Senior Communications Specialist

• Nov 2022 - Present

Senior Communications Coordinator

• Jul 2015 - Nov 2022

In this role, I have taken their Youth Safety Education Day event from an isolated event to a province-wide celebration reaching 75,000+ students every year. I have overseen all significant communications events, including the 20th anniversary & rebrand event, which were the largest in-person events in corporate history. I was recognized in our 2020 Annual Report by the Service Hospitality Board of Directors as a significant contributor to the organization. I oversee & manage the association's largest projects, branding, marketing & communications.Core competencies in my current position include project management, organizing, directing & executing promotional events and performing a wide range of specialized and admin duties. I am in charge of the overall communications strategy, running multiple campaigns, increasing our company's visibility, selling & marketing our training programs, and effectively managing our brand image in person and online through our website and social media channels. I possess superb written and verbal communication skills. I coordinate and attend monthly communications meetings to report on our analytics reports and campaigns. Direct experience in budget management for project budgets up to $25,000. Experience creating project charters and project schedules, including communications strategies, risk management and budget tracking. Proven ability to plan and execute large-scale events on time and within budget, experience working with suppliers, booking venues and coordinating service providers. I played a large role in organizing our first virtual event, "We're Only Human" Mental Health Conference in partnership with CMHA SK, where we had 714 people register (the most for any corporate event in the organization’s history).

Digital Marketing Manager

• Mar 2021 - Present

I am the digital marketing manager for a local Regina roofing company called JL Roofing. I market their services in YQR and surrounding areas to help build their brand awareness & increase business opportunities! I am involved with the planning, development and implementation of their digital marketing strategy. You can find us on social media here: FB - https://www.facebook.com/JLRoofingSask/Instagram - https://www.instagram.com/jlroofing.sask/ Website: https://jlroofingsask.com/

Clerk

• Mar 2014 - Jul 2015

Clerk in Vehicle Standards & Inspection* Checked vehicle inspection certificates for accuracy, review and correct any errors, group documents by type for future processing* Scanned all vehicle inspection certificates from stations in to the system, indexed and exported the information to the work queue, went over any issues/problems* Provided information and/or answer related questions on vehicle inspection programs from customers and/or refer them to the appropriate person/safety officer as required* Prepared standard correspondence and/or form letters* Processed orders for vehicle decals, inspection certificates to stations as requested* Provided switchboard services by receiving, transferring and/or referring calls to the appropriate department and/or person* Answered telephone inquiries from customers, issuers and inspection station’s* Handled decal inventory, ensured stock received was accurateClerk 3/Clerk 5 in Injury Claims* Established & maintained effective working relationships with customers, their families, service providers, the public, outside agency representatives co-workers, and other employees* Independently performed clerical duties in a prompt, efficient manner to assist the department in meeting the claims customer service targets* Provided reception services, answered telephone calls, completed assigned typing including memos, letters, notes, reports, dictation and special projects. Took customers payments for amounts owing to SGI* Entered & made payments in the GIS System for various medical receipts* Documentation filing according to the established alphabetical filing system* Processed incoming & outgoing mail/faxes* Assisted with on the job training to new clerical staff* Back up duties as needed* Trained in PeopleSoft/HBI/Data to order office supplies for 30+ co-workers* Provided back-up support to the dispatch area (Clerk 5), setting up new injury claims & distributing to personal injury representatives as necessary

Customer Service Officer

• Jul 2012 - Dec 2012

Temporary Term Position * Answered calls for Corporate Registry for customer’s inquiring on how to form a business & what type, business name search, business registration, annual returns/financial statements, types of forms, assistance on the website, etc.* Returned requested call backs to customer’s* Logged detailed cases for customer’s that needed a call back from examiner’s & other departments within ISC* Investigated problems and concerns regarding name searches & registration’s* Maintained high call quality & customer service while handling customer’s concerns* Daily tracking of calls inbound & outbound* Handled incoming e-mails from customers/respond and log off appropriate cases to departments

Claims Examiner

• Oct 2008 - Jun 2012

Pay Direct Drugs Claims Examiner/Medical ExaminerOctober 2008-June 2012* Handled, investigated & adjudicated drug, vision, medical & major medical claims for group insurance plans* Used a variety of different systems and resources to obtain information to pay claims* Interacted & communicated with various pharmacies/drug services/team assistant/employees within & outside of our office* Used systems (BEN/Tandem/Workflow), Internet Explorer, Microsoft Excel, various other help tools, manuals & reference materials daily* Processed claims in an accurate and timely manner while meeting productivity & quality goals on a daily/weekly/monthly basis* Paying close attention to detail such as addresses, names, birthdays, eligibility, dollar amounts & dispense fees.* Written correspondence, phone and e-mail skills used to communicate with clients, employees, drug services & pharmacies in order to pay claims efficiently and accurately* Required to handle claim re-assessments and rush requests in priority as they come in throughout the day* Problem solving skills to investigate claims when they are not paying correctly, when the client’s information is not set up correctly, when payments are incorrect, address changes, dependent eligibility, (etc.)* Faxed & photocopied claims & receipts daily* Filed, pended claims for further information & pulled claims to verify information before paying.*Required to meet set standard of claims per hourClaims ProcessorApril 2008-October 2008* Received & opened mail for Health, Dental, Vision, and Hospital claims from clients who had insurance with GWL* Data entered all the information into the system while being monitored & audited on individual productivity &quality* Used systems (DEBS), Internet Explorer, Microsoft Excel & various other help sites on the internet to assist in making the right decisions to do the job