Jay McGraw

Director Of Technology at National Council on Family Relations (NCFR)
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Contact Information
us****@****om
(386) 825-5501
Location
Minneapolis, Minnesota, United States, US

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Credentials

  • Microsoft Dynamics CRM 2016 Customer Service
    Microsoft
    Jan, 2017
    - Oct, 2024
  • Microsoft Dynamics CRM 2016 Online Deployment
    Microsoft
    Jun, 2016
    - Oct, 2024
  • Microsoft Dynamics CRM Customization and Configuration
    Microsoft
    Apr, 2016
    - Oct, 2024
  • ClickDimensions Certification
    ClickDimensions
    Feb, 2016
    - Oct, 2024
  • MCP
    Microsoft
    Jan, 2002
    - Oct, 2024
  • Network+
    CompTIA
    Jan, 2003
    - Oct, 2024
  • A+
    CompTIA
    Jan, 2000
    - Oct, 2024

Experience

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Director Of Technology
      • Jun 2017 - Present

  • Independent IT Consultant
    • Greater Minneapolis-St. Paul Area
    • Independent IT Consultant
      • Jul 2007 - Present

      Providing general IT consulting, systems and data migrations, and web development services. Providing general IT consulting, systems and data migrations, and web development services.

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • CRM Consultant
      • Oct 2015 - May 2017

      • Implement and support Microsoft Dynamics CRM. • Business strategy and roadmap development. • Customize Microsoft Dynamics CRM. • Build and coordinate application solutions and integrations. • Ongoing client consultation, support and training for CRM and related projects. • Implement and support Microsoft Dynamics CRM. • Business strategy and roadmap development. • Customize Microsoft Dynamics CRM. • Build and coordinate application solutions and integrations. • Ongoing client consultation, support and training for CRM and related projects.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Web Developer
      • Jan 2014 - Oct 2015

      - Lead development on college-wide CMS implementation consolidating 60+ sites (Drupal, Zurb, PHP, HTML, SASS) - Developed an interactive Dean’s List for public touch screen display (HTML, jQuery, SASS) - Managed and mentored a team of student web designers and content editors - Enhanced and supported 90+ existing college websites (PHP, HTML, CSS) - Lead development on college-wide CMS implementation consolidating 60+ sites (Drupal, Zurb, PHP, HTML, SASS) - Developed an interactive Dean’s List for public touch screen display (HTML, jQuery, SASS) - Managed and mentored a team of student web designers and content editors - Enhanced and supported 90+ existing college websites (PHP, HTML, CSS)

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Senior Directory of Technology & Communications
      • Jan 2012 - Dec 2013

      - Lead the implementation and administration of a custom association management system (Drupal, CiviCRM, PHP, MySQL)- Provided overall strategic direction for the company as a member of the leadership team- Collaborated with an external consultancy in efforts to improve organizational culture- Supervised a team of technical and communications staff- Mapped and migrated client customer data from various systems to CiviCRM

    • Director of Technology
      • Mar 2008 - Dec 2011

      - Developed an awards entry web application to process 1200+ entries/year (ASP.Net, SQL Server)- Technical lead on client website support & feature upgrades (PHP, ASP.Net, ColdFusion, MySQL, SQL Server)- Maintained and developed feature upgrades to web event registration system handling 900+ transactions per month (ColdFusion, MySQL)- Managed, upgraded and supported internal network (Windows 2008 SBS, Exchange, Terminal Services)

    • United States
    • Truck Transportation
    • 1 - 100 Employee
    • IT Manager
      • Jan 2005 - Jun 2007

      - Managed and aligned the IT services in accordance with business goals- Established, planned, and administered the overall policies and goals for the IT department- Hired and managed IT support and administration personnel- Evaluated information systems products and services and provided strategic IT guidance to organizational leaders- Established an asset management system to track hardware and software assets and achieve and maintain software licensing compliance- Centralized and managed technology hardware and software acquisitions to better leverage purchasing power Show less

    • Systems Administrator
      • Jan 2000 - Dec 2004

      - Designed, implemented and administered multi-site Windows 2003 network infrastructure to assure reliable access to network resources- Developed a fleet maintenance web application integrated with the company business system to provide value to customers and increase repeat business (ASP, SQL Server)- Architected and merged disparate networks as a result of growth through business acquisitions- Evaluated and pushed new software releases, system upgrades, and patches to assure the security and usability of the network- Installed and supported hundreds of desktops and laptops and developed methods to automate the process- Developed scripts to automate business processes to allow employees greater capacity to focus on creating value to customers- Implemented organization-wide antivirus software to improve security and stability of the network- Setup a secure remote access VPN to allow sales team to access the network from anywhere- Developed a CRM database application for sales department to manage and report on inventory and customers (ASP, Microsoft Access) Show less

    • IT Support Specialist
      • Jan 1998 - Dec 1999

      - Provided primary end user support for multi-site 200+ computer network- Assisted in building the network, installing CAT5 patch panels, cabling, and switches- Supported and administered PBX and Voicemail systems

Education

  • University of Minnesota-Twin Cities
    Certificate, Information Technology Infrastructure
    2007 - 2009
  • University of Minnesota Duluth
    Bachelor of Arts (B.A.), Psychology, Computer Science
    1994 - 1998

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