Veronica Caballero

CUSTOMER CARE SPECIALIST | Sales | Deutsch | Français | English | Euskera | Castellano at Ederfil-Becker
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Contact Information
us****@****om
(386) 825-5501
Location
Legorreta, Basque Country, Spain, ES
Languages
  • Alemán Full professional proficiency
  • Francés Full professional proficiency
  • Inglés Full professional proficiency
  • Español Native or bilingual proficiency
  • Vasco Native or bilingual proficiency

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Credentials

  • ISSA - Diplomatura en Asistencia de Dirección
    Universidad de Navarra
    Jun, 2003
    - Nov, 2024
  • Curso compras, comercio exterior, almacenaje y logística.
    BELLOTA
    Nov, 2005
    - Nov, 2024
  • Zertifikat Prüfung
    Goethe-Institut e.V.
    May, 2005
    - Nov, 2024
  • “La imagen personal y profesional” seminario
    ISSA | School of Applied Management - Universidad de Navarra
    Oct, 2002
    - Nov, 2024
  • E.G.A. (Euskeraren Gaitasun Agiria)
    Eusko Jaurlaritza - Hezkuntza Saila
    Jun, 2001
    - Nov, 2024
  • First Certificate
    University of Cambridge
    Jun, 2001
    - Nov, 2024

Experience

  • Ederfil-Becker
    • Spain
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • CUSTOMER CARE SPECIALIST | Sales | Deutsch | Français | English | Euskera | Castellano
      • Sep 2006 - Present

      Customer Management for all issues, starting from data basis management to all kind of problem solving. We need to ensure supply chain runs smoothly within fluctuating market, but also intercede internally for standardisation with rest of departments also involving IT team. I worked for African, and European customers: managing orders, payments, invoicing, platform control and daily direct customer contact. Procedures: Customer standardisation, network standardisation, Sampling procedure standardisation, Commercial agreement standardisation, weighing area prioritisation process, APQP and QCD systematisation, customers logistic data basis specification validation or other that have improved internal communication and traceability in system and processes. Show less

  • Argo Mobiliario
    • Donostia-San Sebastián, País Vasco / Euskadi, España
    • Purchaser
      • Jul 2006 - Sep 2006

      Purchase furniture and installation of bank offices. Payment management. Design plans. Hiring and coordination of construction and assembly services. Logistics ´management. Purchase furniture and installation of bank offices. Payment management. Design plans. Hiring and coordination of construction and assembly services. Logistics ´management.

  • BELLOTA
    • Spain
    • Mining
    • 100 - 200 Employee
    • Distribution and Logistics .
      • Jun 2005 - Jun 2006

      Launch and follow-up of maritime orders, garden tools, distribution and logistics. Release and monitoring of internal packaging orders Launch and follow-up of maritime orders, garden tools, distribution and logistics. Release and monitoring of internal packaging orders

Education

  • University of Navarre:
    ISSA (ISSA School of Applied Management), ISSA School of Applied Management
    2001 - 2005
  • Friedrich-Alexander-Universität Erlangen-Nürnberg
    2004 - 2005

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