Director of Information Technology

• Aug 2012 - Sep 2021

I single-handedly managed operations of IT and EMR teams across six affiliated sites as a federally-qualified health center (FQHC). I directed all aspects of multiple projects with multimillion-dollar budgets, from conception to completion and final delivery, whilst staying within budgets and stringent deadlines.I identified and evaluated long-term systems needs and conceptualized appropriate business plans accordingly. I directed cross-functional teams, including multi-level services, clinical information systems, systems administration, and networking support. I aligned document sharing, project management, and physical and cybersecurity programs with regulatory compliance. I administered seven direct reports. I formulated and implemented $2 million operating budget to support the smooth workflow of technical operations.Highlights of accomplishments in these roles include:• I generated an incremental revenue of $20 million over two years by leading dark fiber project worth $350k; implementing WAN enhancements for site expansion to include primacy care, dental, and pediatrics clinics.• I initiated and incorporated procedural changes with HCI and cloud technologies, as well as introduced comprehensive monitoring suite, which resulted in optimizing network performance and increasing availability to more than 99.999%.• I amplified patient visits in 2020 by 10% through mobilizing over 75% of Philadelphia FIGHT's workforce in less than two weeks in response to the COVID-19 pandemic.• I played a key role in saving more than $10k on an annual basis by organizing incidents and service requests, and tracking department efficacy through open-source ITSM.• I led the integration of a comprehensive Physical Access Control (PAC) and timecard system with a budget of $200k, which resulted in aligning security with attendance and eliminating wage theft.• I achieved and maintained 98% customer satisfaction rates and reduced incident resolution from 2 weeks to 4 hours.

Manager of Desktop Services

• Mar 2010 - Jul 2012

In this role, I managed company support services, including all levels of desktop and software support, system administration, and data collection. Led teams on overseeing and troubleshooting Windows, Apple, and Linux systems. I enhanced technical knowledge and productivity of teams by providing robust training and leadership support.Highlights of accomplishments in these roles include:• I identified and resolved real and perceived desktop support shortfalls by building documentation and CMDB systems, which resulted in augmenting efficiency and client satisfaction.• I slashed onboarding costs by leveraging open source CMDB tools.

Project Manager, Clinical Systems Analyst

• Feb 2008 - Aug 2009

Project Manager, Training Specialist, Clinical Systems/Infrastructure Analyst

• Mar 2004 - Nov 2007