Patrick Montgomery, MS
Information Security Analyst at Adventist Risk Management, Inc.- Claim this Profile
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Bio
Chuck Stuckenberg
I had an opportunity to work with Pat while he was brought on as the team lead for a contract support desk engagement with my company. While we were going through the processes and sharing knowledge about the environment I was impressed by Pat's documentation skills and the speed at with he acclimated to the new environment. As we worked together supporting remote clients in branches all over the country I gained a great respect for Pat's ability to work problems independently, ask for assistance when needed, and provide a great level of overall service to my organization's computer users. The firm Pat was working for saw the merit of his work and promoted him to a position where he was supervising the the support agents servicing our company. Pat's attitude of taking care of the customer carried through in the professional way he took supported our account. I highly recommend Pat's work especially for customer facing jobs where getting an issue resolved quickly and effectively allows the business to move forward and continue its mission.
Kari Mueller
I worked with Pat at University of Phoenix for three+ years. Pat consistently demonstrated his ability to meet deadlines, work independently, problem solve, and think critically. I could always count on Pat to submit excellent projects and do whatever was asked of him. He is dedicated, hard-working, and promotes positive relationships both internally and externally. The campus functioned at a much higher level BECAUSE of Patrick Montgomery.
Chuck Stuckenberg
I had an opportunity to work with Pat while he was brought on as the team lead for a contract support desk engagement with my company. While we were going through the processes and sharing knowledge about the environment I was impressed by Pat's documentation skills and the speed at with he acclimated to the new environment. As we worked together supporting remote clients in branches all over the country I gained a great respect for Pat's ability to work problems independently, ask for assistance when needed, and provide a great level of overall service to my organization's computer users. The firm Pat was working for saw the merit of his work and promoted him to a position where he was supervising the the support agents servicing our company. Pat's attitude of taking care of the customer carried through in the professional way he took supported our account. I highly recommend Pat's work especially for customer facing jobs where getting an issue resolved quickly and effectively allows the business to move forward and continue its mission.
Kari Mueller
I worked with Pat at University of Phoenix for three+ years. Pat consistently demonstrated his ability to meet deadlines, work independently, problem solve, and think critically. I could always count on Pat to submit excellent projects and do whatever was asked of him. He is dedicated, hard-working, and promotes positive relationships both internally and externally. The campus functioned at a much higher level BECAUSE of Patrick Montgomery.
Chuck Stuckenberg
I had an opportunity to work with Pat while he was brought on as the team lead for a contract support desk engagement with my company. While we were going through the processes and sharing knowledge about the environment I was impressed by Pat's documentation skills and the speed at with he acclimated to the new environment. As we worked together supporting remote clients in branches all over the country I gained a great respect for Pat's ability to work problems independently, ask for assistance when needed, and provide a great level of overall service to my organization's computer users. The firm Pat was working for saw the merit of his work and promoted him to a position where he was supervising the the support agents servicing our company. Pat's attitude of taking care of the customer carried through in the professional way he took supported our account. I highly recommend Pat's work especially for customer facing jobs where getting an issue resolved quickly and effectively allows the business to move forward and continue its mission.
Kari Mueller
I worked with Pat at University of Phoenix for three+ years. Pat consistently demonstrated his ability to meet deadlines, work independently, problem solve, and think critically. I could always count on Pat to submit excellent projects and do whatever was asked of him. He is dedicated, hard-working, and promotes positive relationships both internally and externally. The campus functioned at a much higher level BECAUSE of Patrick Montgomery.
Chuck Stuckenberg
I had an opportunity to work with Pat while he was brought on as the team lead for a contract support desk engagement with my company. While we were going through the processes and sharing knowledge about the environment I was impressed by Pat's documentation skills and the speed at with he acclimated to the new environment. As we worked together supporting remote clients in branches all over the country I gained a great respect for Pat's ability to work problems independently, ask for assistance when needed, and provide a great level of overall service to my organization's computer users. The firm Pat was working for saw the merit of his work and promoted him to a position where he was supervising the the support agents servicing our company. Pat's attitude of taking care of the customer carried through in the professional way he took supported our account. I highly recommend Pat's work especially for customer facing jobs where getting an issue resolved quickly and effectively allows the business to move forward and continue its mission.
Kari Mueller
I worked with Pat at University of Phoenix for three+ years. Pat consistently demonstrated his ability to meet deadlines, work independently, problem solve, and think critically. I could always count on Pat to submit excellent projects and do whatever was asked of him. He is dedicated, hard-working, and promotes positive relationships both internally and externally. The campus functioned at a much higher level BECAUSE of Patrick Montgomery.
