Associate Director HR--Talent & Operations

• May 2022 - Present

Sr. HR Head

• Sep 2019 - Apr 2022

• Provide strategic direction to the organization by spearheading and driving the people strategy in synergy with business strategy.• Designing organizational structures to support the required talent demand for smooth operations as per business plans.• Collaborating with the US and India teams for forecasting talent requirements, manpower planning, resourcing, deploying, and orientation.• Develop, implement overall HR strategies, policies, systems, and procedures across the organization with respect to Mumbai and Jalandhar offices.• Act as a trusted advisor to senior managers and leaders to ensure seamless design and execution of HR initiatives.• Liaises with the legal team on all legal matters and oversees all HR compliance requirements and documentation.

HR Manager

• Sep 2017 - Mar 2019

• Monitored the delivery of HR functions of different business units, ensuring seamless uniform implementation of HR practices, policies, and procedures in alignment with the business strategies.• Played an important part of the strategy team and conducted HR Audits to identify risks and flaws in existing systems and developed best practices which increased efficiency.• Added value through meticulous Manpower planning and Budgeting, maintaining organizational structures and staffing levels as per recommended budgets.• Played an active role in talent acquisition and talent management with effective recruitment and selection strategies directed towards cost-savings and person-job fit.• Created a high-performance organization with value-added goal setting, KPI’s, KRA’s, performance appraisals and timely feedback.• Handled the HR operations with respect to leaves, payroll, employee relations and exits, ensuring appropriate processes and practices are in place.• Ensured cost-effective statutory compliance with respect to visas, work permits and other legal requirements.• Established grade-pay structures as per industry benchmarks and corrected inequalities in salary structures to ensure uniformity.• Gathered and reviewed nominations for different reward and recognition themes with Sr. Management giving suggestions and ensuring fair distribution across all levels. • Interacted with senior managers and VP’s as a strategic partner to provide leadership and counseling on performance and disciplinary issues.• Customized and implemented HRMS system for data integration, analysis, and report automation.

HR Manager

• Sep 2015 - Aug 2017

• Spearheaded strategic and tactical HR initiatives, with a focus on advancing staff performance through designing and executing effective programs, polices and guidelines.• Developed competency based sourcing and interviewing techniques to select the right candidate and strategies for hiring niche talent, thereby achieving complete client satisfaction. • In charge of all HR operations including compensation and benefits, performance management, payroll, leave management, employee records, air-tickets and exit procedures.• Identified employee queries, grievances, workplace disputes and performance deficiencies, mediated and resolved issues and created well-balanced employee relations and work climate.• Enhanced performance appraisals to ensure accurate performance benchmarking standards and recommended improved employee benefits and recognition programs.• Oversaw a comprehensive medical insurance program and resolved problems related to medical benefits and claims • Created HR dashboards and MIS reports to derive quantifiable results for analyzing productivity and cost-effectiveness.• Administered visa and immigration procedures in agreement with the UAE laws.

HR Manager

• Sep 2013 - Aug 2015

• Formulated integrated human resources strategies and solutions that sustain key business requirements and align with the organization’s short/long term objectives.• Managed and facilitated the end-to-end recruitment of junior, mid-career, and senior-level hires, by working closely with business decision- makers on recruitment strategies and vendor management policy. • Measured cost-effectiveness in manpower planning and staffing strategies and achieved the Company goal of recruiting 100% key positions within a span of 8 months.• Restructured organizational hierarchy to ensure alignment of job levels and grades and revised the compensation and benefits packages to be more competitive.• Established a result-oriented PMS system across business units and coached managers on effective feedback and dealing with performance issues.• Worked closely with senior management to implement fair policies and procedures and created proper grievance and disciplinary systems.• Devised effective talent management and retention strategies for current and future business needs in the form of training programs for executive management, housekeeping, F & B, supply chain, front office etc. • Monitored and supervised the Government relations with regard to visa and residence formalities. • Initiated a comprehensive workmen compensation and medical insurance program which provided significant health benefits to all employees. • Directed the payroll, leave settlements, F&F settlements, and timely disbursement of WPS to ensure compliance.• Rolled out reward and recognition programs for employees across all levels to boost employee productivity.• Reduced staff turnover rate from 10% to under 5%, by identifying the root causes of employee disengagement and devised innovative strategies to increase employee engagement and commitment.

HR & Payroll Specialist

• Aug 2011 - Jul 2013

• Initiated the set-up of a customized HRIS system and integrated payroll procedures using the HRIS system ensuring payroll transaction precision in association with established protocols & strategies• Recruited specialized technical personnel from local and overseas within the established budget which also included recruitment campaigns for bulk manpower requirements. • Created and implemented HR flow charts and forms and arranged various MIS reports and organizational charts for management decision-making.• Ensured smooth operation of on boarding and visa formalities in coordination with the government relations department.• Prepared Employee Handbook and organized Induction and orientation programs for new joiners.

Senior HR Officer

• Mar 2008 - Jul 2011

Assisted the HR Manager in strategic human resources, organizational development and change across various domains which included manpower planning, recruitment (local & overseas), selection, implementation of effective induction strategies, performance appraisal systems, compensation & benefits, staff welfare, training & development, and administration of public relations and related functions. Assisted the HR Manager in strategic human resources, organizational development and change across various domains which included manpower planning, recruitment (local & overseas), selection, implementation of effective induction strategies, performance appraisal systems, compensation & benefits, staff welfare, training & development, and administration of public relations and related functions.

Recruitment Officer

• Jul 2007 - Feb 2008

• Utilized resourceful techniques for talent acquisition and learning and development activities across all units and functions.• Created and developed a Talent Acquisition team in house saving the company a large spend in agency investment. • Re-hauled recruitment and on-boarding systems, reducing the recruitment cycle from 2 months to within 1 month and successfully recruited key medical and non-medical personnel within 1 month. • Utilized resourceful techniques for talent acquisition and learning and development activities across all units and functions.• Created and developed a Talent Acquisition team in house saving the company a large spend in agency investment. • Re-hauled recruitment and on-boarding systems, reducing the recruitment cycle from 2 months to within 1 month and successfully recruited key medical and non-medical personnel within 1 month.

HR Officer and HR Executive

• Jun 1996 - Jun 2003

Responsible for entire HR operations and end to end HR activities. Responsible for entire HR operations and end to end HR activities.