Experience

Indagare

• United States
• Travel Arrangements
• 1 - 100 Employee

• Bookings Operations Manager

  • Jun 2023 - Present

• Travel Operations

  • Jan 2022 - Present



Jetson

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Experience Coordinator

  • Jan 2021 - Jan 2022

  • Analyze parts data: products in production, to retailers; create folders for assets; input information for team reference o Manage/maintain spare parts inventory for Customer Service/Operations/Production; meet with external teams: - Resolve order discrepancies; improve system processes; review/approve bill of materials/manual for new products • Develop checklist/internal database for Production/Customer Service; resolve customer inquiries: general/product issues • Create FAQs for products; develop system process for Bill of materials: parts images/repair videos for team access o Include cargo ready/shipping date of arrival/available/needed assets; create structure: Customer Service/Production • Re-write copy for shipping/receiving/received emails; develop templates, minimizing customer frustration • Generate images demonstrating external parts for products such as, electric bikes/scooters/hoverboards/combinations o Analyze spare parts to send customers; build out labeled diagrams/parts on bike, reducing warehouse confusion • Manage cross-functional team of 10, responsible for all customer, operations, and production communications o Streamline inventory process at warehouse; organize 150 SKU/part names to efficiently track inventory o Ensure high priority parts backups; organize harvest requests with operations/warehouse team • Collaborate with Director of Customer Service to complete high priority tasks; work with Zendesk to create macros Show less



Package Free

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Experience Team Lead

  • Nov 2020 - Jan 2021

  • Trained/led team; managed inbound volume/assigning tasks; prepared/reported on KPI analyticso Spearheaded team’s management of customer communication, utilization of Shopify, and the shipping system• Tracked/resolved: e-commerce/overselling/operation discrepancies; coordinated bulk orders/deliverieso Created order management system; collaborated to identify issues• Managed brand partnerships/collaboration requests with multinational corporations including L’occtaine and TEDxo Supervised/organized bulk orders for CEO requests/additional bulk; ensure availability of products needed- Sold 300 zero-waste kits; assembled; oversaw packing; delivered; searched for bulk order requestso Led TEDx partnership; generated/sent 150 gift cards purchased for employees; resolved customer service discrepancies Show less

• Customer Experience Associate

  • May 2019 - Nov 2020

  • Evaluated sales and partnership requests, presented opportunities to CEO• Planned/organized 3 zero-waste events; emphasizing environmental values ordered food/drinks—related to themeo Sold tickets/set up/cleaned up after event; secured clean mason jars/ice without plastic bag/plastic-free sushi, etc.o Included fashion event/industry leaders; capped at 50 guests due to space limit; sold out tickets within 15 minutes• Organized customer service team; assisted in the interview processo Created macros to maximize productivity; eliminated need to individual emailing; improved product monitoringo Ensured shipments; improved Warehouse/Operations efficiency to decrease order errors- Drove customer satisfaction score from ~75% to 100%; eliminated backlog of tickets from ~400• Assisted growth of customer base—achieved 100% customer satisfaction for first 3 months; repaired shipping error rate• Restructured/rewrote operating procedure for customer service team: answering emails; educated on waste reduction Show less



Nexamp

• United States
• Renewable Energy Semiconductor Manufacturing
• 300 - 400 Employee

• Inside Sales Intern

  • Jan 2019 - May 2019



CT Department of Energy and Environmental Protection

• United States
• Government Administration
• 700 & Above Employee

• Electronic Waste Intern

  • Jun 2017 - Aug 2017