Team Lead - Growth and Retention

• Oct 2023 - Present

Sr. Customer Success Manager - LATAM

• Jan 2023 - Sep 2023

•Proactively manage and oversee a diverse portfolio of +70 strategic accounts, ensuring exceptional customer experience, retention, and expansion.•Engage with CEOs/CFOs on a daily basis, providing strategic guidance to optimize their financial operations through our innovative solutions.•Develop and execute strategic plans to enhance customer experience by leveraging product feature enhancements.•Facilitate cross-functional collaboration with Support, Revenue, IT, and Product teams to ensure seamless operations and optimal service delivery. Show less

Customer Onboarding Specialist - LATAM

• Jan 2022 - Dec 2022

• Carried out the onboarding of +300 accounts from different markets across Latin America such as Mexico, Colombia, Chile, and Peru to facilitate the process of implementation and adoption of the product.• Completed the onboarding/training sessions to educate new clients, help them solve doubts and/or technical details to guarantee the adoption of our products and services.• Created strategies for onboarding plans which were to create monthly follow-up programs with accounts, biweekly check-ins, and consultative calls.• From Q1:Q4 I managed to achieve results of more than 95% in activation rate, utilization, and new GTV metrics. Show less

Regional Sales Manager

• Sep 2019 - Dec 2021

•Implemented strategic sales plans and initiatives to drive revenue growth and market expansion. •Analyzed market trends, competitor activities, and customer feedback to identify new business opportunities. •Managed a high-performing team of 18 individuals, leading the northeast regional sales operations with efficiency and effectiveness by training sales representatives on product knowledge and sales techniques. •Negotiated and closed high-value deals with major clients to achieve revenue targets. Show less

Intern Trade Facilitation

• Jan 2019 - Jul 2019

• Conducted extensive research on International Trade negotiations, focusing on the facilitation of commerce, regional agreements, investment measures, and trade policies. • Assisted the delegate of Mexico by providing in-depth research and analysis on various international trade topics concerning Mexico's interests and matters. • Played a key role in generating strategic reports for the Mexican Mission, helping to inform decision-making processes and policy formulation. • Actively participated in multilateral and bilateral meetings, contributing valuable insights and observations to discussions. Show less

Intern in the Promotion of Global Business, Trade and Investment Unit.

• Aug 2018 - Jan 2019

Activities during my internship in the Department of Promotion of Global Business, Trade, and Investment included: • Conducting research on potential export companies within the state. • Facilitating connections between state-based companies and foreign investors. • Engaging in communication with suppliers and various companies. • Contributing to the promotion of events and agenda items. Activities during my internship in the Department of Promotion of Global Business, Trade, and Investment included: • Conducting research on potential export companies within the state. • Facilitating connections between state-based companies and foreign investors. • Engaging in communication with suppliers and various companies. • Contributing to the promotion of events and agenda items.