Experience

MCPC

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Senior Field Service Technician

  • Jul 2010 - Present



MTI Computer Svcs/GDS Graphical Display Solutions

• Account Specialist/Project Manager

  • Aug 1989 - Nov 2009

  Currently hold dual positions with MTI and GDS. Our sister company is GDS, which is entering the digital signage arena. My position there will be project manager, focusing on new deployments and configurations in the Cleveland area.



MTI Computer Services Inc

• Senior Account Specialist

  • Aug 1989 - Nov 2009

  Handled technical troubleshooting for various servers, personal computers, printers, and copiers in the greater Cleveland area. When needed provided remote desktop support for both hardware and software applications. Responsible for sales assistance in securing point of sale and service contracts. Provided remote and in-house desktop support in a customer setting. These were on a contract basis in a manufacturing and office type setting. Exceeded issue-resolution targets and achieved… Show more Handled technical troubleshooting for various servers, personal computers, printers, and copiers in the greater Cleveland area. When needed provided remote desktop support for both hardware and software applications. Responsible for sales assistance in securing point of sale and service contracts. Provided remote and in-house desktop support in a customer setting. These were on a contract basis in a manufacturing and office type setting. Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% to 100% on all calls. Show less



Computer Decisions Inc

• Hardware Support Specialist

  • Mar 1988 - Aug 1989

  Set-up, installed, and repaired Unix based mini computer systems. Personally responsible for $500,000 of yearly service contracts.



Anderson Jacobson Inc

• Field Service Engineer

  • Feb 1987 - Aug 1989

  Component level troubleshooting on a vast array of printers, monitors, and data communications equipment.

• Field Service Engineer

  • Feb 1987 - Aug 1989

  Component level troubleshooting on a vast array of printers, monitors, and data communications equipment.



TRT Telecommunications Inc

• Field Service Engineer

  • Aug 1981 - Nov 1986

  Install, test, and maintain digital telex and data communications equipment used for money transferring. Received numerous awards for customer satisfaction and personally responsible for revenue exceeding $1,000,000 annually.