Experience

BOMA Raleigh-Durham

• United States
• Real Estate
• 1 - 100 Employee

• Account Executive

  • Feb 2020 - Present



Bull City Eatery Food Truck

• Owner

  • Oct 2020 - Present



Bull City Inflatables LLC

• Owner

  • Jul 2015 - Present



Sorenson Communications

• United States
• Telecommunications
• 700 & Above Employee

• Operations Manager

  • Oct 2006 - Mar 2017

  • Management of facility and operational resources and 50+ employee assignments and assumption processes in a national call center environment.• Assist in Team management of hiring, training and performance evaluations of employees.• Strong ability to multi-task and remain organized in stressful environments.• Assist in development and management of new departmental procedures to create efficiencies, and streamline processes for call productivity. • Proven record of Executing and delivering data management activities, reporting and auditing by deadlines, daily, weekly and monthly.• Coordinate, plan and execute company trainings, HR benefits, profit sharing, HR procedures and operational processes.• Conduct training of the unit personnel to develop knowledge and understanding of proper operations, human resources and benefits, employee resolutions and performance.• Conduct, troubleshoot and implement innovative processes for streamlining and standardizing operational reporting, data systems, projects and provide analytical presentations of findings regionally and nationally.



Pearson VUE

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Scheduling Coordinator

  • Dec 2002 - Aug 2006

  • Management of resources and scheduling of over 200 testing sites and their staff across the US and Canada. Coordinating testing events, management of testing materials and logistics of ADA requirements.• Troubleshoot department problems by adding a historical perspective to the current problems and in maintaining continuity between the shifts by communicating the status of operations.• Provides office, project management, recruitment and data analysis support to upper management.• Write and deliver presentations to staff managers and/or corporate personnel regarding operational policies and practices.• Demonstrated ability to produce high quality work, handle competing priorities and eye for details. Analyzes trends at each office location in turnover, hiring, promotions, separations, and grievances to determine support or action needed to adjust unfavorable trends.• Ability to independently troubleshoot, prioritize and handle multiple tasks from various executives with internal and external Departments.