Holly Hall
Customer Success Manager at Blue Mountain Co - Rain Harvesting - Gutter Mesh- Claim this Profile
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Bio
Makensie Firmin
I recently had the pleasure of working with Holly on a challenging group project through our studies at QUT. I am pleased to provide a professional recommendation for Holly, highlighting her exceptional communication skills, capacity to lead a diverse team, thorough research abilities, and organizational expertise in group projects. Holly's effective communication and active listening skills have consistently fostered open and productive dialogue within our team, resulting in successful collaborations and positive outcomes. She demonstrated exceptional leadership qualities by effectively guiding and motivating a diverse team, fostering an inclusive and collaborative environment. Additionally, Holly's thorough research skills have consistently yielded well-informed and comprehensive insights, contributing to informed decision-making. Her organization and preparedness in group meetings ensure that discussions stay focused and productive, maximizing the efficiency of our team's efforts. Holly's remarkable combination of communication, leadership, research, and organizational skills make her an invaluable asset to any organization.
Stephanie Melcer
I had the pleasure of working alongside Holly on a couple of HR group projects as a fellow student at QUT. Throughout the projects, Holly always went above and beyond to ensure the team achieved the best outcome possible. She is a dedicated, reliable, professional and collaborative worker who brought great insights to every team meeting! Based on my experience working with her, I would highly recommend Holly for all her future professional endeavours.
Makensie Firmin
I recently had the pleasure of working with Holly on a challenging group project through our studies at QUT. I am pleased to provide a professional recommendation for Holly, highlighting her exceptional communication skills, capacity to lead a diverse team, thorough research abilities, and organizational expertise in group projects. Holly's effective communication and active listening skills have consistently fostered open and productive dialogue within our team, resulting in successful collaborations and positive outcomes. She demonstrated exceptional leadership qualities by effectively guiding and motivating a diverse team, fostering an inclusive and collaborative environment. Additionally, Holly's thorough research skills have consistently yielded well-informed and comprehensive insights, contributing to informed decision-making. Her organization and preparedness in group meetings ensure that discussions stay focused and productive, maximizing the efficiency of our team's efforts. Holly's remarkable combination of communication, leadership, research, and organizational skills make her an invaluable asset to any organization.
Stephanie Melcer
I had the pleasure of working alongside Holly on a couple of HR group projects as a fellow student at QUT. Throughout the projects, Holly always went above and beyond to ensure the team achieved the best outcome possible. She is a dedicated, reliable, professional and collaborative worker who brought great insights to every team meeting! Based on my experience working with her, I would highly recommend Holly for all her future professional endeavours.
Makensie Firmin
I recently had the pleasure of working with Holly on a challenging group project through our studies at QUT. I am pleased to provide a professional recommendation for Holly, highlighting her exceptional communication skills, capacity to lead a diverse team, thorough research abilities, and organizational expertise in group projects. Holly's effective communication and active listening skills have consistently fostered open and productive dialogue within our team, resulting in successful collaborations and positive outcomes. She demonstrated exceptional leadership qualities by effectively guiding and motivating a diverse team, fostering an inclusive and collaborative environment. Additionally, Holly's thorough research skills have consistently yielded well-informed and comprehensive insights, contributing to informed decision-making. Her organization and preparedness in group meetings ensure that discussions stay focused and productive, maximizing the efficiency of our team's efforts. Holly's remarkable combination of communication, leadership, research, and organizational skills make her an invaluable asset to any organization.
Stephanie Melcer
I had the pleasure of working alongside Holly on a couple of HR group projects as a fellow student at QUT. Throughout the projects, Holly always went above and beyond to ensure the team achieved the best outcome possible. She is a dedicated, reliable, professional and collaborative worker who brought great insights to every team meeting! Based on my experience working with her, I would highly recommend Holly for all her future professional endeavours.
Makensie Firmin
I recently had the pleasure of working with Holly on a challenging group project through our studies at QUT. I am pleased to provide a professional recommendation for Holly, highlighting her exceptional communication skills, capacity to lead a diverse team, thorough research abilities, and organizational expertise in group projects. Holly's effective communication and active listening skills have consistently fostered open and productive dialogue within our team, resulting in successful collaborations and positive outcomes. She demonstrated exceptional leadership qualities by effectively guiding and motivating a diverse team, fostering an inclusive and collaborative environment. Additionally, Holly's thorough research skills have consistently yielded well-informed and comprehensive insights, contributing to informed decision-making. Her organization and preparedness in group meetings ensure that discussions stay focused and productive, maximizing the efficiency of our team's efforts. Holly's remarkable combination of communication, leadership, research, and organizational skills make her an invaluable asset to any organization.
Stephanie Melcer
I had the pleasure of working alongside Holly on a couple of HR group projects as a fellow student at QUT. Throughout the projects, Holly always went above and beyond to ensure the team achieved the best outcome possible. She is a dedicated, reliable, professional and collaborative worker who brought great insights to every team meeting! Based on my experience working with her, I would highly recommend Holly for all her future professional endeavours.
Experience
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Blue Mountain Co
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Australia
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Wholesale Building Materials
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1 - 100 Employee
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Customer Success Manager
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Mar 2022 - Present
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The Travel Corporation
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United States
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Travel Arrangements
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700 & Above Employee
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Guest Support Manager
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Aug 2018 - Mar 2022
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Frontline
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United Kingdom
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Non-profit Organization Management
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200 - 300 Employee
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Human Resource Coordinator (Temporary Assistance)
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May 2018 - Aug 2018
• Hands on involvement in the entire operations from reception, facilities management, guest hosting and escorting, all communications (emails, telephone, etc), booking management, queries and client assistance. • Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication • Assisting with employee hiring and on boarding, performance management processes, licensure tracking and HR records. • Lead on ensuring all employee data, payroll and records are up to date in our HR system and electronic files; • Assist line managers with the annual appraisal & probation review process; ensure they have the relevant paper work for each review stage, following up for completed documentation and updating trackers. Software used: Cezanne HR, Compleat financing, DDC document checking Show less
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Back-Roads Touring
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Head of the Customer Relations Department
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Jul 2017 - Apr 2018
• Training and Development across all global offices around the customer experience and feedback; • Receiving, acknowledging, investigating, updating & resolving client feedback via internal/external and social media channels • Build good working relations with key internal and external stakeholders; • Keeping abreast of ABTA guidelines & risk mitigation (identifying and analysing emerging trends and reporting to executive teams in the UK & AUS). • Comprehension reporting- showing trends and updating relevant teams; • Assist in on-road operations taking passengers on trips through Europe. Educating passengers, managing expectations, monitoring trip budgets, making all booking arrangements and gathering feedback. Software: Power BI, Zendesk, Powerpoint Reporting, Excel Show less
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Allianz Worldwide Partners
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Mexico
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200 - 300 Employee
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Claims Manager
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May 2016 - Jun 2017
• Resolving a number of high value claim disputes through reasoning and evidence to avoid judicial escalation • Proactively manage claims while demonstrating exceptional customer service at all times, to both internal & external customers • Taking the necessary steps to interpret and establish policy cover whilst evaluating Allianz's potential financial exposure on an on-going basis to ensure that each claim is adequately reserved • Negotiating settlement of claims directly with claimants and/or solicitors • Preparing files, client presentations, and attending claims review meetings with external stakeholders. Show less
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Education
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QUT (Queensland University of Technology)
Bachelor's degree, Human Resources Management and Services
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