Experience

America's Best Contacts & Eyeglasses

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Mar 2005 - Present

  • Provide management of all facets of retail store operations, including but not limited to personnel management and HR, budgetary controls, and inventory controls while maintaining the highest level of customer service • Manage a team of 15 sales associates ensuring they achieve and maintain the highest level of customer service and exceed performance standards • Worked closely with district and regional managers to develop talent recruitment and retention strategies for more than 250 employees • Operate as the Midwest coaching lead, training and mentoring general managers and trainees to know internal company goals, mission, and best practices for success • Reached more than $2MM in sales revenue by maximizing productivity, monitoring the P&L, and analyzing sales against budgeted metrics • Provide customer service training to more than 100 opticians, technicians, and store managers within the Midwest region and surrounding markets • Responsible for five optometrists in single location, interfacing and maintaining appropriate professional relations, resulting in exceptional sales achievements • Ensure all marketing materials connected to both national and local advertising campaigns are executed seamlessly and positively contribute to business growth initiatives Show less



LensCrafters

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Lead Optician

  • Nov 1998 - Mar 2005

  • Worked effectively under pressure and with high customer volumes, demonstrating superior product knowledge, anticipating potential problems, and developing long-term solutions to ensure customer satisfaction • Created exceptional value in the life of each customer by delivering exceptional customer service and high quality eyewear • Multi-tasked and efficiently managed competing tasks to ensure activities were completed within a timely manner without sacrificing the quality of service • Evaluated prescriptions and recommended the best design, frame, and lens selection for the customers’ needs and concerns • Monitored inventory control and enforced loss prevention procedures to minimize inventory issues Show less