Experience

PT. Teknologi Komunikasi Digital Indonesia

• Indonesia
• Telecommunications
• 1 - 100 Employee

• IT Support Specialist

  • Jan 2023 - Present

  Key Responsibilities: - Communicated with clients to understand their integration requirements and collaborated with the development team to establish connections with our server. - Resolved issues reported by clients promptly and efficiently, ensuring customer satisfaction. - Generated weekly reports from the dashboard, providing clients with updated data for their review. - Prepared monthly reports for billing purposes, ensuring accurate and timely invoicing for the finance department. - Participated in meetings with clients to address issues, discuss improvements, and provide support as needed. Show less



PT Sat Nusapersada Tbk (PTSN)

• Indonesia
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• IT Support Technician

  • Jun 2021 - Mar 2023

  Key Responsibilities: - Take ownership of the IT operations in the main and subsidiary company areas. - Supervise and manage the daily IT operations to ensure efficient functioning. - Regularly check and manage server storage to maintain optimal performance and data integrity. - Prepare monthly KPI reports, analyzing key metrics and presenting them to management. - Utilize troubleshooting skills to identify and diagnose hardware and system problems. - Resolve hardware and system issues promptly and effectively to minimize downtime. - Ensure the network, including Wi-Fi and LAN, is running smoothly and address any issues that arise. - Prepare meeting rooms for both online and offline meetings, ensuring all necessary equipment is set up and ready for use. Show less



PT. Sinindo Global Ekpress

• Batam, Riau Islands, Indonesia

• Shipping Officer

  • Mar 2019 - Sep 2019

  Key Responsibilities: - Providing customer service management and support in shipping operations. - Handling customer inquiries and resolving problems promptly and effectively. - Demonstrating excellent problem-solving skills to address customer concerns. - Ensuring smooth and efficient shipping processes. - Providing timely and accurate information to customers regarding shipping status and updates. Key Responsibilities: - Providing customer service management and support in shipping operations. - Handling customer inquiries and resolving problems promptly and effectively. - Demonstrating excellent problem-solving skills to address customer concerns. - Ensuring smooth and efficient shipping processes. - Providing timely and accurate information to customers regarding shipping status and updates.