Software Engineer

• Nov 2021 - Present

Associate Software Engineer

• Oct 2021 - Nov 2021

Resident Manager

• May 2011 - Apr 2021

Established a web presence for the business by building and deploying their website. Facilitated patient intake and documentation management by digitizing templates for all related forms. Trained and supervised caregivers and managed all IT functionalities for the business. • Established a web presence for the business by building and deploying their website, which resulted in increase in their digital visibility of over 80%. • Implemented SEO in designing the website to ensure a high-ranking position in search engine result pages. • Digitized and organized all forms related to patient intake and business management, which led to a 40% increase in efficiency and accuracy of document filing. • Compiled documentation and process flows to efficiently train new users on the filing system. • Provided help desk support, like troubleshooting errors, updating software licenses, or installing updates, both in-person and over the phone when not on-site. • Installed software, troubleshot hardware/software issues, and managed updates for all company hardware. • Trained, documented, and provided feedback to staff on their performance to ensure best practices and efficient business. • Delivered excellent customer service to patients, family members, and medical personnel outside the facility. Show less

Web Application Engineer

• Jun 2016 - Sep 2016

Developed front-end tools to facilitate the retrieval of information from internal databases making it possible to view all pertinent information through a new interface by inputting appropriate information. • Improved customer experience, searchability, and reduced call-handling time by developing and maintaining new front-end tools using HTML, CSS, JavaScript, AngularJS, Git. • Reduced time spent on calls by 30% through extracting related data from several databases and displaying it on one screen for easy access. • Utilized Github to build and deploy new web applications to Amazon Web Services (AWS). Show less