Consultant en gestion de services informatiques

• Feb 2023 - Present

Coordonateur centre de service TI (consultant)

• Dec 2022 - Feb 2023

Technicien informatique sénior

• Aug 2022 - Dec 2022

· Assurer le support informatique · Participer à la mise en place des politiques de sécurité du MCN · Implanter un outil de service desk ITSM (ZenWorks Service Desk) · Implanter une base de connaissances · Assurer le support informatique · Participer à la mise en place des politiques de sécurité du MCN · Implanter un outil de service desk ITSM (ZenWorks Service Desk) · Implanter une base de connaissances

Coordonnateur TI (Projet VDI)

• Aug 2021 - Aug 2022

Consultant à la ville de Longueuil Consultant à la ville de Longueuil

Business Relationship Manager

• Jun 2021 - Jul 2021

Analyste technique / Chef d'équipe

• Apr 2019 - Jun 2021

Responsible for the hiring of contract workers. (Management interviews and selection of candidates) Resolve billing problems between vendors and IBM finance department . Management of the onboarding and off boarding of the contractor. (Access card, security acces, user code , etc.) New Tools integration and management IP Phone system management Responsible for the employee claiming system Helping my manager with particular tasks Responsible for the hiring of contract workers. (Management interviews and selection of candidates) Resolve billing problems between vendors and IBM finance department . Management of the onboarding and off boarding of the contractor. (Access card, security acces, user code , etc.) New Tools integration and management IP Phone system management Responsible for the employee claiming system Helping my manager with particular tasks

Security Delivery Specialist

• Aug 2017 - Apr 2019

System Compliance Services Security & Risk Management • Responsible of the security process on clients server's • Responsible of configuring and running security scripts • Assists auditor during security audits System Compliance Services Security & Risk Management • Responsible of the security process on clients server's • Responsible of configuring and running security scripts • Assists auditor during security audits

Analyste technique, Innovations, responsable du recrutement

• 2007 - Apr 2017

Responsible for the hiring of contract workers. (Management interviews and selection of candidates) Hiring more than 25 candidates per years.Resolve billing problems between vendors and IBM finance department .Management of the onboarding and offboarding of the contractor. (Access card, security acces, user code , etc.)Planning of contractual ressources with IBM financial managers.Technical integration of new customers

Opérateur de sytèmes

• 2003 - 2007

• Computer systems monitoring. (ISeries , ZSeries, Tandem, Unix , Linux)• Backup management and systems restart.• Provide technical support to the IBM technicians.• Ensure that changes are made according To IBM or clients documentations.• Make sure that the service agreements are respected.• Schedule management. • Taking care of the QA with my operators.

Analyste support technique centre d'appel

• 2000 - 2003

• Level 2 technical support NBG branches. (workstation hardware and software support ) • NBFG ATM's technical phone support.• Responsible for technical training of the new employees.

Technicien Informatique

• Mar 2000 - May 2000

• Installation & in-store and in-home computer repair. • Computer equipment sales. • Installation & in-store and in-home computer repair. • Computer equipment sales.