Experience

Tactical Engineering and Analysis, Inc.
• United States
• Defense and Space Manufacturing
• 100 - 200 Employee
• Communication Specialist

  • Nov 2018 - Present

Epsilon Systems Solutions, Inc.
• United States
• Defense and Space Manufacturing
• 400 - 500 Employee
• Engineering Technician

  • Oct 2017 - Oct 2018


US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Electronics Technican

  • Mar 2008 - Sep 2017

  A professional in the United States Navy with 9+ years of experience as an Electronics Technician who understands the importance of technical support (Customer assistance) thorough my years as a technician. Experience in working with and training a diverse workforce and various economic backgrounds. Providing technical customer service on Direct Altitude and Identification Readout, Enhanced Terminal Voice System, CM-200 communication radios and performing troubleshooting maintenance, validation and repair. Highly knowledgeable and trained as an electronics technician. Show less

• Assistant Manager

  • May 2012 - Jun 2017

  Outlined and drafted trouble call instructions increasing customer satisfaction and decreasing open trouble tickets to less than 1%. Launched test equipment email notifications and designed Microsoft Access spreadsheet increasing overall readiness to 98% from 63% in 4 months. Trained 17 employees in troubleshooting and repair of Tactical Data Link systems resulting in 100% passing rate on technician knowledge tests.

• Supply and Logistics Manager

  • Feb 2014 - Feb 2017

  Expedited research and procurement of necessary parts to repair mission critical equipment resulting in 100% pass rate during major facility FAA inspections. Managed 144,000 U.S.D budget with maintaining a Microsoft Excel spreadsheet of all repair parts on hand, decreasing overspending by 50,000 U.S.D. Integrated new Hazmat return and purchase system as part of new OSHA regulations regarding MSDS/SDS and reducing expired hazmat to 0%.