Sales Operations Manager

• Jan 2023 - Present

Senior Operations Specialist

• Jan 2022 - Jan 2023

Global cyber security company providing Managed Detection Response for small to enterprise level businesses.

Operations Specialist

• May 2017 - Jan 2022

Senior Business Intelligence Analyst

• Nov 2014 - Dec 2016

• Served as SME on sales policies, processes, and procedures to facilitate data warehouse creation, update, and maintenance; report directly to Director of Business Intelligence.• Helped cross-functional teams gather requirements to create Excel SSRS reports for departments and senior management.• Collaborated with DBA / ETL developers on projects that successfully updated and expanded capabilities of data warehouse.• Developed alternative approach to generating revenue.• Created and implemented revenue forecast (using regression analysis based on product and sales channel) which permitted validation of Director of Sales Operations’ projected revenue; used Excel to create reports, pivot tables, and forecasting models. • Leveraged PowerPoint skills to create slide decks for training employees on how to use pivot tables, and OLAP cubes.• Worked with ERP team to retrieve information based on self-created searches and reports to validate data against data warehouse, which ensured quality between datasets.• By using SalesForce.com, cross-referenced data to validate populated information synched with data warehouse and NetSuite.• Created report to identify $500K+ in potential revenue recovery. • Implemented report that identified mismatched records between ERP and CRM system; increased data integrity between systems.Skills: Excel, VBA, Word, PowerPoint, Visio, SQL, SSRS, NetSuite, SalesForce, Scrum / Agile, Project Management, Sales Processes & Procedures, Leadership, Mentorship, Sales Operations, Forecasting, Budgeting Show less

Sales Operations Analyst

• Oct 2013 - Nov 2014

• Facilitated optimal performance of 20-member Sales team by serving as SME on sales policies and procedures; investigated and provided guidance on sales commissions, updated team on policy / procedure changes; and collaborated with Director of Sales Ops to create new ones. • Worked with sales managers and cross-functional departments to create and update reports.• Created, updated, and maintained Sales Department KPIs for analyzing territory, state, and sales representatives’ performance.• Developed territory customer renewal Excel report for sales representatives to ensure timely customer contact; increased sales reps’ productivity by minimizing process.• Helped Director of Sales Operations create monthly sales report for management; also maintained weekly lead funnel report. • Built and implemented forecasting tool to project month-end gross sales.• Used Excel VBA to create applications that expedited catenation of products to create SKUs.• Added 10% to productivity by creating report for inside sales team to provide customer-level renewal data.• Successfully developed and implemented Sales Department commission methodology that simplified approach to commissions.Skills: Excel, PowerPoint, Word, VBA, NetSuite,Project Management, Sales Policies and Procedures, Forecasting, Sales Operations, Commissions, Leadership, Mentorship, Training Show less

Cost Analyst

• Jan 2013 - Oct 2013

Manages over +$10B in space acquisitions for the Department of the Air Force. Now the US Space Force.Launch Systems Directorate managed all launches related to the Department of the Air Force Missions• Managed financial estimates for launches for Department of the Air Force, analyze technical and contractual documents and provided recommendations to cross-functional teams.• As Cost Analyst, reviewed and maintained financial models; also created and validated financial models for small projects valued at $3M+.• Led project to create $3M cost estimate / forecast for system to add five NASA and commercial satellites to future launch.Skills: MS Excel, MS Word, ACTEIT, @RISK, SEER SEM, Price True Planning, Project / Program Management, Launch Systems, Cost Estimating, Federal Acquisitions Regulations (FAR), Cost Analysis Standards (CAS), Earned Value Management, Government Contracts, Show less

