Jay McGraw
Director Of Technology at National Council on Family Relations (NCFR)- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft Dynamics CRM 2016 Customer Service
MicrosoftJan, 2017- Oct, 2024 -
Microsoft Dynamics CRM 2016 Online Deployment
MicrosoftJun, 2016- Oct, 2024 -
Microsoft Dynamics CRM Customization and Configuration
MicrosoftApr, 2016- Oct, 2024 -
ClickDimensions Certification
ClickDimensionsFeb, 2016- Oct, 2024 -
MCP
MicrosoftJan, 2002- Oct, 2024 -
Network+
CompTIAJan, 2003- Oct, 2024 -
A+
CompTIAJan, 2000- Oct, 2024
Experience
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National Council on Family Relations (NCFR)
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United States
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Non-profit Organizations
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1 - 100 Employee
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Director Of Technology
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Jun 2017 - Present
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Independent IT Consultant
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Greater Minneapolis-St. Paul Area
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Independent IT Consultant
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Jul 2007 - Present
Providing general IT consulting, systems and data migrations, and web development services. Providing general IT consulting, systems and data migrations, and web development services.
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TechAir Group
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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CRM Consultant
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Oct 2015 - May 2017
• Implement and support Microsoft Dynamics CRM. • Business strategy and roadmap development. • Customize Microsoft Dynamics CRM. • Build and coordinate application solutions and integrations. • Ongoing client consultation, support and training for CRM and related projects. • Implement and support Microsoft Dynamics CRM. • Business strategy and roadmap development. • Customize Microsoft Dynamics CRM. • Build and coordinate application solutions and integrations. • Ongoing client consultation, support and training for CRM and related projects.
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University of Minnesota
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United States
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Higher Education
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700 & Above Employee
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Web Developer
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Jan 2014 - Oct 2015
- Lead development on college-wide CMS implementation consolidating 60+ sites (Drupal, Zurb, PHP, HTML, SASS) - Developed an interactive Dean’s List for public touch screen display (HTML, jQuery, SASS) - Managed and mentored a team of student web designers and content editors - Enhanced and supported 90+ existing college websites (PHP, HTML, CSS) - Lead development on college-wide CMS implementation consolidating 60+ sites (Drupal, Zurb, PHP, HTML, SASS) - Developed an interactive Dean’s List for public touch screen display (HTML, jQuery, SASS) - Managed and mentored a team of student web designers and content editors - Enhanced and supported 90+ existing college websites (PHP, HTML, CSS)
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Ampere!
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United States
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Non-profit Organizations
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1 - 100 Employee
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Senior Directory of Technology & Communications
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Jan 2012 - Dec 2013
- Lead the implementation and administration of a custom association management system (Drupal, CiviCRM, PHP, MySQL)- Provided overall strategic direction for the company as a member of the leadership team- Collaborated with an external consultancy in efforts to improve organizational culture- Supervised a team of technical and communications staff- Mapped and migrated client customer data from various systems to CiviCRM
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Director of Technology
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Mar 2008 - Dec 2011
- Developed an awards entry web application to process 1200+ entries/year (ASP.Net, SQL Server)- Technical lead on client website support & feature upgrades (PHP, ASP.Net, ColdFusion, MySQL, SQL Server)- Maintained and developed feature upgrades to web event registration system handling 900+ transactions per month (ColdFusion, MySQL)- Managed, upgraded and supported internal network (Windows 2008 SBS, Exchange, Terminal Services)
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Boyer Trucks, A Transwest Company
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United States
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Truck Transportation
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1 - 100 Employee
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IT Manager
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Jan 2005 - Jun 2007
- Managed and aligned the IT services in accordance with business goals- Established, planned, and administered the overall policies and goals for the IT department- Hired and managed IT support and administration personnel- Evaluated information systems products and services and provided strategic IT guidance to organizational leaders- Established an asset management system to track hardware and software assets and achieve and maintain software licensing compliance- Centralized and managed technology hardware and software acquisitions to better leverage purchasing power Show less
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Systems Administrator
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Jan 2000 - Dec 2004
- Designed, implemented and administered multi-site Windows 2003 network infrastructure to assure reliable access to network resources- Developed a fleet maintenance web application integrated with the company business system to provide value to customers and increase repeat business (ASP, SQL Server)- Architected and merged disparate networks as a result of growth through business acquisitions- Evaluated and pushed new software releases, system upgrades, and patches to assure the security and usability of the network- Installed and supported hundreds of desktops and laptops and developed methods to automate the process- Developed scripts to automate business processes to allow employees greater capacity to focus on creating value to customers- Implemented organization-wide antivirus software to improve security and stability of the network- Setup a secure remote access VPN to allow sales team to access the network from anywhere- Developed a CRM database application for sales department to manage and report on inventory and customers (ASP, Microsoft Access) Show less
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IT Support Specialist
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Jan 1998 - Dec 1999
- Provided primary end user support for multi-site 200+ computer network- Assisted in building the network, installing CAT5 patch panels, cabling, and switches- Supported and administered PBX and Voicemail systems
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Education
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University of Minnesota-Twin Cities
Certificate, Information Technology Infrastructure -
University of Minnesota Duluth
Bachelor of Arts (B.A.), Psychology, Computer Science