Philip Hynes
League Director, State of Nevada at National Interscholastic Cycling Association (NICA)- Claim this Profile
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Bio
Charlie Nath
Phil and I worked together in the early days of online streaming video at Playback Media, an eLearning SaaS provider. Phil was the ultimate team player, wearing many different hats and taking on any and all responsibilities to get the job done. He has the unique quality of being able to address the technical and business challenges of a client. He always made sure that each and every client was getting first class support and service. I would welcome the opportunity to work with Phil again in the future.
Mark Michini
I worked with Phil during our time at Playback Media. He was tasked with building the customer support department from the ground up and did an amazing job in bringing it online. Single handedly, Phil created all of the policies and procedures for supporting our products from scratch. He then recruited and trained the entire staff to solve our customer’s issues in a timely and professional manner. No matter how stressful the situation, Phil always remained calm as he worked through the problem and I can’t remember ever seeing Phil without a smile on his face. It was a pleasure working with Phil, as he always looked on the bright side of any situation.
Charlie Nath
Phil and I worked together in the early days of online streaming video at Playback Media, an eLearning SaaS provider. Phil was the ultimate team player, wearing many different hats and taking on any and all responsibilities to get the job done. He has the unique quality of being able to address the technical and business challenges of a client. He always made sure that each and every client was getting first class support and service. I would welcome the opportunity to work with Phil again in the future.
Mark Michini
I worked with Phil during our time at Playback Media. He was tasked with building the customer support department from the ground up and did an amazing job in bringing it online. Single handedly, Phil created all of the policies and procedures for supporting our products from scratch. He then recruited and trained the entire staff to solve our customer’s issues in a timely and professional manner. No matter how stressful the situation, Phil always remained calm as he worked through the problem and I can’t remember ever seeing Phil without a smile on his face. It was a pleasure working with Phil, as he always looked on the bright side of any situation.
Charlie Nath
Phil and I worked together in the early days of online streaming video at Playback Media, an eLearning SaaS provider. Phil was the ultimate team player, wearing many different hats and taking on any and all responsibilities to get the job done. He has the unique quality of being able to address the technical and business challenges of a client. He always made sure that each and every client was getting first class support and service. I would welcome the opportunity to work with Phil again in the future.
Mark Michini
I worked with Phil during our time at Playback Media. He was tasked with building the customer support department from the ground up and did an amazing job in bringing it online. Single handedly, Phil created all of the policies and procedures for supporting our products from scratch. He then recruited and trained the entire staff to solve our customer’s issues in a timely and professional manner. No matter how stressful the situation, Phil always remained calm as he worked through the problem and I can’t remember ever seeing Phil without a smile on his face. It was a pleasure working with Phil, as he always looked on the bright side of any situation.
Charlie Nath
Phil and I worked together in the early days of online streaming video at Playback Media, an eLearning SaaS provider. Phil was the ultimate team player, wearing many different hats and taking on any and all responsibilities to get the job done. He has the unique quality of being able to address the technical and business challenges of a client. He always made sure that each and every client was getting first class support and service. I would welcome the opportunity to work with Phil again in the future.
Mark Michini
I worked with Phil during our time at Playback Media. He was tasked with building the customer support department from the ground up and did an amazing job in bringing it online. Single handedly, Phil created all of the policies and procedures for supporting our products from scratch. He then recruited and trained the entire staff to solve our customer’s issues in a timely and professional manner. No matter how stressful the situation, Phil always remained calm as he worked through the problem and I can’t remember ever seeing Phil without a smile on his face. It was a pleasure working with Phil, as he always looked on the bright side of any situation.
Experience
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National Interscholastic Cycling Association
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United States
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Spectator Sports
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1 - 100 Employee
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League Director, State of Nevada
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Jan 2020 - Present
Manage and Lead 22 Interscholastic Mountain Bike Teams with 550+ Student Athletes and 275 Coaches in Northern NV/CA managing 5 races and a Nevada Interscholastic State Championship. We build Character, Integrity and Inclusivity for every Student Athlete. NICA operates in 31 States has over 24,000 Registered Student Athletes and 11,000 Coaches Nationwide. Manage and Lead 22 Interscholastic Mountain Bike Teams with 550+ Student Athletes and 275 Coaches in Northern NV/CA managing 5 races and a Nevada Interscholastic State Championship. We build Character, Integrity and Inclusivity for every Student Athlete. NICA operates in 31 States has over 24,000 Registered Student Athletes and 11,000 Coaches Nationwide.
