Experience

SKYE Suites

• Australia
• Hospitality
• 1 - 100 Employee

• Head of Hotels Australasia

  • Oct 2020 - Present



Lendlease

• Australia
• Real Estate
• 700 & Above Employee

• National Operations Manager - Product and Service

  • Jul 2019 - Oct 2020

  Once the premium portfolio was established, I was tasked with leading customer-centric strategy across the entire Lendlease portfolio of 72 retirement villages. A key focus in the role has been building team capability in customer-service and strengthening the brand experience. I am excited to be leading a transformation in the way that the organisation approaches its customer experience for all 73 villages in the portfolio.Responsibilities include: Reviewing insights, Setting strategic direction, scoping and prioritising projects, gaining stakeholder buy-in, leading implementation and tracking performance.

• Regional General Manager Premium Portfolio

  • Feb 2016 - Jul 2019

  Recruited to manage a major strategic play to establish and develop Lendlease's premium retirement living portfolio. In this role I was accountable for the development of a newly acquired portfolio of 8 properties across NSW and Victoria, targeting discerning baby boomers. Leading a team of 12, strategic priorities included establishing the brand and operations, re-launching properties and meeting sales targets.Highlights in the role included the development and launch of the ‘Ardency’ brand, which included major refurbishment and re-branding projects, the introduction of lifestyle food and beverage facilities shared with the wider community, and transforming the teams approach to customer experience.



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• General Manager

  • Apr 2014 - Feb 2016

  The Crowne Plaza Coogee Beach is a premium hotel with 209 rooms, 10 function rooms and speciality drinks and dining venues. I was tasked with maintaining strong operations and improving the performance of the Food and Beverage facilities within the hotel.Highlights included a branding refresh, development of the functions business and repositioning and refurbishing the external bar into a successful beach bar and restaurant.

• General Manager

  • Oct 2012 - Apr 2014

  The Crowne Plaza Port Moresby is a corporate hotel with 157 rooms, 2 bars, 7 function rooms (including one for up to 350) and a signature restaurant. Its hospitality venues are popular among locals, local embassies and businesses.With a staff that was 91% local, a real highlight in this role was driving a focus on training and development, which included the launch of a local training academy and building new revenue platforms.

• General Manager

  • Feb 2011 - Sep 2012

  IHG’s Gagudju Lodge in Kakadu National Park is an eco-accredited business with a mix of accommodation including camping, cabins, retail and a tour desk with turnover of $10M per year. A key challenge for the business was the decline of overnight visitation with many visitors trending toward day trips from Darwin. Major highlights in this role included working with local stakeholders to develop new tour opportunities that increased overnight stays and delivered strong profit. I also built an award winning indigenous employment program and was proud to promote a number of indigenous staff into key management roles.

• Hotel Manager

  • Jun 2009 - Feb 2011

  This was an exciting opportunity to drive performance in a seasonal business, leveraging both tourism and local mining operations. A key highlight was being Number 1 performer in the Asia/Australia region 2009/10



Amora Beach Resort

• Phuket, Thailand

• General Manager

  • Oct 2007 - Jun 2009



Amora Hotel Jamison Sydney

• Australia
• Hospitality
• 1 - 100 Employee

• Executive Assistant Manager

  • 2005 - 2007