Experience

Moraine Park Technical College

• United States
• Higher Education
• 300 - 400 Employee

• Cybersecurity Instructor

  • 2020 - Present



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Senior Manager, Network Infrastructure

  • 2019 - 2020

  Hired to transform and realign the Network Architecture and Network Engineering teams and improve outcomes for internal and client projects. Delivering transformational work (networking standardization), to cloud integrations, vendor integrations, and documentation/process stabilization. • Responsible for administering budgets and and the continued growth and performance of 50+ domestic and offshore team members • Identified operational cost savings and an 85% project load reduction (from 400 open requests down to 50 in four months) after implementing multiple process improvement tactics, including creating network standards to reduce technical debt • Successfully began the migration of the 184 global locations to a new standard, with completion for on track to be completed in 2020 Show less



Johnson Controls

• Ireland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Manager, Regional Network Delivery

  • 2018 - 2019

  Head of Network Operations and Engineering for the Americas with responsibility for teams in Canada, US, and Latin/South America, also serving as corporate liaison to IT partners and 3rd party relationships. Coordinated support functions of LAN/WAN through guiding network standardization practice, meeting needs of the business, and Senior IT leadership. • Responsible for strategy and decisions on a $40M annual budget, overseeing 35 people on two engineering teams including direct reports and contractors • Hired to take over completion of the Network Standardization project at a time when team members were exiting; successfully completed the project • With standardization project completion, delivered a 17% annual decrease in costs on WAN as well as labor costs by reducing required staff members to support infrastructure Show less



Waukesha County Technical College

• United States
• Higher Education
• 500 - 600 Employee

• Adjunct Instructor - Business Information Technology

  • 2004 - 2018

  Taught 2 to 3 courses per semester with the goal of sharing knowledge and experience with the next generation of IT professionals. • Co-created multiple networking courses including Network Services (2004 to 2015) and Network Fundamentals (2015 to Present). • Certified to teach CCNA courses from Cisco, VMWare courses from EMC, and MCSE courses from Microsoft. • Work with workforce community, college community, and vendors to tailor educational solutions to meet the workforce needs and needs of the students as future employees. Show less



Fiserv

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manager of Network Operations and Network Services Solutions Engineering

  • 2015 - 2017

  Led Fiserv’s Sentry Performance Solutions business unit network operations and network engineering programs, steering strategy, team performance, product development and operational improvements.• Directed budget of up to $40M and 25+ members of two diverse team in management and development of client WAN engineering, network operations detection and response, replacement of legacy technology with modern, IT consulting, pre-sales consulting, core technology capability development and implementation • Transformed operation by reorganizing eight business units into a single performing business unit with one budget, single sales goals, and operational support, significantly increasing efficiency and decreasing points of failure with the project lifecycle; reduced rework from 36% down to just 5%, and subsequent reduction to 3% at time of departure from company • Led development of three new product lines (including LTE technologies), into new markets for 6+ months, bringing in $1.3M+ in revenue over the first year; was responsible for proof of concept, contractual needs, staffing, product marketing, and product announcements• Within 18 months of hire, delivered a zero-backlog state for client base of thousands; and a $1.3M increase in revenue from migrations, after streamlining Network Engineering groups processes, using standardization optimization, and KPIs Show less

• Network Program Manager

  • 2014 - 2015

  Led project team members in the development of programs and policies for corporate standards in Mobility and Networking. Served as the Corporate Systems Representative on the CTO Governance Council, Network Operations Council, and Vendor Management Council. • Generated cost savings of $1.4M in nine months and $3.2M+ in 24 months by directing the development and implementation of network mobility programs, using case, carrier offering, and device optimization policies • Led the Governance Council program to create centralized inventory systems, providing integration into Sourcing and Asset Management systems on the global enterprise level for 200+ business units and data centers • Delivered contracted vendor cost savings of 5% - 17% per renegotiation, after implementing corporate technology and telecommunication standards, reducing need for outlying solutions • Progressed from Telecom Program Manager to Network Program Manager Show less

• Lead Network Engineer

  • 1999 - 2014

  Guided all operational and supervisorial functions of client-facing Pre-Sales Networking Engineering, ensuring consistent funding through operational capital, and profit center budget platforms. • Responsible for a $1M budget and performance of a six-member team• Trusted partner and network advisor to C-level leadership team to help define client needs, collaborating with engineering teams on solutions to produce nine revenue generating services; delivered from $500K to $5M in revenue generating plans to clients• Coordinated 100+ IT team members from five different countries, coordinating efforts and ensuring disaster recovery and business continuity services spanned across the countries and regional data centers • Progressed from Network Engineer to Senior Engineer and to Lead Engineer Show less