Credentials
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CompTIA Network+ Certification
CompTIAFeb, 2006- Oct, 2024 -
CompTIA A
CompTIADec, 2000- Oct, 2024
Experience
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Adventist Risk Management, Inc.
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United States
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Insurance
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1 - 100 Employee
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Information Security Analyst
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Oct 2022 - Present
• Manage and support an organization’s security measures. • Manage and support security systems, such as firewalls, email filtering, DNS filtering, MFA systems, SSO systems, SLDAP systems, LAN segmentation controls, data protection controls, patching, encryption, vulnerability scanning, pen testing, and so on. • Monitor all security operations and infrastructure. • Collaborates with users to discuss computer data access needs, to identify security threats and violations, and to… Show more • Manage and support an organization’s security measures. • Manage and support security systems, such as firewalls, email filtering, DNS filtering, MFA systems, SSO systems, SLDAP systems, LAN segmentation controls, data protection controls, patching, encryption, vulnerability scanning, pen testing, and so on. • Monitor all security operations and infrastructure. • Collaborates with users to discuss computer data access needs, to identify security threats and violations, and to identify and recommend needed programming or process changes. • Uses data encryption, firewalls, and other appropriate security tools and applications to conceal and protect transfers of confidential digital information. • Develops and implements plans to safeguard digital data from accidental or unauthorized modification, destruction, or disclosure; adheres to emergency data processing needs. • Reviews violations of security procedures. • Monitors and restricts access to sensitive, confidential, or other high-security data. • Modifies security files and applications as able and necessary to provide specialized access, allow new software to be installed or integrated, or correct errors. • Performs risk assessments. • Safeguards system security and improves overall server and network efficiency. • Determines when to update virus protection systems by monitoring current reports of computer viruses; facilitates or performs needed updates. • Management of network security suite of systems. • Management of access control for infrastructure systems. • Monitor and test system performance and provide performance statistics and reports. • Management of security upgrades, patches, and updates for security level systems. • Work with network engineers to execute modifications to infrastructure router/switch, backup and security server environment. • Develop and maintain training materials and related documentation.
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Network Engineer
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Oct 2021 - Oct 2022
Work in conjunction with the contract Network Administrator and IT Manager to design and review new server systems, and infrastructure hardware; conduct capacity planning as needed. Participate in key process improvements as they relate to the client/server, network infrastructure and security environments. Collaborate with network engineering, operations application, and database administration function to ensure availability, reliability, and scalability of infrastructure systems to… Show more Work in conjunction with the contract Network Administrator and IT Manager to design and review new server systems, and infrastructure hardware; conduct capacity planning as needed. Participate in key process improvements as they relate to the client/server, network infrastructure and security environments. Collaborate with network engineering, operations application, and database administration function to ensure availability, reliability, and scalability of infrastructure systems to meet business demands. Assist in establishing and implementing policies, procedures, and technologies including routers, switches and firewalls to ensure infrastructure security. Assist in data center/server room security features, including HVAC control, environmental alarms, access restrictions, power control systems and so on. Operational Responsibilities: Serves as second level technical problem escalation resource Management of backup and replication systems for hypervisor, backup, server, network and security systems. Management of access control for infrastructure systems. Monitor and test system performance and provide performance statistics and reports. Management of upgrades, patches and updates for operations infrastructure level systems. Manage enterprise directory services and supporting server infrastructure. As needed, execute modifications to infrastructure router/switch, backup and security server environment in order to improve efficiency, reliability, and performance. Develop and maintain training materials and related documentation.
