Experience

Mobile Heartbeat

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Cloud Services

  • Jun 2021 - Present



Fidelity National Financial

• Financial Services
• 700 & Above Employee

• Senior Solutions Architect

  • Aug 2020 - Jun 2021

  CRM Business Group

• Senior DevOps/SRE Technologist

  • Aug 2018 - Aug 2020

  • Datacenter->Cloud Migration mainstreaming for select Applications including: o RACI Definitions o ITIL process assessment/implementation o Infrastructure Normalization/Improvement o Database Normalization/Improvement o Defining/Measuring KPIs/SLIs • Application-level (PaaS) SRE monitoring/automation via: o Azure Monitor  Azure Application Insights  Azure Log Analytics  Azure Container Insights  Azure VM… Show more • Datacenter->Cloud Migration mainstreaming for select Applications including: o RACI Definitions o ITIL process assessment/implementation o Infrastructure Normalization/Improvement o Database Normalization/Improvement o Defining/Measuring KPIs/SLIs • Application-level (PaaS) SRE monitoring/automation via: o Azure Monitor  Azure Application Insights  Azure Log Analytics  Azure Container Insights  Azure VM Insights o Splunk



FIS

• United States
• Information Technology & Services
• 700 & Above Employee

• Director - Monitoring/Automation/SRE-Site Reliability Engineering

  • 2015 - 2018

  HIGHLIGHTS • Built, mentored, and managed globally dispersed team of 45+ managers, architects, developers, and operators spanning 13½ time zones (UTC-8:00 to UTC+5:30) • Maintained multi-million dollar budget including employee compensation, software licensing, hardware hosting, and extraneous team costs. • Developed strategy, and positioned ESM Team for conversion from cost-center to profit-center. • Collapsed architecture, development, and operations tools team (plan/build/run)… Show more HIGHLIGHTS • Built, mentored, and managed globally dispersed team of 45+ managers, architects, developers, and operators spanning 13½ time zones (UTC-8:00 to UTC+5:30) • Maintained multi-million dollar budget including employee compensation, software licensing, hardware hosting, and extraneous team costs. • Developed strategy, and positioned ESM Team for conversion from cost-center to profit-center. • Collapsed architecture, development, and operations tools team (plan/build/run) to DevOps model to realize greater efficiencies/reduced time-to-deliver. Complete strategic road-map included final conversion to SRE (Site Reliability Engineering) model. • Introduced Agile Development methodologies for Architecture/Engineering (Development) teams (via JIRA). • Introduced Centralized knowledge-base (OneNote->SharePoint->Confluence) • Architected and integrated 8 strategic datacenters (4 NA; 4 EMEA) to monitor 30,000+ servers. • Developed and Integrated innovative technologies (i.e., Converged Infrastructure, Hyper-CI, Oracle Exadata, UX/UI Dashboards) • Introduced regular Educational Series knowledge transfer sessions for scaffolding (knowledge to improve) improvement of team-wide skillset. Maintained Knowledge-Base in Confluence. • Introduced/Defined & measured SLI/SLO/SLAs. • Collaborated on extensive Run-Book documentation for Command Centers. • Recognized as “CIO Star” and “CIO-for-a-day”.

• Sr. Systems Manager

  • 2012 - 2015

• Senior IT Architect/Systems Manager

  • May 2006 - Dec 2014



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• ESM Tools Consultant

  • Sep 2004 - May 2006



Volkswagen Group

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• ESM Tools Consultant

  • 2002 - 2003



NiSource

• United States
• Utilities
• 700 & Above Employee

• ESM Tools Consultant

  • 2001 - 2002



GTE Internetworking

• Technology, Information and Internet
• 1 - 100 Employee

• ESM Tools Consultant

  • May 1999 - Nov 2001



FCA Fiat Chrysler Automobiles

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Tivoli Engineer

  • Apr 1998 - May 1999



Bearing Service Inc.

• Systems Administrator

  • 1995 - 1998



Chelsea Community Hospital

• Systems Operator

  • 1992 - 1995