Experience

Volaris Group

• Canada
• Software Development
• 300 - 400 Employee

• Senior Content Manager

  • Feb 2015 - Present

  Help manage content presented on intranet and create, edit, post, update, and review or clean up outdated content. Serve as a main point of contact to assigned projects and lead projects to improve areas of the intranet.Help execute intranet framework that includes visioning, strategy, requirements gathering, content planning, information architecture design, training, governance, change management, communication and ongoing activities.Provide SharePoint training to users (including end users, content owners, news authors, site owners).Plan delivery of new features or solutions, answering technical and procedural questions, documenting processes and training new team members. Show less

• Editor-in-Chief

  • Feb 2013 - Present

  Responsible for the daily operations, content processes and policies for the intranet.Help manage content and provide guidance for using the intranet. Assist in creating dynamic team sites/sub-sites to support business needs of organizations and teams.Analyzes, plans and leads content and document migration projects for companies, teams and acquisitions.Makes the most of SharePoint 2013's out-of-the-box functionality to design and build creative team sites. Show less



BlackBerry

• Canada
• Software Development
• 700 & Above Employee

• Communications Program Manager

  • Nov 2011 - Sep 2012

  Created comprehensive, strategic communication plans for major organizational initiatives, projects and changes.Collaborated with peer groups to establish and align new and/or enhance systems and processes to support business growth and improve functional responsibilities.Provided advice and communications support/assistance in crisis management involving internal and external messaging and speaking points.

• Team Leader and Communications Advisor

  • 2004 - Oct 2011

  Demonstrated leadership recognized through work experience and development of a global team. Provided communications support to colleagues and management. Partnered with leaders and colleagues in global locations, developed and executed both internal and customer-facing communications strategies and tactics.Created comprehensive communication plans for major initiatives and changes.Provided guidance and collaborated with team members on best practices to align and reach intended audience. Show less

• Team Lead, Information Resources

  • 2003 - 2004

  Supported project communications and event planning.Provided communications support and worked with internal stakeholders on various projects.

• Technical Writer

  • 2002 - 2003

  Created Technical White Papers, Technical Advisories and Knowledge Base articles to standard development of Research In Motion’s Software Documentation Style Guide and Branding Guidelines.

• BlackBerry Desktop Support Associate

  • 2000 - 2002

  Supported BlackBerry customers with troubleshooting of the handheld and desktop software.