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Kootenai Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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ERP Application Analyst
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May 2021 - Oct 2021
• Performs in-depth analysis of current and future workflows, data collection, report details and other technical issues associated with the ERP applications • Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system • Investigates standardization and process improvement opportunities while making build decisions • Validates data is accurate and… Show more • Performs in-depth analysis of current and future workflows, data collection, report details and other technical issues associated with the ERP applications • Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system • Investigates standardization and process improvement opportunities while making build decisions • Validates data is accurate and meets business requirements • Designs and executes small-scale application testing as required • Provides support for the installation and implementation of system patches, service utilities and version upgrades as assigned • Participates in integrated area domain and affinity groups in support of operational governance • Troubleshoots, identifies root cause, and documents problems of simple to medium complexity for assigned applications and systems • Analyzes and manages systems or third-party vendors/service providers to ensure service level agreements are met • Maintains data integrity and security for assigned applications and systems • Develops system documentation as assigned per standards • Develops communication related to education efforts for deployments, upgrades, optimizations and other system changes as assigned • Analyzes workflows and understanding policies, procedures and constraints in core clinical or business area(s) of responsibility • Partners with quality, operational, and business leaders on system design and optimization to meet quality, safety, financial and efficiency needs • Performs other related duties as assigned • Familiar with standard concepts, practices, and procedures within the field • Regular and predictable attendance is an essential job function • Competent to meet age specific needs of the unit assigned Show less • Performs in-depth analysis of current and future workflows, data collection, report details and other technical issues associated with the ERP applications • Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system • Investigates standardization and process improvement opportunities while making build decisions • Validates data is accurate and… Show more • Performs in-depth analysis of current and future workflows, data collection, report details and other technical issues associated with the ERP applications • Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system • Investigates standardization and process improvement opportunities while making build decisions • Validates data is accurate and meets business requirements • Designs and executes small-scale application testing as required • Provides support for the installation and implementation of system patches, service utilities and version upgrades as assigned • Participates in integrated area domain and affinity groups in support of operational governance • Troubleshoots, identifies root cause, and documents problems of simple to medium complexity for assigned applications and systems • Analyzes and manages systems or third-party vendors/service providers to ensure service level agreements are met • Maintains data integrity and security for assigned applications and systems • Develops system documentation as assigned per standards • Develops communication related to education efforts for deployments, upgrades, optimizations and other system changes as assigned • Analyzes workflows and understanding policies, procedures and constraints in core clinical or business area(s) of responsibility • Partners with quality, operational, and business leaders on system design and optimization to meet quality, safety, financial and efficiency needs • Performs other related duties as assigned • Familiar with standard concepts, practices, and procedures within the field • Regular and predictable attendance is an essential job function • Competent to meet age specific needs of the unit assigned Show less
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St. Mary's and Clearwater Valley Hospital and Clinics a Division of Kootenai Health
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Orofino, Idaho, United States
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Support Engineer
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Nov 2020 - May 2021
Device configuration, installation, support, maintenance Responsible for engineering and implementing solutions for the desktop environment Develops recommendations for end users and management Responsible for implementing new solutions Strategic planning and implementation Active Directory Group Policy IT Project management Advanced knowledge of Microsoft Server and Operating systems Advanced knowledge of MAC OS SCCM Device configuration, installation, support, maintenance Responsible for engineering and implementing solutions for the desktop environment Develops recommendations for end users and management Responsible for implementing new solutions Strategic planning and implementation Active Directory Group Policy IT Project management Advanced knowledge of Microsoft Server and Operating systems Advanced knowledge of MAC OS SCCM
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Adventist Risk Management, Inc.
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United States
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Insurance
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1 - 100 Employee
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Network Administrator
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Apr 2017 - Feb 2020
Nutanix Administration Active Directory Administration DNS GPO Microsoft Exchange Administration Office 365 Administration Commvault Backup Cisco ASA Cisco switches Cisco ISE Project Management Xen Server Administration HYCU Backups Macrium Manage Engine suite Server Administration and configuration Nutanix Administration Active Directory Administration DNS GPO Microsoft Exchange Administration Office 365 Administration Commvault Backup Cisco ASA Cisco switches Cisco ISE Project Management Xen Server Administration HYCU Backups Macrium Manage Engine suite Server Administration and configuration
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Experis
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United States
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Staffing and Recruiting
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700 & Above Employee
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Engagement Manager
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Apr 2015 - Apr 2017
Project Management - Outsourced Managed Solutions Act as our client’s primary point of contact for Experis on all assigned SOWs and projects Establish and develop client relationships in order to ensure client satisfaction Understand and work to accomplish client objectives as defined by our contractual SOWs Ensure compliance with our negotiated statements of work (SOWs) and develop change orders as needed Provide written reports on team performance, metrics, and related… Show more Project Management - Outsourced Managed Solutions Act as our client’s primary point of contact for Experis on all assigned SOWs and projects Establish and develop client relationships in order to ensure client satisfaction Understand and work to accomplish client objectives as defined by our contractual SOWs Ensure compliance with our negotiated statements of work (SOWs) and develop change orders as needed Provide written reports on team performance, metrics, and related activities Identify and implement process improvements based on best practices and industry standards Ensure adequate documentation of team processes and work streams to help ensure quality performance Manage and comply with established cost and budget guidelines Communicate effectively, in both formal and informal settings, with client personnel as needed to ensure project success Accomplish other service delivery and client relationship tasks, as assigned
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Lead Analyst
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Jun 2014 - Apr 2015
System Administration. Resolve hardware, software, and network issues. Remote support of servers, computers, printers, Thin Clients. Application support. Active Directory. Microsoft Exchange. Implementation, setup & Support of SysAid ticketing system. Knowledgebase documentation creation.
