Customer Experience Specialist

• Mar 2023 - Present

- Identifying upselling and cross-selling opportunities. - Serve as the primary point of contact for customers, ensuring exceptional service and satisfaction throughout their journey with the company. - Using Prisma Navision to access data, sales information, and order histories, providing valuable insights to enhance customer interactions and drive personalized experiences. - Identifying upselling and cross-selling opportunities. - Serve as the primary point of contact for customers, ensuring exceptional service and satisfaction throughout their journey with the company. - Using Prisma Navision to access data, sales information, and order histories, providing valuable insights to enhance customer interactions and drive personalized experiences.

Social Media Manager & Content Creator

• Aug 2021 - Feb 2023

Gained experience in social media management, content creation, targeted advertising on SoMe, influencer marketing and upselling techniques. Created content that resonated with target audiences across multiple social media platforms.

Customer Support Specialist

• Aug 2021 - Dec 2022

Provided customer support through various channels such as email, phone calls, and social media platforms. My ability to communicate led to good customersupport reviews and upsales.

Social Media Manager

• Jan 2021 - Aug 2021

Digital Marketing Intern

• Mar 2021 - May 2021

Reception & Customer Support

• Feb 2018 - Aug 2020

Managed day-to-day operations and ensured that all clients received good support. Communication skills for email/phone call customer support allowed me to provide exceptional service to clients. Managed day-to-day operations and ensured that all clients received good support. Communication skills for email/phone call customer support allowed me to provide exceptional service to clients.