Financial Management Analyst

• Nov 2010 - Jan 2013

Financial Management and Comptroller Directorate manages $10 billion space systems portfolio for the Department of the Air Force• Financial analyst on ACAT I program; managed $7M department budget; monitored budget vs. actuals and provided updates/recommendations to senior management. Delivered weekly verbal program updates. • Supported RFPs for high-profile space program contract valued at $75M; reviewed financial model and provided comments and recommendations to contracting officer.• Led several financial projects valued between $2M and $7M; gathered and interpreted technical requirements for business case analysis. All projects approved for implementation.• Improved workflow of invoicing and PO procedures for department.• Gathered / interpreted technical requirements and analyzed data for $2M electrical system upgrade; project approved by HQ.• Interpreted requirements and analyzed data for $7M construction project; trained junior staff to manage project while transitioning to new department.• Determined cost of using department resources to facilitate $10K reimbursement. Skills: MS Excel, ACEIT, @RISK, SEER SEM, Price True Planning, MS Word, MS Project, MS Word, FM Suite, Crystal Reports, Project Management, Cost Estimating, Earned Value Management, Clearance: Secret, Space Systems, Federal Acquisitions Regulations (FAR), Cost Analysis Standards (CAS), Government Contracts Show less

Mathematics Teacher

• Aug 2007 - Jun 2010

Academic Courses: Algebra, Geometry, Personal Finance Coaching: Head Cross-Country Coach, Assistant Track & Field Coach • Developed syllabus and lesson plans; devised, designed, and executed individual / group projects and lectures. • Contributed to District-wide curriculum development team; analyzed educational standards and new math resources to create roadmap / timeline for teachers’ completion of required state standards. • Managed two coaches and business / athletic activities for Boys & Girls cross-country teams. Skills: Excel, Word, PowerPoint, Visio, Project Management, Conflict Management, Leadership, Mentorship, Classroom Management, Learning and Development, Training, Budgeting, Forecasting, Curriculum Design Show less

Account Coordinator

• 2006 - 2007

$3M channel marketing and sales provider of sales / customer training and customer intelligence to technology companies Key Accounts: TiVo, Nokia, American Power Conversion, and Plantronics • Created and maintained monthly ad-hoc reports to provide in-store intelligence for clients. • Developed reports that illustrated number of stores visited, education materials provided, sales reps trained, customers educated on products, and all product issues. • Led 100+ outside reps to execute end-cap setup for 1000+ stores nationwide; maintained 98% end-cap setup (vs. 95% objective). • Increased exposure of client products in stores. Computer Skills: Excel, Word, PowerPoint Skills: Project Management, Inventory Management, Report Writing, Management Show less

Mathematics Teacher

• 2004 - 2005

Academic Courses: Pre-Algebra, Algebra Other Duties: After-School Athletic Program Develop syllabus and lesson plans (daily, monthly, yearly); create, design, and execute individual/group projects, and lectures. Create quizzes and exams to test student knowledge of state standards. Analyze quizzes and exam to determine if students have understanding of state standards; provide additional instruction as necessary to reteach needed standards. Provide progress reports, evaluations and assessments to students, parents and administrators. Proctor state and federal exams in accordance to associated guidelines. Skills: Excel, Word, PowerPoint, Project Management, Conflict Management, Leadership, Mentorship, Classroom Management, Learning and Development, Training, Budgeting, Forecasting, Curriculum Design Show less

Research Analyst

• 2004 - 2004

Assist in preparation and coodination of institutional surveys and other requests for institutional data. Gather and clean data from various sources. Skills: Excel, Word, PowerPoint, Datatel, Institutional Research Assist in preparation and coodination of institutional surveys and other requests for institutional data. Gather and clean data from various sources. Skills: Excel, Word, PowerPoint, Datatel, Institutional Research

Programmer Analyst

• 2001 - 2003

Provide logistical and statistical analyses to the Department of the Navy. Analyze large dataset to determine the reliability, availability, maintainability, quality assurance of Navy munitions. Identify and present critical issues and present recommendations to senior management. Collaborate with technical engineers to create comphensive reports identifying critical issues and create recommendations. SKills: Excel, Word, PowerPoint, Project / Program Management, Statistical Analysis, Supply Chain / Logistics Analysis Show less