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Integra PaperLESS Business Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Enterprise Content Management (ECM) - Software Support Engineer
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Dec 2013 - Jun 2014
Support new and existing installations of document imaging software and applications. OnBase by Hyland Software Teleform by Autonomy ApplicationXtender by EMC Paper Vision Enterprise VMware Server Virtualization SQL Database maintenance Support new and existing installations of document imaging software and applications. OnBase by Hyland Software Teleform by Autonomy ApplicationXtender by EMC Paper Vision Enterprise VMware Server Virtualization SQL Database maintenance
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University of Phoenix
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United States
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Higher Education
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700 & Above Employee
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System Administrator/Support Lead
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Nov 2009 - Oct 2013
Manage technical aspects of customer relations and coordinate with department heads to maximize adoption success at customer site. Set up new computers and servers using required hardware and software. Set up all new printers, computers, scanners, digital cameras and backup devices; provided repairing, maintenance and upgrading for old/new workstations. Design and develop user-friendly data entry forms using Visual Basic & MS Access, improving application efficiency and… Show more Manage technical aspects of customer relations and coordinate with department heads to maximize adoption success at customer site. Set up new computers and servers using required hardware and software. Set up all new printers, computers, scanners, digital cameras and backup devices; provided repairing, maintenance and upgrading for old/new workstations. Design and develop user-friendly data entry forms using Visual Basic & MS Access, improving application efficiency and responsiveness. Provide training and support, including specialized technical training. Show less Manage technical aspects of customer relations and coordinate with department heads to maximize adoption success at customer site. Set up new computers and servers using required hardware and software. Set up all new printers, computers, scanners, digital cameras and backup devices; provided repairing, maintenance and upgrading for old/new workstations. Design and develop user-friendly data entry forms using Visual Basic & MS Access, improving application efficiency and… Show more Manage technical aspects of customer relations and coordinate with department heads to maximize adoption success at customer site. Set up new computers and servers using required hardware and software. Set up all new printers, computers, scanners, digital cameras and backup devices; provided repairing, maintenance and upgrading for old/new workstations. Design and develop user-friendly data entry forms using Visual Basic & MS Access, improving application efficiency and responsiveness. Provide training and support, including specialized technical training. Show less
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Chaves Consulting, Inc.
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Government Administration
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1 - 100 Employee
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Desktop-Network/IT Support
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Jun 2009 - Nov 2009
Established multiple server and workstation-based programs. Implement/manage Internet-based video-conferencing system, PBX systems, and networks/servers. Provide on-site hardware and software technical support in a LAN environment. Recommended ideas and designs for Novell, resulting in application automation and delivery. Established multiple server and workstation-based programs. Implement/manage Internet-based video-conferencing system, PBX systems, and networks/servers. Provide on-site hardware and software technical support in a LAN environment. Recommended ideas and designs for Novell, resulting in application automation and delivery.
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St. Luke's Health System
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United States
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Hospitals and Health Care
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700 & Above Employee
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Level II Desktop Technician
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Mar 2008 - Jan 2009
Improved system performance by distributing application functions between server and end user computer. Prepare system configuration and user documentation and conduct end-user training. Provide technical support for multiple client locations. Manage technical aspects of customer relations and coordinate with department heads to maximize adoption success at customer site. Improved system performance by distributing application functions between server and end user computer. Prepare system configuration and user documentation and conduct end-user training. Provide technical support for multiple client locations. Manage technical aspects of customer relations and coordinate with department heads to maximize adoption success at customer site.
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Micron Technology
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United States
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Semiconductor Manufacturing
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700 & Above Employee
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Equipment Support Supervisor
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May 1991 - Jun 2007
Manage inventory holdings and movement between facilities. Ensure quality control and endorse labor policies. Establish inventory control and material management systems, protocols, and procedures. Lead team projects by assuming responsibility for tasks, delegating duties, and coordinating team member workflow. Manage inventory holdings and movement between facilities. Ensure quality control and endorse labor policies. Establish inventory control and material management systems, protocols, and procedures. Lead team projects by assuming responsibility for tasks, delegating duties, and coordinating team member workflow.
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Education
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1989 - 1991
Boise State University
Associate of Applied Science (A.A.S.), Electronics/Business Systems -
2012 - 2014
University of Phoenix
Master of Information Systems (MSIS), Information Systems -
2007 - 2011
University of Phoenix
Bachelor of Science, Information Technology/Software Engineering -
Jordan Valley High
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Jordan Valley High
Community
