Alexandra S.

Client Relationship Manager at Unlimit
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Contact Information
us****@****om
(386) 825-5501
Location
Limassol, Cyprus, CY

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Bio

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Credentials

  • First Certificate in English
    British Council
    Jan, 2008
    - Nov, 2024

Experience

  • Unlimit
    • United Kingdom
    • Financial Services
    • 200 - 300 Employee
    • Client Relationship Manager
      • May 2023 - Present

      Client onboarding: Understand the financial needs, goals, and preferences of prospective clients. Evaluate the risk associated with the client's business. Account Opening: Collect and review all required documentation, ensuring it meets regulatory requirements. Relationship Management: Maintain open lines of communication with clients to ensure their needs are continuously met. Address any client concerns, issues, or disputes promptly and effectively. Client onboarding: Understand the financial needs, goals, and preferences of prospective clients. Evaluate the risk associated with the client's business. Account Opening: Collect and review all required documentation, ensuring it meets regulatory requirements. Relationship Management: Maintain open lines of communication with clients to ensure their needs are continuously met. Address any client concerns, issues, or disputes promptly and effectively.

  • HSBC
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Account opening officer
      • Sep 2018 - May 2023

      I was in charge of clients' due diligence. On a daily basis, I worked with PoAs, articles of association, identification docs, and signature mandates. Additionally, I acted as a department's business continuity coordinator (80 people).

    • Customer Service Manager
      • Jul 2015 - Sep 2018

      Support of clients' operations using remote channels (phone, e-mail, internet banking). Consulting for corporate clients on a wide range of bank products, including account opening and maintenance, customer files update, ruble and foreign currency transactions, currency control, internet banking, cash and settlement services.

  • RBS International
    • Jersey
    • Banking
    • 700 & Above Employee
    • Front Desk Officer
      • Jun 2013 - Jul 2015

      Front-end work with clients. Consulting on bank's requirements, payment instructions' check, work with card products, filling in docs for account opening. Incoming paper docs workflow distribution, verification of authenticity and processing. A user of a remote banking system. Preparation of references and statements for clients Front-end work with clients. Consulting on bank's requirements, payment instructions' check, work with card products, filling in docs for account opening. Incoming paper docs workflow distribution, verification of authenticity and processing. A user of a remote banking system. Preparation of references and statements for clients

Education

  • Moscow State University
    Bachelor's degree, Asian and African studies, Vietnamese filology
    2008 - 2013
  • Hanoi University
    Vietnamese Language for foreigners
    2011 - 2012

Community

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