Experience

JONCKERS

• Belgium
• Translation and Localization
• 100 - 200 Employee

• Global HR Manager

  • May 2021 - Present



Total Marketing Support Limited

• United Kingdom
• Media Production
• 100 - 200 Employee

• Global HR Business Partner

  • Apr 2017 - May 2021

  Responsibility for delivering people management strategy in support of TMS UK and the wider group. Relations with over 45 countries across Europe, North & South America, Asia, Africa, and Australia. Able to operate both strategically and operationally, providing expert advice and support on all HR matters. Identifies gaps, proposes, and implements the changes necessary to reduce business risk relating to employee development, talent management and succession planning. Partner with 5 business units and working closely with the General Managers for Client Service, Finance, Procurement, Operations and Management team. Show less



WRS - Worldwide Recruitment Solutions

• United Kingdom
• Staffing and Recruiting
• 200 - 300 Employee

• Global Recruitment Consultant

  • May 2016 - Apr 2017

  Part of the team specialised in international recruitment in the construction and energy industries, managed the full recruitment cycle, ranging from identification and acquisition of new business opportunities, job qualification, placement, to after placement care. Successfully placed national and international candidates from entry to senior manager level. • Develop good understanding of clients’ needs regarding job positions and its specifications • Write compelling job adverts • Search and headhunt suitable candidates from jobsites, referrals, job boards, networking, among other sources • Qualify and assess candidates through telephone interviews • Organise and set interviews with clients; • Coach and brief candidates for interview process • Liaise and negotiate with key stakeholders on offers • Ensure candidate onboarded successfully in the organisation • Keep the recruitment database updated with all placements Show less



Walker Lovell

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Global Recruitment Resourcer

  • Jan 2016 - May 2016

  My Specialties as a Global Recruiter Resourcer: Looking for great talents within the primary sectors of Construction and Engineering, Mining & Metals, and the Power & Energy industries - all throughout the Americas, Europe, the MENA region, Africa and Asia Pacific. My Specialties as a Global Recruiter Resourcer: Looking for great talents within the primary sectors of Construction and Engineering, Mining & Metals, and the Power & Energy industries - all throughout the Americas, Europe, the MENA region, Africa and Asia Pacific.



JD Sports Fashion

• United Kingdom
• Retail
• 700 & Above Employee

• International Customer Care Advisor

  • Apr 2015 - Jan 2016

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. Show less



MANGO

• Spain
• Retail Apparel and Fashion
• 700 & Above Employee

• Senior Sales Advisor - Visual Merchandising

  • Jun 2013 - Apr 2015

  • Advising customers on their purchases. • Dealing with any queries or complaints. • Making sure sales target are met. • Be involved in stock control and management. • Working with the VM manager to achieve commercial goals. • Analysing every aspect of bestselling products (such as, trends, colours and styles) and ensuring that these products reach their full potential when displayed. • Planning product ranges and preparing sales and stock plans in conjunction with buyers. • Training new starters. • 3 months in London supporting Store (Mango White City). Show less



Avanza Externalización de Servicios

• Spain
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Senior HR Officer

  • Aug 2010 - Jan 2013

  Responsible for the full employee life cycle from recruitment, induction to exit and for providing full administrative support to the HR Managers. Also involved in the day-to-day running of the HR office. • To compile and issue all new starter and leavers documentation. • To carry out all HR administration around the employee lifecycle including helping recruitment, on-boarding, employee benefits, training and development. • To support the recruitment process, co-ordination of interviews and liaison with respective line managers, including completing pre-employment checks. • Maintain the HR information for staff. • Generating routine HR correspondence using standard formats. • Producing reports and statistical information and data as required and within agreed deadlines. • Act as the primary contact for all employee related queries concerning HR and associated benefits, providing consistent and clear responses. • Accurate recording of absence data & holidays • Administering any staffing benefits • Working with finance and in particular payroll to improve systems/processes as required • To undertake any other duties or projects as requested within the scope of the role • Production and maintenance of all staff files within head office • To produce staff related pay scales in line with the current market Show less



ARI Business Solutions

• Spain
• IT Services and IT Consulting
• 1 - 100 Employee

• HR Administrator

  • Jul 2009 - Aug 2010

  To provide comprehensive HR Administration and support to the Company across all aspects of HR. Working closely with the Operations Director to ensure a high quality of HR Service is delivered to the business. • Respond to queries accurately and promptly, and produce ad-hoc reporting as required, to support the work of HR teams across the business. • Working closely with line managers to help deliver the recruitment process. • Assist with the delivery of HR processes through the employee lifecycle (induction, retention, performance management and transition / termination). • Support the production of associated HR documentation such as employee letters and references. • Support the implementation and maintenance of HR processes within area of responsibility. • Support the administration of outsourced payroll service, including comprehensive validation of payroll data • Manage employee induction processes and facilitate employee induction sessions to support new employees in gaining an understanding of the business Show less