Experience

Exclaimer

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Product Specialist

  • Aug 2021 - Present



iugis

• Australia
• Environmental Services
• 1 - 100 Employee

• Operations Coordinator

  • Nov 2019 - Jul 2021

  • Coordinate and project manage the scope, installation, delivery and commissioning of various environmental technologies within iugis' product suite. • Management & organisation of internal field technicians as well as 3rd party field technicians and their scheduled works • External and internal stakeholder management to assure internal KPI's are met • Ongoing data analysis and reporting on metrics derived through our internal CRM (Salesforce) and ERP (Netsuite) • Process & Procedure documentation (e.g. Help Desk articles, SWMS, JSA's) • Inventory and serialised asset management



Ordermentum

• Australia
• Wholesale
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2018 - Nov 2019

  • Implementing Ordermentum successfully within newly signed businesses (suppliers operating within the food & beverage industry). • Process mapping, project management, onboarding and training with key customer stakeholders to ensure a smooth transition with Ordermentum's implementation. • Help ensure Ordermentum's continued long-term success within these businesses across a multitude of different internal and external stakeholders. • Provide ongoing technical support and be a primary point of escalation for Ordermentum customers • Provide ongoing customer feedback to the Product team for further product refinement • Provide training on both new and existing features, and how these can be best implemented within current business practices



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Genius

  • May 2017 - Feb 2018

  • Provide insightful advice and hands-on technical support to help customers get the most out of their device• Help educate teammates about products and services, whilst independently keeping personal technical knowledge up to date• Provide exceptional, reliable and efficient technical support to new and existing customers for Apple iOS and macOS products and services (including physical Mac & iPhone repairs)

• Technical Specialist

  • Mar 2016 - Apr 2017

  • Employ people skills and problem solving to ensure swift resolutions to technical problems of every kind• Provide insightful advice and hands-on technical support to help customers get the most out of their device• Work in a dynamic team environment to provide exceptional, reliable and efficient on-the-spot technical support for Apple iOS, iPadOS & WatchOS products• Get new owners started and give current ones quick and efficient technical support

• Product Specialist

  • Mar 2015 - Mar 2016

  • Help transform Apple Store visitors into loyal Apple customers• Create energy and excitement around Apple products, providingsolutions and getting products into customers' hands• Work collaboratively in a team environment to ensure customersreceive the best possible solution• Stay on top of current news regarding products and initiatives,ready to apply this expertise in any customer interactions.