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Yapstone
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United States
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Financial Services
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100 - 200 Employee
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Vice President of Operations
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Jun 2007 - Apr 2012
Responsible for day to day operations of a Fintech company that processes over $3B in electronic payments through multiple verticals to include Multi-Family Housing, Vacation Rentals, Homeowners Associations and Storage Facilities. Managed and lead all aspects of client relationships to include implementation, account management, call center, sales operations and technical support. ➢ Grew revenue from $10M to $120M. ➢ Managed all partner and vendor relationships. ➢ Implemented SalesForce CRM Metrics, IP Phone System, Automated IVR Phone system and Text and iPhone App Payments. ➢ Successfully implemented over 2,000 enterprise customers. ➢ Decreased call center metrics to less than 10% abandonment rate and less than 1 minute hold time while handling over 30,000 calls per month. ➢ Decreased “Contract to Cash” time from 36 to 12 days. Show less
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GE
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United States
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Industrial Machinery Manufacturing
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700 & Above Employee
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Director of Service
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May 2002 - Jun 2007
Provided field service leadership to achieve revenue and margin targets, customer loyalty, world-class service, and employee satisfaction. Managed all aspects of a profit and loss service business with 42 Engineers that installed and maintained MR, CT, XR and IT imaging equipment at customer sites. Presented bundled offerings with commercial sales team to grow direct sales targets of diagnostic imaging equipment in the Northern California territory. - Grew revenue from $41.5M to $62M over four years. - Renewed comprehensive service contract at Stanford University valued at $15.5M. Recognition/Awards: - Placed on General Electric’s High Potential Employee list and received a Management Award of GE Stock Options for exceptional business growth. - Selected to attend GE Corporate Management Development Course - Crotonville, NY. - Six Sigma, Green Belt Certification. - Lean/Kaizen Process Certification. Show less
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Manager, Client Services
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Feb 2000 - May 2002
Led all aspects of client implementation, consulting, account and relationship management for an e-learning technology company. Led the team that worked directly with customers to analyze requirements, create implementation plans and custom content development, communicate the product capabilities, provide implementation business consulting, coordinate data integration with third party software, and launch hosted software solution. Key accomplishments include: - Implemented the entire California State University system of over 40,000 employees. A firm first, which set the standard for all future system implementations. - Hand selected for all consulting presentations to prospective client CEO, CFO, Human Resources Executives, and Corporate Legal Counsel. - Designed and built the customer/tech support infrastructure, to include website layout and design, CRM Software, Phone System (ACD), and e-mail support and reporting for technical help desk resolution tracking. Show less
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Business Development Manager
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May 1998 - Feb 2000
Business Development Manager for a mortgage origination and real estate listings company. Key accomplishments include: - Structured and negotiated partner contracts and integrated the workflow of applications resulting in a 300% applications increase, totaling 33% of net revenue within 3 months. - Increased revenue by $150,000 per month and funded loans by 15% through the design and execution of a Home Equity Loan offering. - Initiated, planned, and implemented a Real Estate Agent Referral program for over 1500 Agents, resulting in a 12% increase in purchase loans. - Established and managed a third party reseller partnership program for pipeline overflow that increased monthly revenue by 10% - partnership consistently achieved 8% higher conversion rates. - Created business development partnerships and managed all aspects of the account relationships for Lending Tree, GetSmart, YouDecide, Homes.com, Loanweb, Loanworks, RealEstate.com, and Realtor.com. Show less
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Regional Sales Manager
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1998 - May 1999
Sales Manager for a 20-member team of Loan Officers, Processors, Underwriters and Loan Assistants. Responsible for team’s conversion rates, staffing, evaluation and training. - Top producing team of 8. - Exceeded all monthly and quarterly conversion objectives and revenue goals. - Selected by CEO to coordinate and supervise Product Managers and Staff Engineers to increase workflow efficiency through the development of new products and services for the use by the entire sales force. Show less
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Marine Corps Recruiting
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Armed Forces
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700 & Above Employee
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Company Commander
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Aug 1993 - May 1998
Managed a staff of 22 personnel responsible for the annual training, supervision, leadership, and evaluation of 2,700 Infantry Marines. Supervised and evaluated course instruction and played an instrumental role in the development of a new US Marine Corps training curriculum. Maintained an equipment account valued at $1.6 Million. - “Top Officer” in peer group of 17. - Selected early for company command over more senior, experienced officers. - First Commander to successfully deliver a new curriculum program while cutting costs by nearly 30% and saving over 150 man-hours. - Awarded the Navy Achievement Medal for the successful design and implementation of new training curriculum. - Coordinated and maintained all logistics and living quarters for 1,800 Marines from 4 separate units during a 90-day live fire exercise. Show less
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Education
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1989 - 1993
University of Illinois at Urbana-Champaign
Bachelor of Science - BS, Economics -
1986 - 1989
El Paso-Gridley High School
Community
