Personal Computer Technician

• Aug 2019 - Present

Member Services Representative

• Aug 2017 - Aug 2019

● Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. ● Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. ● Recommended specific products and services in alignment with individual needs, requirements, and specifications. ● Maintained accurate and current customer account data with manual forms processing and digital information updates. ● Assisted members with correcting account, service and system issues by educating on required forms and technical processes. ● Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands. ● Conferred with customers about concerns with products or services to resolve problems and drive sales. Show less

Delivery Driver

• Aug 2015 - Feb 2016

● Worked making deliveries to customers around the local area providing timely and polite service to our customers. ● Responsible for duties behind the counters as well. These duties included taking phone orders, serving customers in the store, making and prepping food, and handling cash intake and distributing change to customers. ● Often worked in teams of 3-4 other members to provide a positive dining experience. ● Worked to help customers resolve issues and correct any errors with their orders. Show less

Summer Camp Counselor

• Jun 2015 - Aug 2015

● Managed children ages 3-14 on a 9-5 basis ● Trained for emergency protocol and First Aid/CPR ● Directed camp activities and fostered a fun creative environment ● Built and maintained a positive working relationship with campers, parents, and camp counselors and support staff ● Planned and lead activities according to schedule and camp regulations ● Managed children ages 3-14 on a 9-5 basis ● Trained for emergency protocol and First Aid/CPR ● Directed camp activities and fostered a fun creative environment ● Built and maintained a positive working relationship with campers, parents, and camp counselors and support staff ● Planned and lead activities according to schedule and camp regulations

Inventory Supervisor

• Sep 2012 - Aug 2013

Sorted and managed inventory of equipment and products. Sorted and managed inventory of equipment and products.