Experience

ESSSuper

• Australia
• Financial Services
• 100 - 200 Employee

• Senior Infrastructure Engineer

  • May 2019 - Present



Neptune Managed Services

• Melbourne, Australia

• System Administrator

  • Feb 2019 - May 2019



Bapcor Limited

• Australia
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Systems Administrator

  • Aug 2018 - Jan 2019

  Bapcor Limited is Australasia's leading provider of automotive aftermarket parts, accessories, automotive equipment and services. Currently employs over 4,100 team members in more than 800 locations across Australia, New Zealand and Thailand. Key Responsibilities: Administration and maintenance of systems and provide a high level of availability (Patching, Group Policy, Networking, RDS, Citrix, VMWare) Provide technical support to the IT Service Desk team members Generate and update operational documentation for both Infrastructure and Service Desk teams Actively participated in designing and deploying IT projects Key Achievement: Developed a HP Thin Client deployment package, using HP EasyShell and HP Device Manager to 2 new stores in Thailand. Development and testing of package completed in a week. Deployment was 100% successful and completed in 2 days. Prepared and implemented an internal and external facing content management system. Liaison with vendor to deliver an environment with specification provided. Assisted in the deployment and testing over the 3 weeks period. Go-Live was 100% successful and completed by the due date. Designed and executed the migration 60 VMs from aging infrastructure to a new VMware Hyperconverged Infrastructure. Utilised a method of storage VMotion from the current SAN storage to the HCI’s vSAN, which enabled the migration of all VMs within 2 weeks without any outages to the business.



ESSSuper

• Australia
• Financial Services
• 100 - 200 Employee

• Senior Applications Systems Analyst

  • Jun 2018 - Jul 2018

  Key Responsibilities: Provide technical support to ESSSuper Staff and Service Desk Administration and maintenance of ESSuper’s Infrastructure and Application Generate and update Support Operational Documentation as needed Support the key senior project developers and implementers Key Achievement: Analysed Citrix and VMware infrastructure within 3 days. Incorporating previous skill and knowledge to provide competent support within the IT team. Develop Installation Script to push out Citrix Receiver upgrade via SCCM. Deploy to 100+ Endpoints overnight so the entire office is on the same version.



Toll Group

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Wintel Enterprise System Engineer

  • Jul 2011 - Mar 2018

  Key Responsibilities:Actively participated in Designing and Deploying IT projects.Generate and updated Support Operational Documentation for Wintel Enterprise team and Operation Bridge.Provided technical support to Toll Group IT Operation Bridge and Service Desk.Administration and maintenance of Toll Group IT Data Centres Infrastructure.Provided out of hours support of Toll Group IT Data Centres Infrastructure.Key Achievement:Prepared and established an integration project for Toll’s USA sites into Toll Group IT network. Developed and deployed Domain Controllers, File & Print Servers and DHCP scope over 5 sites remotely. Coordination with on-site field technicians to complete the amalgamation over 3 weeks.Aided in a Risk Assessments project to identify key performance issues with the current Lync 2013 environment. Implementing crucial changes identified which helped reduce the key health indicator alerts by 80%.Facilitated in an integration project of Optus Video Conferencing services with Lync 2013 environment. Optus Video Conferencing services provided a larger capacity and the integration allows current Lync users to utilise this service.Assisted in a POC project migrating 200 users from Exchange 2007 to Exchange 2013, with a further 500 users added on success. Established standard operation processes for the Service Desk, Operation Bridge and Wintel Enterprise teams.

• 2nd Level System Engineer

  • Dec 2006 - Jul 2011

  Key Responsibilities:Actively participated in Designing and Deploying IT projects.Generate and updated operation support documentation.Provided 2nd level technical support to Toll GIS Service Desk.Administration and maintenance of Toll GIS Data Centres and Branch Infrastructure.Provided out of hours support of Toll GIS Data Centres and Branch Infrastructure.Key Achievement:Played a part in a major project migrating 25,000+ mailboxes from an unsupported Exchange 5.5 onto a newly developed Exchange 2007 platform. Project was successfully completed within 1 month period without any major disruption to business’s email communication.Participated in a refresh project to convert aging data centre’s physical server to virtual machines onto new VMware environment. On completion it had reduced the power consumption by 40% and free up space for further expansion of the VMware environment.Engaged in a relocation project of newly acquired Sydney base company with 61 core servers, to be physically transported to Toll’s Data Centre. Incorporated each server into the data centre’s backup and monitoring service over the weekend, where all servers were operational by Monday.Ongoing projects to uplift aging File and Print servers for branch sites throughout Toll. Developed a process to help reduce the cutover outage time from 8-12 hours to 2-3 hours.



Civilutions Pty Ltd

• Melbourne, Australia

• Windows / Network Administrator & CAD Draftperson

  • 1997 - 2006

  Key Responsibilities: Organisation Development and Change Administration of a Microsoft Standard Operating Environment Desktop Support and Technical Service Training and Development Provide CAD Drafting Support Selective Key Achievements: Migrated from Microsoft NT Domain to a Microsoft 2003 Domain. This included the setup of AD, WINS, DHCP and Microsoft Exchange 2003. A rollout of new servers was implemented during this migration (2004) Plan and co-ordinated the relocation of the company’s IT structure to the new premise. Included an upgrade of switches to provide a faster and more stable network environment (2003)



Startek Pty Ltd

• Melbourne, Australia

• Windows / Network Administrator & CAD Draftperson

  • 1993 - 1997

  Key Responsibilities: Technical IT Support to Clientele Project management Administration of a Novell LAN & Microsoft SOE Training and Development Provide Professional CAD Drafting Selective Key Achievements: Piller Australia Pty Ltd: Instigated an upgrade of hardware for both the Novell 3.11 server and Microsoft OS workstation. Implemented DR plan which includes a DAT tape system and Novell backup software. Provided a dialup RAS solution for the Account and Maintenance staff. Shell Pty Ltd: Provided a drafting service for both the Geelong Refinery and Newport Terminal. This included the following disciplines: - Drainage layout presentation plan of the Geelong Refinery - Firepost Layout plan of the Geelong Refinery and Newport Terminal for emergency procedures - Fill Hall Equipment layout plan of Newport Terminal